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Post Occupation Evaluation: A Means to an End?

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A copy of the presentation from Integral UK's Mark Whitaker at the BIM Academny Event at Liverpool University on Post Occupancy Evaluation, BIM & Facilities Management

A copy of the presentation from Integral UK's Mark Whitaker at the BIM Academny Event at Liverpool University on Post Occupancy Evaluation, BIM & Facilities Management

Published in: Real Estate

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  • 1. Post Occupancy Evaluation: A means to an end? Wednesday 26th February 2014
  • 2. Outline 1. An Introduction 2. CSF – Common Sources of Frustration 3. The S l ti Th Solution – P t O Post Occupancy Evaluations E l ti 4. Government Soft Landings Approach to P.O.E. 5. The Role of the Facilities Management Industry
  • 3. 2. Common Sources of Frustration “I can never book a meeting room” “The office is too noisy” “The glare off my screen gives me a migraine” “We are maintenance contractors, not (re)designers” “I have to wait 1½ mins for the lift everyday at lunch” “It is too hot in summer and too cold in winter It winter”
  • 4. 3. Post Occupation: the Challenge? or
  • 5. POE – Aims? Feedback F db k on Building Performance in Use: B ildi P f i U  Has the Project Brief been met? j  How successful i th workplace d li H f l is the k l delivered in supporting: di ti  The needs of the occupying organisation  The end user requirements
  • 6. POE – How? Interactive:  Questionnaires  Interviews  Workshops
  • 7. POE – How? Analytical:  Environmental Measurements  Space Management  Cost Analysis
  • 8. The Solution? Listen Feedback Reflect Learn
  • 9. 7 Key P.O.E. Steps 1. Strategy – Identify Need d f d 2. Decide Issues to Address 3. Define the Why & How 4. Select Feedback Approach 5. Collect Feedback 6. Analyse & Report 7. Action & Learn key recommendations
  • 10. 4. Government Soft Landings - Policy 1. Assets = reduce cost & improve performance 2. GSL Lead & Golden Thread 3. 3 Manage Aftercare 4. Post Operational Evaluation 5. BIM= Data Management Tool
  • 11. Government Soft Landings - Objective BIM + GSL = Better Outcomes To champion better outcomes for our built assets during the design & construction stages through Government Soft Landings (GSL) powered by a Building Information Model (BIM) to ensure value is achieved in the operational lif ti l lifecycle of an asset. l f t
  • 12. Government Soft Landings P.O.E. = The Principle: “Post Occupancy Evaluation to design/construction team and capture lessons learnt to inform future projects will become part of standard practice. POE information will be stored on the asset information model”
  • 13. Government Soft Landings P.O.E. = S.E.E. Measures:  Functionality & Effectiveness (Social)  Environment ( Environment)  Cost (Economic)
  • 14. Government Soft Landings P.O.E. = The Future:  Standardisation for Methods of Measurement
  • 15. 5. FM Industry – Driving Change
  • 16. Key BIM Drivers  Allow us to be more proactive & l All t b ti less reactive i gaining f db k? ti in i i feedback?  Facilities Management is a “People” not simply buildings business. Regular feedback critical.  Compares required vs. actual outcomes p q  Creates a Standard Framework for measurement  Learning becomes a requirement
  • 17. Conclusion “Tell me and I forget, teach me and I may Tell remember, involve me and I learn.” Benjamin Franklin j i kli
  • 18. My details E: mark.a.whittaker@integral.co.uk M: 07764 840 694 T: @Whitbags B: www.whitbagsinfm.wordpress.com