Post Occupancy Evaluation:
A means to an end?

Wednesday 26th February 2014
Outline

1.

An Introduction

2.

CSF – Common Sources of Frustration

3.

The S l ti
Th Solution – P t O
Post Occupancy E...
2. Common Sources of Frustration

“I can never book a meeting room”
“The office is too noisy”
“The glare off my screen giv...
3. Post Occupation: the Challenge?

or
POE – Aims?
Feedback
F db k on Building Performance in Use:
B ildi P f
i U


Has the Project Brief been met?
j



How su...
POE – How?
Interactive:


Questionnaires



Interviews



Workshops
POE – How?
Analytical:


Environmental Measurements



Space Management



Cost Analysis
The Solution?

Listen

Feedback

Reflect

Learn
7 Key P.O.E. Steps

1.

Strategy – Identify Need
d
f
d

2.

Decide Issues to Address

3.

Define the Why & How

4.

Select...
4. Government Soft Landings - Policy

1.

Assets = reduce cost & improve performance

2.

GSL Lead & Golden Thread

3.
3

...
Government Soft Landings - Objective

BIM + GSL = Better Outcomes
To champion better outcomes for our built assets during ...
Government Soft Landings

P.O.E. = The Principle:
“Post Occupancy Evaluation to design/construction team and capture
lesso...
Government Soft Landings

P.O.E. = S.E.E. Measures:


Functionality & Effectiveness (Social)



Environment ( Environmen...
Government Soft Landings

P.O.E. = The Future:



Standardisation for Methods of Measurement
5. FM Industry – Driving Change
Key BIM Drivers


Allow us to be more proactive & l
All
t b
ti
less reactive i gaining f db k?
ti in i i feedback?



Fa...
Conclusion

“Tell me and I forget, teach me and I may
Tell
remember, involve me and I learn.”
Benjamin Franklin
j i
kli
My details

E: mark.a.whittaker@integral.co.uk
M: 07764 840 694
T: @Whitbags
B: www.whitbagsinfm.wordpress.com
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Post Occupation Evaluation: A Means to an End?

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A copy of the presentation from Integral UK's Mark Whitaker at the BIM Academny Event at Liverpool University on Post Occupancy Evaluation, BIM & Facilities Management

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Post Occupation Evaluation: A Means to an End?

  1. 1. Post Occupancy Evaluation: A means to an end? Wednesday 26th February 2014
  2. 2. Outline 1. An Introduction 2. CSF – Common Sources of Frustration 3. The S l ti Th Solution – P t O Post Occupancy Evaluations E l ti 4. Government Soft Landings Approach to P.O.E. 5. The Role of the Facilities Management Industry
  3. 3. 2. Common Sources of Frustration “I can never book a meeting room” “The office is too noisy” “The glare off my screen gives me a migraine” “We are maintenance contractors, not (re)designers” “I have to wait 1½ mins for the lift everyday at lunch” “It is too hot in summer and too cold in winter It winter”
  4. 4. 3. Post Occupation: the Challenge? or
  5. 5. POE – Aims? Feedback F db k on Building Performance in Use: B ildi P f i U  Has the Project Brief been met? j  How successful i th workplace d li H f l is the k l delivered in supporting: di ti  The needs of the occupying organisation  The end user requirements
  6. 6. POE – How? Interactive:  Questionnaires  Interviews  Workshops
  7. 7. POE – How? Analytical:  Environmental Measurements  Space Management  Cost Analysis
  8. 8. The Solution? Listen Feedback Reflect Learn
  9. 9. 7 Key P.O.E. Steps 1. Strategy – Identify Need d f d 2. Decide Issues to Address 3. Define the Why & How 4. Select Feedback Approach 5. Collect Feedback 6. Analyse & Report 7. Action & Learn key recommendations
  10. 10. 4. Government Soft Landings - Policy 1. Assets = reduce cost & improve performance 2. GSL Lead & Golden Thread 3. 3 Manage Aftercare 4. Post Operational Evaluation 5. BIM= Data Management Tool
  11. 11. Government Soft Landings - Objective BIM + GSL = Better Outcomes To champion better outcomes for our built assets during the design & construction stages through Government Soft Landings (GSL) powered by a Building Information Model (BIM) to ensure value is achieved in the operational lif ti l lifecycle of an asset. l f t
  12. 12. Government Soft Landings P.O.E. = The Principle: “Post Occupancy Evaluation to design/construction team and capture lessons learnt to inform future projects will become part of standard practice. POE information will be stored on the asset information model”
  13. 13. Government Soft Landings P.O.E. = S.E.E. Measures:  Functionality & Effectiveness (Social)  Environment ( Environment)  Cost (Economic)
  14. 14. Government Soft Landings P.O.E. = The Future:  Standardisation for Methods of Measurement
  15. 15. 5. FM Industry – Driving Change
  16. 16. Key BIM Drivers  Allow us to be more proactive & l All t b ti less reactive i gaining f db k? ti in i i feedback?  Facilities Management is a “People” not simply buildings business. Regular feedback critical.  Compares required vs. actual outcomes p q  Creates a Standard Framework for measurement  Learning becomes a requirement
  17. 17. Conclusion “Tell me and I forget, teach me and I may Tell remember, involve me and I learn.” Benjamin Franklin j i kli
  18. 18. My details E: mark.a.whittaker@integral.co.uk M: 07764 840 694 T: @Whitbags B: www.whitbagsinfm.wordpress.com
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