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2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
2012 Australian Employee HuTrust® Survey
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2012 Australian Employee HuTrust® Survey

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In an aim to gain practical insights on employer trust dimensions, Who Group has embarked on a joint study using a unique psychological model, HuTrust®, to investigate Australian employees’ trust …

In an aim to gain practical insights on employer trust dimensions, Who Group has embarked on a joint study using a unique psychological model, HuTrust®, to investigate Australian employees’ trust profiles. Findings indicate that despite Australia having a high performing economy in comparison to other countries, employers scored a relatively low trust score. In addition, research analysis indicates that the key ingredient that drives employee engagement and performance is trust.
This is the first study to really examine trust in employees as a benchmark. The survey utilised is based on HuTrust® which is a robust and valid psychological tool for measuring trust and has previously been utilised to research target populations in various sectors and countries, including Canada, Singapore and Australia.
Who Group has teamed up with mext consulting to embark on this joint study that surveyed employees across Australia covering a wide range of industries from SMEs to large corporations, diverse age groups and genders. The aim is to identify employees trust profiles in relation to their employer. The profile includes the level of trust employees have for their employer; the areas in which they trust or do not trust their employer according to the HuTrust® model; how engaged employees are; and how much more productive they would be if they trusted their employer.

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    • 1. People PowerThe trust effecton employee engagementand performance. Australian Employee Profile 2012 SummaryA Joint Study byWho Group Australia - Michael Dudley md@whogroup.com& mext Consulting – Stefan Grafe Stefan.Grafe@mextconsulting.comSeptember2012 HuTrust and This6publicationtrust are its content&are copyright ifm/mext. Duplication and distribution in by Who Group. the facets of and all copyright trademark ifm/mext and used under exclusive license whatever media without express consent by the copyright holders is not permitted.
    • 2. About this study This study forms part of the global HuTrust® Profiles. HuTrust® Profiles track and measure the trust strengths and weaknesses and analyse the most potent drivers of trust. The study furthers all the consulting and research work done with HuTrust® in employee research, employer branding, people engagement & culture, leadership and people performance optimisation. HuTrust® specialists globally help clients significantly improve their performance short and long-term by actively building trust in their organisations, brands,For further information please contact people and products.Who Group Australia:Michael Dudley md@whogroup.com This study was conducted during May/June 2012 in+61 3 8636 4001 Australia with over 500 white collar employees bymext Consulting: mext Consulting and Who Group.Stefan.Grafe@mextconsulting.com+61 400 575 410www.hutrust.com HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 3. Our work is a huge part of our lives.Directly for our employees,for their families and social network. There is no doubt that a high level of engagement is an indicator of a high performing culture. HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 4. But what is that engagement?How do I know what is good and what’s not?How do I build it?How do I know the payback? The answer is as old as civilisation. HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 5. TrustHuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyrightifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net PromoterScore® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 6. If your people can trust you, they will do a lot for you. 94.5% 67.0% 89.8% 86.0% Enjoy their work Intend to stay in Recommend to Use the company’s environment much the organisation others to apply for a products or services more for the long-term job with the in their private life organisation 85.4% 91.7% 61.3% 94.0 % Support the Recommend the Don’t consider Go the extra mile decisions their organisation’s products salary as an to do their job manager makes or services to others important factor HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 7. Trust drives engagement. NPS Question Trust Question NPS=23 TS=24Trust is the root causeof your engagement measures.Trust is the causeof your Net Promoter Score (NPS). HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 8. Trust separates the moresuccessful organisations fromthe less successful.The successful manager from Trust in CEOs fell 12% to justthe less successful. The leader 38% from 2011from those that fail to lead. to 2012. Edelman 2012 Trust BarometerTrust divides those that candevelop and transform rapidlyand effectively from those thatare plagued by delays, costoverruns andunderachievement. HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 9. The critical importance of trust in the workplace is well acknowledged “Leadership requires five ingredients – brains, energy, determination, trust and ethics. The key challenges today are in terms of the last two – trust and “Trust is the lubrication “The right people will feel far ethics.” that makes it possible for more pressure to perform well organisations to work.” when they are trusted.” Fred Hilmer, Australian Institute of Management Prof. Warren Bemis, named Hector Ruiz, CEO of AMD in the top-10 thought leaders in business, Business Week “The most powerful features of an organizational culture “The glue that holds all are trust and respect.” relationships together - including the relationship Dr. Samuel Chand, between; the leader and named in the top-30 Global the led is trust, and trust is Leadership Gurus lists based on integrity.” Brian Tracy, Speaker and Author HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 10. Employee HuTrust® Profile 2012 How do the Australian employees score their employers?HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyrightifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net PromoterScore® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 11. What is your level of Trust?Assuming that a score above mid-point constitutes Trust, the typical interpretation below could bemisleading and possibly give a false indicator. When employees tick 5 or 6 on a 0-10 point scale, they aremerely impartial. They neither distrust nor trust you. Typically organisations consider everything above the midpoint as „trust‟ or „satisfaction‟. Typical interpretation: This is in reality incorrect as it Distrust Neutral Trust insufficiently accounts for the inbetweeners that neither trust nor0 1 2 3 4 5 6 7 8 9 10 distrust. Distrust Neutral Low Trust High Trust However, mext/IFM studies have shown, customers only express the slightest level of trust by ticking 7 What people really mean: and above. The wrong scale gives managers a In companies with over 5000 employees you false sense of what the actual would be counting 10 % of employees wrong employee trust score is– and thus a (10.2 % of employees ticked 6, companies wrong starting point for 5000+). – That means an error reading of 10 engagement. % or more. HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 12. It’s also not just about being trusted or not. The strength of trust makes all the difference to your people carrying your success. A shift from neutral to low trust improves employee behaviours and attitudes by 400%. A shift from low trust to high trust improves this again by 300%. If I trust my organisation and manager I will...35.0%30.0% go the extra mile to do my job.25.0% stay with the organization in the long term.20.0% recommend our products or services to others.15.0% be inclined to support the decisions my manager makes.10.0%5.0%0.0% 0 1 2 3 4 5 6 7 8 9 10 Distrust Neutral Low Trust High Trust HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 13. What do your distrusting employees say?‘Often I am asked to dosomething urgently, but ‘They cut costs withoften it turns out it us, but spend huge on ‘My manager is onlywasn’t that urgent or is their conferences.’ worried about hownot used at all. I do as they make career.’ ‘I just lie low.little as possible then.’ They do what they want anyway without regard for me.’ ‘Not sure about it. They introduce these things, but I don’t think they ever asked any of us.’ HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 14. What do your neutral trusting employees say? ‘Unless they‘It’s a means to show me thatearn money.’ they do more than looking after themselves, I have no reason to ‘My boss is good ‘I just can’t see what as a buffer to the do more for they achieve. May ‘We seem to stupid politics ‘Every time is like them.’ make more money for restructure constantly. above. That’s it. sitting in the theatre. the shareholders, but I don’t care anymore. Good if otherwise The top guys ‘Why would I put I don’t get anything It doesn’t achieve they leave me change, make all this more in, they don’t back. For us they just anything for me alone.’ booha and I watch appreciate it anyway come up with these the comedy with anyway.’ and it makes no phoney programs I amusement as a difference.’ am not interested in. spectator.’ Lets see.’ HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 15. What do your low trusting employees say? ‘I give them the benefit of the doubt. I‘My manager is ok. She am supportive, but Iis nice and we get along wouldn’t call myselfwell. But I am not sure enthusiastic.’ ‘Happy to do a bithow good she is and ‘I always go in with more occasionally. Butwhere it takes me.’ a positive mindset. there are clear limits.’ ‘There has to be But I am not sure if work/life balance. I like it is warranted.’ my work, but it is work ‘I am not sure. I think I nevertheless.’ trust them and they are overall good, but some things I don’t like.’ HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 16. What do your high trusting employees say?‘My managers are great.They know what to doand where it needs to goand empower us tosucceed.’ ‘You are asked so many times where you work. People are ‘I love working here. The atmosphere is great. I ‘My company is often surprised how good. I give my much I like my job enjoy my job and coming here.’ best and I know and that I don’t mind ‘When our new CEO came my bosses do. I working longer than in, at first I thought he was feel we do I have to. I can’t another revolver. But he something good understand how really has made a difference. for the company they can work for a He has a clear vision and I and I can company they don’t enjoy helping with that.’ develop with it.’ really believe in.’ HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 17. Average white collar employee trust in AustraliaDespite working in one of the Only 1 in 5 fully trust theirworld’s best performing organisation and 1 in 4 trusteconomies, almost 1 in 3 of their manager, giving theiryour staff do not trust their very best.organisation and manager.Every second employeehas only low trust. Distrusting Neutral Low trust High trust Trust the Organisation 12% 16% 49% 22% Trust the Manager 10% 19% 46% 26% HuTrust® Employee Profile 2012 – Australia, from companies with over 1000 employees HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 18. For manager and organisational trust employees rate their employers at 7.2 average low trustOverall employers would get a negative Net Promoter Score. Only 1 in 4 would be considered a Promoter. Manager NPS -3 Organisational NPS -6 Companies 1000+ employeesHuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyrightifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net PromoterScore® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 19. If your organisation was a 4 cylinder engine,you’d be only fully firing on 1 cylinder. HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 20. Let’s think of it as your team LetsHuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyrightifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net PromoterScore® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 21. Some segment insightsHuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyrightifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net PromoterScore® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 22. Women trust their managers more than men Males FemalesOrganisational trust 71% Organisational trust 74%Manager trust 64% Manager trust 76% HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 23. Small or big: Manager trust is the same,but larger organisations loose their people’s trust Big Companies 5000+ employees Organisational trust 65% SMEs Manager trust 68% <1000 employees Organisational trust 74% Manager trust 69% HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 24. Who says Gen Y is distrusting and unwilling to commit? Over 35 Gen Y Organisational trust 70% Manager trust 69% Organisational trust 74% Manager trust 75%HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyrightifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net PromoterScore® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 25. But how is trust defined and measured?HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyrightifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net PromoterScore® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 26. Introducing HuTrust® HuTrust® is the only scientifically sound and practically proven tool to asses and build trust. It breaks the amorphous concept of trust into its six clear facets. Even statistically over 70% of trust can be attributed to the six HuTrust® Facets (statistically 65% is already very high). HuTrust® is the correct trust equation. Stability + Development + Relationship + Benefit + Vision + Competence = Trust 6Knowing what trust is made of, we can analyze, buildand manage it! HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 27. HuTrust® has helped organisations from Airlines to Telcos and fromAustralia to Qatar to improve their performance in all areas of business. HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 28. For which HuTrust® Facets doemployees trust employers the most?HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyrightifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net PromoterScore® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 29. Relationship: Vision: This is the second worst performing The third biggest inhibitor of your HuTrust® Facet. trust.Stability: Development:8 out of 10 employees feel their 1 in 4 dont trust theirorganisation organisationhas built a strong foundation. to develop well.This is likely to do with the timethe organisation has beenaround or products offered. Benefit: Competence: The worst performing HuTrust ® Facet Every third employee doesn’t trust and the strongest inhibitor. you to have what it takes. Ouch! Do we know what we actually need to Only 6% highly trust you for delivering be competent in? an adequate benefit in their lives besides being paid! HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 30. The “Trust” Effect – an exponential improvementTrust score 6 Trust score 7 ‘Happy to do a bit more‘Why would I put occasionally. But theremore in, they don’tappreciate it anyway are clear limits.’and it makes nodifference.’ Trust is the root cause of your people’s behaviour and attitudes. Trust is the root cause of your KPIs. Currently organsations and managers miss out on at least 1/3 of possible performance. HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 31. Now that we know our strengths and weaknesses -How do we best build that trust that is so valuable to our people to better drive our performance?HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyrightifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net PromoterScore® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 32. With HuTrust® you can:Analyse your trustDetermine and qualify the biggest drivers of trustOperationalise across the organisation and in specific segments, divisionsand teamsHuTrust® is applied in:Leadership trustOrganisational performance and engagementTransformation readinessInter departmental cohesionDepartmental performanceManager Performancewww.hutrust.com HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 33. The fullAustralian EmployeeProfile 2012Report is available nowFor details contact Who Group. HuTrust and the 6 facets of trust are copyright & trademark ifm/mext and used under exclusive license by Who Group. This publication and its content are copyright ifm/mext. Duplication and distribution in whatever media without express consent by the copyright holders is not permitted. Net Promoter®, NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All images are ©iStockphoto.com
    • 34. About mext Who we are: Mext help clients grow • Founded in 2004 with vision, precision • Partners in Australia, Singapore , Germany, North America and The Netherlands • Local native speaking staff and market intelligence and certainty by helping them What we do: • Research build trust in their • Consulting organisations, • At mext we are experts in driving customer engagement based on trust. With our unique HuTrust® approach we have helped brands, customers in many industries improve ROI by up to 36%. products and people Who we work with: • FMCG www.mextconsulting.com • Financial Services • Telco & Media • Travel • Industry • NGO
    • 35. About Who GroupWho Group are Human Capital service and Recruitment delivery specialists who create solutionsthat make a difference. Who Group Human Capital services is ideally positioned to be your strategic business partner. Our www.whogroup.com core focus is to assist organisations to improve their performance through their people. We use a combination of best practice tools, interventions and methodologies that deliver results. We have built Contact Us a consulting firm able to deliver the most immediate but sustaining improvements to the way you do business. Telephone: 03 8636 4000 Fax: 03 8636 4099 Our consulting approach provides customised solutions for every client and we focus on those things that drive your success. Head Office Level 2, 1 Southbank Blvd Our expertise spans the entire employee life cycle from “hire to retire” and we are able to assist with Southbank VIC 3006 the entire process from attraction through to retention. We have experience across the HR value chain and we partner with our clients to design solutions that are a best fit for their environment. We also place a great emphasis on creating sufficient knowledge and capability transfer back to our clients to ensure lasting and sustainable solutions. Who knows you.

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