Inter intra personal communication

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A brief summary on a course I attended and then prsented to my department and team.

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Inter intra personal communication

  1. 1. Inter Intra Personalcommunication
  2. 2. What Ive learnedWhat Im going to do about it.
  3. 3. Stage Stage affects our focus Clean the stage to improve communication
  4. 4. Brain Patterns Brain is a patterns maker Identify & challenge existing patterns
  5. 5. Patterns changers patterns can be changed Practice, repetitive behaviour
  6. 6. Beliefs Beliefs control emotions, which control actions Recognize dysfunctional beliefs
  7. 7. Beliefs -> forward Beliefs that inhibit you to move forward (positive direction) Create responses that allow You to be effective
  8. 8. Interpret Interpret events correctly Ask the correct questions (Open, Closed,factual)
  9. 9. Negative Brain doesn’t hear negative Use positive phrases
  10. 10. Needs vs wants I don’t need it , I just want it Convert your needs into preferences, by saying it differently
  11. 11. Gray areas Gray areas exist Identify and accept them
  12. 12. Hear People want to be heard Stop mind reading
  13. 13. Thoughts Repeating negative thoughts makes them into a reality Replace negative thoughts with positive thoughts
  14. 14. Negative thinking There is always a better way, profiling Learn to think in moderate terms, or not to wonder
  15. 15. React Situations will arise that will challenge correct reactions STOP, Anchor, React
  16. 16. Listening What is active listening - How to apply this. Focus on words, body language tone of voice
  17. 17. Types of action There are different reaction ways, Parent (dominant/caring),Adult (factual), Child(chilled/manulipator) When reacting and taking charge lean towards Adult
  18. 18. Rapport What is rapport Become skilled in rapport techniques
  19. 19. Social Styles Social Styles exists Apply communication For different Quadrants
  20. 20. The end
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