Plebble is an online meeting place between consumers and the businesses they use every day. This presentation gives an overview of how Plebble works and how businesses can get involved.

1. Plebble.com
An Introduction

2. Contents
 What is Plebble?
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 How Plebble works
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 Why businesses need Plebble
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 Contact Details
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3. What is Plebble?
Basic concept
 Plebble.com is a website where consumers rate and comment on the level of service and value for money provided
by every business or other organisation in the UK.
Consumers use other consumers’ ratings/comments to find the businesses that give the best service/value and avoid

those that don’t.
 Businesses use Plebble to improve their service and reputation based on feedback and customer engagement
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4. How Plebble works
Ratings process
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5. How Plebble works
The Plebble-rating
 The means by which all businesses/organisations are
measured
The “FTSE of Service” - proprietary algorithm

Plebble-rating™ ranges from –5 to +5

 Plebble-ratings:
- give Plebble.com a market feel
- help consumers and businesses benchmark services
- are updated in real-time
- are used to derive the Plebble-rating graph
- create league tables such as best and worst
performers and sectors tables
- are downloadable as widgets for websites, blogs
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6. How Plebble works
Verification and security
 Quality and accuracy of data is critical
 Useful information for consumers and
businesses
 Legal protection for Raters
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7. Why businesses need Plebble
1) Traditional, “vertical” communication model
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8. Why businesses need Plebble
2) New, “horizontal” communication model
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9. Why businesses need Plebble
3) Leading to a new relationship with your customers...
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10. Why businesses need Plebble
LIVE Feedback » Customer Engagement » Reputation Marketing
Brand Insight Communication Leverage reputation
  
LIVE Feedback LIVE Feedback LIVE Feedback
  
Customer Engagement Customer Engagement Customer Engagement
  
Reputation Marketing Reputation Marketing Reputation Marketing
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11. Contact details
For further information please contact:
Will Paterson James Paterson
Co-founder Co-founder
e: will@plebble.com e: james@plebble.com
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