Aurelium Speeds Business Processes and Boosts Customer Productivity with Windows 7 Professional
Windows 7 Customer Solution Case Study Aurelium Speeds Business Processes and Boosts Customer Productivity with Windows® 7Overview “It‟s not a question of why anyone would wantCountry or Region: BelgiumIndustry: IT Services Windows 7. The real question is, why wouldn‟t you want it?”Partner Profile Erik Moreau, Technical Supervisor and Network Engineer, AureliumAurelium is a leading provider ofInformation and CommunicationTechnology services for small and mediumenterprises. Aurelium is a leading provider of Information and CommunicationBusiness Situation Technology services for small and medium enterprises. Aurelium‟sAurelium‟s customers were asking their customers are very pragmatic. According to Erik Moreau, Technicalemployees to fit more into their workdays,yet the companies were experiencing Supervisor and Network Engineer at Aurelium, “Our customers onlysignificant productivity losses. buy when they have found a product that will solve a specificSolution problem or support their business needs.”By deploying Windows 7, Aurelium hasbeen able to help its customers speed upthe processes associated with everyday Moreau and his colleagues noticed that an increasing number oftasks, and improve productivity. customers were asking their employees to fit more into theirBenefits workdays, yet the companies were experiencing significant Faster execution of daily tasks productivity gaps due to the sluggish performance of their PCs. Improved productivity By deploying the Windows® 7 Professional operating system, Aurelium was able to help its customers speed up the processes associated with everyday tasks, and improve productivity by streamlining file search and access.
“Rebooting a machine Situation January 2009, he stated, “Were putting in all Aurelium‟s customers needed to get more the right ingredients: simplicity, reliability andrunning Windows 7 is a done, but their employees were being speed, and were working hard to get it right.”dramatic improvement impeded by the slow speed and responsiveness of their desktop operating PCs running Windows 7 Professional areover previous systems, systems. Simply launching or rebooting a found to run significantly faster than withand launching programs machine took so long that many employees previous operating systems, and costly began leaving their computers on 24/7, downtime is eliminated because users waitis much, much faster as instead of powering down when they left the less for boot, resume, and launch. Sayswell.” office at night. Although this workaround Moreau, “People launch a program when they circumvented delays in employees starting need it, not when they want to wait for it;Erik Moreau Technical Supervisor and work upon their return to the office, it Windows 7 eliminates the downtime ourNetwork Engineer, Aurelium unfortunately created new concerns around customers have experienced in the past.” environmental and energy consumption issues. To address environmental and energy consumption issues, laptop-optimized power Even simple tasks had become cumbersome management turns off the unneeded due to ongoing issues with the operating components of a PC when appropriate, systems. One of Aurelium‟s customers joked saving power without affecting performance, that when some employees launched new and significantly boosting the battery life of tasks or applications, they initiated the action most mobile PCs. and then went for a coffee break to occupy themselves while the machine struggled to Benefits respond to the request. Speeding up Everyday Tasks It became clear to Aurelium that it needed to The Windows 7 ReadyBoost™ feature deliver a solution that would address critical improves systems responsiveness, so users customer pain points such as search, boot, wait less when starting up, shutting down, resume, and application launching. In order and resuming a PC from standby mode. Says to take advantage of this business Moreau, “Rebooting a machine running opportunity, Aurelium had to speed up its Windows 7 is a dramatic improvement over customers‟ everyday tasks, and increase their previous systems, and launching programs is workers‟ productivity dramatically. much, much faster as well.” Solution The powerful diagnostics and troubleshooters To accomplish this, Aurelium, a Microsoft® built into the Windows 7 Action Center enable“Were putting in all the Gold Certified Partner, began migrating its Aurelium‟s customers to manage and resolveright ingredients: customers‟ desktop operating systems to Windows 7 Professional. Windows 7 many IT issues themselves, spending less time and money engaging professionals tosimplicity, reliability and Professional is a fast, stable, and secure resolve minor technical concerns. “Actionspeed, and were technology, designed for ease of navigation and use. It enables end users to work faster, Center represents a huge improvement in Windows technology; recently a customer wasworking hard to get it without having to learn a new way of doing experiencing a chipset driver issue, and withright.” things. According to Microsoft Chief Executive Officer, Steve Ballmer, the company took Action Center, the problem was fully resolved without IT intervention,” says Moreau.Steve Ballmer, Chief Executive Officer, great care when building the software. InMicrosoft Corporation
“This is the first time I Increasing Productivity The Partner Opportunity The simple, intuitive Windows 7 interface with The business opportunities presented bycan remember that new Aero® Enhancements enables users to Windows 7 play a significant role incustomers are actually utilize their mouse or keyboard to “snap,” Aurelium‟s ongoing growth strategy. “peek,” and “shake” their desktop windows According to Moreau, “This is the first time Iasking to buy a new to arrange them side-by-side, or minimize or can remember that customers are actuallyproduct, rather than maximize them as needed. asking to buy a new product, rather than waiting to see how it does in the market first.”waiting to see how it Windows Desktop Search lets users spend Being able to demonstrate the variety ofdoes in the market less time looking for information, and more tangible benefits in speed and productivity time performing their core job functions. has encouraged most of Aurelium‟sfirst.” Easy-to-access enhanced features deepen customers – many of whom are still runningErik Moreau Technical Supervisor and search capabilities, essentially turning Windows XP – to migrate their PCs to the newNetwork Engineer, Aurelium Windows 7 into a search engine focusing on operating system. a local PC, HomeGroup, network, external drives, and the Internet. The Windows 7 Problem Steps Recorder, which enables customers to record, capture Since the Control Panel, tasks and command- and save actions that lead to computer level can now be searched, users can type problems, saves Aurelium time in re-creating questions or phrases in the Instant Search and evaluating issues and speeds resolution. box to find not only files and applications, but This information capture also facilitates the also resources to help solve problems. For development of procedural manuals for example, typing “power management” or customer training and reference. “dim screen” in the Instant Search box will lead users to the power management feature By bringing its customers new levels of speed that extends laptop battery life. and responsiveness from their PCs with Windows 7, Aurelium has decreased the Similar types of documents like customer amount of incremental maintenance records, emails, or applications can be requests from customers, enabling the automatically grouped into easy-to-find company to allocate a larger portion of its“Our customers have “Libraries,” so users spend less time resources towards large-scale customerbeen using Windows searching and more time doing business. Simply mousing over the task bar or an deployments and strategic projects that contribute to bottom-line growth.search in the „old‟ way, application icon produces a visual list ofand Windows 7 is giving recently used items for easy access. Moreau feels that migration to Windows 7 presents a win-win situation for both partnerus a new opportunity to Moreau says that the new search capabilities and customer. “It‟s not a question of whyprovide training that will in Windows 7 have opened the door for Aurelium to add value through new employee anyone would want Windows 7,” he smiles. “The real question is, „Why wouldn‟t you wanthelp them find training services. “Our customers have been it?‟”information instantly using Windows search in the „old way,‟” he states, “and Windows 7 is giving us a newwith Windows Desktop opportunity to provide training that will helpSearch.” them find information instantly with Windows Desktop Search.”Erik Moreau, Technical Supervisor andNetwork Engineer, Aurelium