Lecture to University of Malaya students to John Moores University on Careers and Innovation in Facilities Management

1. Careers & Innovation in
Facilities Management
Author: Mark Whittaker
Date: Monday 24th June 2013

2. The two main objectives of today are…
“To provide you with an insight into working within facilities
management & the career opportunities available.
In addition, I want to help broaden your understanding of the
industry & show the latest innovations which will affect the future
direction of the Facilities Management industry.”
Objectives

3. The aims of your visit?
Soak it all up

4. Start to apply the learning

5. Be different & distinctive

6. 1. Getting to know each other.
2. The FM Market
3. Integral & my role
4. Careers in FM
5. Innovation in FM
6. Questions and Answers.
Lecture Content

7. To start ….a question about YOU
How many of you have a firm idea what career path you wish to
take, post graduation?

8. My Career Path

9. When I was 18……..my career choice…

10. Yes, I was a University Student Once

11. My Path into FM

12. So what attracted me into FM?

13. 2. The UK & Malaysian FM Market Sectors

14. What is Facilities Management?
“Facilities management is the integration of processes within an organisation to
maintain and develop the agreed services which support and improve the
effectiveness of its primary activities”.
(CEN the European Committee for Standardisation)
Facilities management encompasses multi-disciplinary activities within the built
environment and the management of their impact upon people and the workplace.
It contributes to the delivery of strategic and operational objectives. On a day-to day
level, effective facilities management provides a safe and efficient working
environment, which is essential to the performance of any business – whatever its size
and scope.
The basics

15. What is at the core of Facilities Management?
"A profession that encompasses
multiple disciplines to ensure
functionality of the built environment by
integrating people, place, process and
technology."

16. What is Facilities Management?
“The management of buildings, physical plant and services.
The services are sometimes considered to be divided into 'hard services'
and 'soft services.' Hard services includes such things as ensuring that a
building's air conditioning is operating efficiently, reliably, safely and legally.
Soft services includes such things as ensuring that the building is cleaned
properly and regularly or monitoring the performance of contractors (e.g.
builders, electricians).
The basics

17. Estimates vary; market research suggests that, in the UK alone, the
sector is worth between £40bn and £95bn per annum
“We need to let more people know just how important the FM
industry is in the running of the country as well as the contribution
the FM industry makes to the UK economy. We represent £40bn in
turnover and over 500,000 employees; 5% of GDP is a significant
amount.”
Chris Hoar, Chief Executive
Current Market Size

18. Who are the major UK FM players?

19. Facilities Management in Malaysia
“The lack of integration between control systems in
buildings today is a main inhibitor to optimized
facilities management.”
(Frost & Sullivan)
“The ultimate benefit of FM, i.e. value appreciation
of the property, image and long term cost, has to be
fully understood and appreciated by building
owners for the industry to develop.”
(Mr Tung Chee Kuan, Jurutera)

20. 3. Integral & My Role

21. Integral Company Highlights
 Electrical, Mechanical & Fabric Specialists
 Business independently owned and managed
 £239m Turnover in 2012
 Over 3,000 directly employed staff
 1,500 mobile technicians throughout the UK
 Local focus, national strength - 13 UK branches
 ISO 9001, 14001 and 18001 accredited
 88% of services delivered by “in house engineers”

22. 3. Careers in FM

23. Chance or Choice?

24. What do you need to be successful in FM?
Kate Morris-Bates, Head of FM
 Customer Focussed
 Determined
 A believer in the value of FM

25. What to do?

26. http://www.bifm.org.uk/bifm/careerdevelopment
Careers In FM – Source Material

27. Common Twitter Hashtags

28. 1. Research the market you want to work in & seeks the views of
others
2. Identify your personal strengths
3. Identify what potentially excites you about FM
4. Build good networks through social media & CIDB
5. Be different, distinctive & sell yourselves, “what benefits could you
bring to an organisation”
And finally “persevere lad…. you’ll get there.”
 Take the knocks
 Be flexible
 Stay positive
 Move on
My advice

29. 4. Innovation in FM

30. What is Innovation in FM?
“Innovation in facilities management is the introduction of a
new product or process, which delivers tangible and
measureable benefits in terms of operational cost reductions,
increased efficiency and optimising building usage and
performance.
It is not merely process improvements.”

31. How do others define “innovation”?

32. Why is Innovation important?

33. Is Innovation being delivered in the UK?
 60% of respondents agree innovation is being
delivered in the facilities management
industry.
 “True innovation often requires a financial
input from the client. Most clients are cutting
back on investments and research and
development, which causes difficulty in
delivering cost effective and innovative
solutions”

34. Key Innovations in Facilities Management

35. (1). Building Information Modelling (BIM)

36. (1). Building Information Modelling (BIM)
BIM Benefits:
 Co-ordination & Collaboration
 Easier Maintenance of Building Lifecycle
 Greater connection between building designers & end users
 Greater customisation and flexibility
 Easier conflict detection & resolution
 Optimisation of cost
 Improved asset database & understanding

37. (2). Space Utilisation
 Greater analysis of how building
assets are being used.
 Identification of cost savings as
companies downsize operations
 More scientific measurements of
space utilisation, particularly in
building design
 A key driver in the design of new
properties, particularly within the
education sector

38. (3). Flexible Workspaces
 “Hot desking” more common
 More flexible shift patterns
 Greater home working
 Greater focus on enjoyable working environment
& the impact on businesses performance

39. (3). Flexible Workplaces – Media City

40. 3). Flexible Workplaces – 1 Angel Square

41. (4). Service Integration - IFM
 Greater bundling of FM services to
achieve economies of scale
 Greater outsourcing opportunities
 Ability for organisations to
concentrate on their core business
activities

42. (5). Greater Collaboration/Partnership
 Private Finance Initiative (now Public Private
Partnerships) with crucial element of building life
cycle costings.
 Longer term contracts encourage investment
 Greater outsourcing
 Shared targets and goals & reward schemes

43. Advantages of Longer Term Contracts
 Partnership Approach & Relationship Building
 Joint Goal and Target setting
 Stability and reliability
 Supplier Investment
 Innovation in Service Delivery
 Reduced Procurement costs
 Flexibility in service delivery

44. (6). New/Enhanced Technology
 LED Lighting
 Voltage Optimisation
 More integrated Building Management
Systems
 Smart Energy Meters
 Data Loggers

45. (7). Information/Knowledge Share
 Integrated CAFM Systems
 Web access
 Real Time Data
 Detailed Management Reporting
 Electronic Certification
 Social Media

46. (8). Sustainability
 The „Green Agenda‟ will grow in importance in the future
 Helping customers achieve their Carbon Reduction Commitments
 Green Technology, such as biomass boilers, Combined Heat & Power (CHP)
systems
 Focus on Ethical Trading and Waste Management and recycling

47. Most significant FM Innovations?
“I think the biggest impact has been the way the new
technologies - GPS/Tablets/Social media etc. have
been utilised by different organisations to eliminate
wasted process and provide smarter service.” Martin
Pickard, FM Guru Consulting
“The biggest change for me has been the development of the
outsourced market. There are a number of suppliers in the
industry who now really understand what FM is all about and
are providing a service that matches the clients‟ needs.” Julie
Kortens, Head of FM,Channel 4
“The one area which does look as if it will impact is the advent of
Building Information Management systems, albeit that these
systems are very much in the infancy and current CAFM technology
is not up to speed with it.
Iain Murray, Principle Consulting

48. 4. Five Key Benefits innovation can deliver
in FM?

49. What can stifle innovation?
 Price based procurement
 Short term contracts
 Lack of partnership/collaboration
 Mistrust
 Lack of internal support for FM at Senior/ Board
Level
 Being afraid to take risks

50. What does the future hold?
 More flexible & better utilised workspaces
 Buildings designed & built with greater engagement with
users and Facilities Managers
 Greater outsourcing in a bundled service provisions
 Greater building and asset knowledge
 Greater focus on larger, leaner FM providers delivering cost
reduction strategies
 Professionally recognised “Collaborative Working”
standards
 Longer term contracts
 Joint “Innovation Strategies”

51. And Finally……Do keep in touch
@Whitbags http://whitbagsinfm.wordpress.comWhitbagsinfm

52. Questions & Answers