About A business professional with extensive experience in Learning and Performance and Human Resources. Experience gained over 20 years in the Financial Services industry, across private and public sectors as well as Global and domestic organisations. Strong customer focus and contemporary leadership approach. Acting with openness and integrity, my aim is to balance the needs and expectations of people with the needs and corporate goals of the business. Currently I would consider myself a specialist in Strategic Learning and Organisational Performance Improvement. My focus is now heavily influenced by Knowledge management and business intelligence.