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Knowledge Management       and SharePoint                      Willem Burger          SharePoint Lead - Shoprite
   KM Areas to cover   SharePoint and Knowledge Management    capabilities   Storeportal and headoffice & learning    p...
   Understand the application of information    and communication technologies in    knowledge management    ◦ SharePoint...
How SharePoint can help (dilbert)
SharePoint and KnowledgeManagement capabilities
SharePoint in a nutshell
Place of                                knowledge                 artifact                     individualstructured       ...
SharePoint: Document PropertiesSharePoint Metadata
A Powerful Combination             SharePoint                          Taxonomy •Many content types and formats     •Metho...
 Reusable Columns that can be assigned to  multiple Lists and sites Useful for maintaining consistent metadata Availabl...
   Create content templates     By audience or originator (e.g., Finance Documents, HR      Documents)     By function ...
   Managed metadata is a hierarchical collection of    centrally managed terms that you can define, and    then use as at...
Power Tool: Managed metadata
Power Tool: Managed metadata
Power Tool: Managed metadata
 Interests section Organization Tags and Notes (social) Content Colleagues Membership   User Profile Properties (i....
   Blogs    ◦ Personal sharing of information Tacit knowledge   Forums    ◦ Discussion Board (sharing and commenting)  ...
   Search helps people find the information they    need to get their jobs done. It provides    ◦ intranet search,    ◦ p...
   Metadata-Driven Navigation    ◦ Refiners (aka faceted search),tags etc People and Expertise Search Customize the Sea...
Traditional ApproachHeadoffice portal Storeportal andstories - KM
Head office
Store Portal
Traditional ApproachKnowledge Learning
Public Information Sharing
DEMO
   Something old , something new,      something borrowed, something…Our new approach
Head Office               Storeportal                 Central                Knowledge                  CentreKnowledge Ce...
Customers    Employees   Operations                 Mobile            Business SystemsMobile Audiences
   Spreading widely throughout an area or a group    of people, naturally       Create/Source               Formalize/org...
Pervasive Knowledge Managementin SharePoint
A known sample of informal and pervasive knowledge,information sharing and collaboration platform –TheInternetWhat does th...
Some thoughts on how organizations can overcome the culturalissues and adoption roadblocks in their roadmap of moving from...
   Cultures Question    ◦ Am I forcing this onto a organization that is not ready for      Pervasive approach    ◦ Do I h...
 Analyze your organizations needs in terms of  pervasive knowledge management and learning How do you intend to use Shar...
Recap           &          QA                 Willem Burger                 SharePoint Lead – Shoprite                 wbu...
Knowledge management and sharepoint
Knowledge management and sharepoint
Knowledge management and sharepoint
Knowledge management and sharepoint
Knowledge management and sharepoint
Knowledge management and sharepoint
Knowledge management and sharepoint
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Knowledge management and sharepoint

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This is a discussion about knowledge management in both artifact and tacid approach and how SharePoint can be used to apply this. We will look at tools in sharepoint, how traditional approach and pervasive approach could be applied and lastly at clutural issues that needs to be overcome in moving to a more pervasive environment.

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  • Microsoft SharePoint helps your organization to fill in the gaps that exist in collaboration, information utilization and management, knowledge management and process automation among others. SharePoint can be the one platform that can help bring together content, data, processes, knowledge and people in a centralized fashion –helping improve the organizational productivity and efficiency General
  • Folksonomy: If you have ever seen a tag cloud on a Web site, then you have seen a visualization of a folksonomy.
  • of your SharePoint user profile lists subjects that are important to youyour interests may appear in your public profile that people in your organization can see when they click your name or picture
  • Benefits Find Content Faster , Help People Connect searchmakes SharePoint search very unique. This new approach to search provides an experience that is highly personalized, efficient, and effective
  • New approach needed
  • What are the challenges your organization faces today in terms of Knowledge Management & Learning?How do you deliver Knowledge Management artifacts to your community and how can social technologies help?What objectives are paramount to your organization in terms of Knowledge Management and Learning?Which Web 2.0 Technologies do you use and would need to be part of the Social Collaboration and Sharing framework in your organization?
  • Transcript of "Knowledge management and sharepoint"

    1. 1. Knowledge Management and SharePoint Willem Burger SharePoint Lead - Shoprite
    2. 2.  KM Areas to cover SharePoint and Knowledge Management capabilities Storeportal and headoffice & learning portal stories Our Knowledge Centres SharePoint future Pervasive Knowledge Management in SharePoint Cultural Issues and AdoptionAgenda
    3. 3.  Understand the application of information and communication technologies in knowledge management ◦ SharePoint is one platform to apply this. Understand the strategic importance of both tacit and explicit knowledge ◦ SharePoint stores content and information created mostly by people ◦ Tacit knowledge (people) connectors can be stored in SharePoint. Challenges existAreas to cover
    4. 4. How SharePoint can help (dilbert)
    5. 5. SharePoint and KnowledgeManagement capabilities
    6. 6. SharePoint in a nutshell
    7. 7. Place of knowledge artifact individualstructured Document Expert User libraries ProfileNature ofknowledge Content Stores Free flow (i.e fileunstructured Collaboration shares) Enhanced knowledge content and time saving When searching for content in SharepointKnowledge quadrant
    8. 8. SharePoint: Document PropertiesSharePoint Metadata
    9. 9. A Powerful Combination SharePoint Taxonomy •Many content types and formats •Methodical classification and •Documents categorization •Images / media •Controlled tagging vocabulary •Wikis / blogs / discussions •Faceted; multiple points of access •People records •Systematically governed •Business data •Events •Maps organizational knowledge •Residing in a single system •Contextualizes content •Created and managed through a •Improves search precision and recall common process •Facilitates information discovery •Searchable through one search engine Findability  Actionability  Business value
    10. 10.  Reusable Columns that can be assigned to multiple Lists and sites Useful for maintaining consistent metadata Available to all sites within a hierarchyPower Tool: Site Columns
    11. 11.  Create content templates  By audience or originator (e.g., Finance Documents, HR Documents)  By function or format (e.g., Analyst Report, Status Report) Pre-assign subsets of the taxonomy to specific Content Types Benefits:  Consistency and relevance of metadata  Improved findability and actionability Power Tool: Content Types
    12. 12.  Managed metadata is a hierarchical collection of centrally managed terms that you can define, and then use as attributes for items. Terms and term sets ◦ A term is a word or a phrase that can be associated with an item. (white, blue) ◦ A term set is a collection of related terms. (color) ◦ Global Terms (Across Site Collections) and Local Terms (single Site Collection) Folksonomy ◦ A folksonomy is the classification that results when Web site users collaboratively apply words, labels, or terms to content on a site. (tag Cloud)Power Tool: Managed metadata
    13. 13. Power Tool: Managed metadata
    14. 14. Power Tool: Managed metadata
    15. 15. Power Tool: Managed metadata
    16. 16.  Interests section Organization Tags and Notes (social) Content Colleagues Membership User Profile Properties (i.e. Office, Language, County)Powertool : My sites and userprofiles
    17. 17.  Blogs ◦ Personal sharing of information Tacit knowledge Forums ◦ Discussion Board (sharing and commenting) Wiki’s ◦ Team sites and quick building of content for sharing purposes Powertool Blogs and wiki’s
    18. 18.  Search helps people find the information they need to get their jobs done. It provides ◦ intranet search, ◦ people search, ◦ and a platform to build search-driven applications It’s combines relevance, refinement, and people ◦ Find Content Faster ◦ Help People ConnectSearch
    19. 19.  Metadata-Driven Navigation ◦ Refiners (aka faceted search),tags etc People and Expertise Search Customize the Search Experience Microsoft FAST Search Server 2010 for SharePointSearch - features
    20. 20. Traditional ApproachHeadoffice portal Storeportal andstories - KM
    21. 21. Head office
    22. 22. Store Portal
    23. 23. Traditional ApproachKnowledge Learning
    24. 24. Public Information Sharing
    25. 25. DEMO
    26. 26.  Something old , something new, something borrowed, something…Our new approach
    27. 27. Head Office Storeportal Central Knowledge CentreKnowledge Centres in SharePointtablets and mobile
    28. 28. Customers Employees Operations Mobile Business SystemsMobile Audiences
    29. 29.  Spreading widely throughout an area or a group of people, naturally Create/Source Formalize/organize • Anybody, • Taxonomy, share,tools • folksonomy Collaborate/feedback Distribute/consume • Consumptions, Team, • Bubble up, Refinement Pervasive • integrated day to dayPervasive Knowledge Management
    30. 30. Pervasive Knowledge Managementin SharePoint
    31. 31. A known sample of informal and pervasive knowledge,information sharing and collaboration platform –TheInternetWhat does the internet provide that makes it a popular,indispensable platform? vast collection of tools to access tools to post, share and consume information Blogs and forums allow users to post ideas and opinions, involve professionals as well as informal experts Facebook ,twitter, LinkedIn (informed assumptions by utilizing the taxonomy and metadata of the user’s profile) Search engines like Google (in time information and knowledge, daily)Everyday Pervasive Sample
    32. 32. Some thoughts on how organizations can overcome the culturalissues and adoption roadblocks in their roadmap of moving fromtraditional to pervasive knowledge management Focus on creating a pervasive environment within your organization Focus on enabling the users with the right set of tools and providing them in the right places Replicate the best of tools and applications on the internet in the context of your organization Analyze and identify the incentives and benefits for users to proactively use the toolsCultural Issues and Adoption –Some Thoughts.
    33. 33.  Cultures Question ◦ Am I forcing this onto a organization that is not ready for Pervasive approach ◦ Do I have the buy in from the right people ◦ What benefit will the choice makers getCultural Issues and Adoption –Some Thoughts.
    34. 34.  Analyze your organizations needs in terms of pervasive knowledge management and learning How do you intend to use SharePoint in your organization and what is the roadmap? Develop a Strategy for Pervasive KM & Learning for your organization Build the framework and tools necessary to support the strategyGetting Started
    35. 35. Recap & QA Willem Burger SharePoint Lead – Shoprite wburger@shoprite.co.zathanks @willemburger
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