Plebble Intro Slideshare

387 views
335 views

Published on

Plebble is an online meeting place between consumers and the businesses they use every day. This presentation gives an overview of how Plebble works and how businesses can get involved.

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
387
On SlideShare
0
From Embeds
0
Number of Embeds
12
Actions
Shares
0
Downloads
5
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Plebble Intro Slideshare

  1. 1. Plebble.com An Introduction
  2. 2. Contents  What is Plebble? 1  How Plebble works 2  Why businesses need Plebble 3  Contact Details 4 2
  3. 3. What is Plebble? Basic concept  Plebble.com is a website where consumers rate and comment on the level of service and value for money provided by every business or other organisation in the UK. Consumers use other consumers’ ratings/comments to find the businesses that give the best service/value and avoid  those that don’t.  Businesses use Plebble to improve their service and reputation based on feedback and customer engagement 3
  4. 4. How Plebble works Ratings process 4
  5. 5. How Plebble works The Plebble-rating  The means by which all businesses/organisations are measured The “FTSE of Service” - proprietary algorithm  Plebble-rating™ ranges from –5 to +5   Plebble-ratings: - give Plebble.com a market feel - help consumers and businesses benchmark services - are updated in real-time - are used to derive the Plebble-rating graph - create league tables such as best and worst performers and sectors tables - are downloadable as widgets for websites, blogs 5
  6. 6. How Plebble works Verification and security  Quality and accuracy of data is critical  Useful information for consumers and businesses  Legal protection for Raters 6
  7. 7. Why businesses need Plebble 1) Traditional, “vertical” communication model 7
  8. 8. Why businesses need Plebble 2) New, “horizontal” communication model 8
  9. 9. Why businesses need Plebble 3) Leading to a new relationship with your customers... 9
  10. 10. Why businesses need Plebble LIVE Feedback » Customer Engagement » Reputation Marketing Brand Insight Communication Leverage reputation    LIVE Feedback LIVE Feedback LIVE Feedback    Customer Engagement Customer Engagement Customer Engagement    Reputation Marketing Reputation Marketing Reputation Marketing 10
  11. 11. Contact details For further information please contact: Will Paterson James Paterson Co-founder Co-founder e: will@plebble.com e: james@plebble.com 11

×