Lecture to University of Malaya Students 24 June 2013
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Lecture to University of Malaya Students 24 June 2013

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Lecture to University of Malaya students to John Moores University on Careers and Innovation in Facilities Management

Lecture to University of Malaya students to John Moores University on Careers and Innovation in Facilities Management

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  • Warm welcome.Not used to talking in front of so many people, let alone first thing on a Monday morning
  • Talk about Mavinwood FM paper & Manchester Business School.Strong , young and growing sectorMore of a rich variety.What do I enjoy most about my job..the buildings & the people
  • Talk about the marketing flyer I did on “the importance of the workplace environment on such factors as staff attendance, morale, productivity, turnover.”
  • People – both those delivering the services & those building users.Process – how the services are organised.Technology – how does this aid the deliveryFinally, the place – the building and how it operates and is managed.
  • Use the Premiership / Championship analogy
  • I have done some research into FM in Malaysia and where you are on your journey. Some quotations I have read include:“FM is in its infancy”For the Facilities Management Asia 2011 Conference, one study said83% said FM can improve a company’s core business by improving the cost efficiency of the asset in operations and maintenance 74% said FM can improve workplace environment and productivity”72% said they needed more training on strategic FM& 91% said top of every FM’s agenda should be Changing the perception of FM as an influencer of core business activity”
  • The guide specifically deals with:What is FMCareer PathsQualificationsSkillsCompany Profiles
  • The guide specifically deals with:What is FMCareer PathsQualificationsSkillsCompany Profiles
  • My definition is this.Key is that it has to be new, not a reworking and “a new idea become innovation when it delivers a measurable benefit”Can others do better? Use #
  • I posed the question to the UK Twitter community and these are some of their thoughts. Is it high lighting and resolving a problem?Add value without cost. Some innovations may involve initial costs but the benefits outweigh the investment.
  • So now we have an idea what it is in FM, why does it matter?
  • Every year Sheffield Hallam University & an Integrated FM provider, Interserve produce a report on the views of the UK FM industry.Two important aspects of this recent research are that:FM believe innovation is happening.The recession is hampering innovation, as companies cannot afford the initial financial outlay.
  • So what developments have we seen in the industry?
  • Historically architects design buildings on what they perceive building users want and the end users and in particular the Facilities Manager come in to equation post completion.Building Information Modeling (BIM) is a digital representation of physical and functional characteristics of a facility. A BIM is a shared knowledge resource for information about a facility forming a reliable basis for decisions during its life-cycle; defined as existing from earliest conception to demolition. (National BIM Standard - United States)[BIM, as many of you may know, tries to engage more people in the development stage, using 3d software and asset collection software COBie. (Construction Operations Building Information Exchange)I would be interested today to find out how much is BIM used in Malaysia?In the UK, it is mainly public sector led, but will be the way forward for new and some older (retro surveyed) buildings.
  • The benefits we have seen BIM deliver are:Going back to the definition:What has BIM addressed? Buildings built without the end users needs in site
  • How can we use buildings better by understanding how they are used.This is particularly relevant for organisations who are looking at reducing operational costs and make better use of their buildings.Thus in calculating space efficiency they have calculated:Space utilisation- is the room fit for purposeSeat occupancy (using infra red devices)Room frequency – e.g.. meeting rooms, lecture theatresUniversities have been looking at this very closely in their new builds and linking with FM to decide how best to light , heating and cool these spaces as well as reducing energy usage.
  • How many have heard of Hot desking?Born out of space utilisation studies.Greater flexibility due to:Different working patterns for businesses away from 9-5.Transport infrastructure problems, e.g.. London OlympicsBetter use of available spaceWork/life balance
  • Completed in 2011, British Broadcasting Corporation moved from London to Manchester.2,300 staff employed there. Cost £1bn to move.Wanted a creative and fun environment, few desks but meeting areas and pods.
  • Building:The building is part of the £800 million NOMA development in the northern quarter of Manchester city centre.One Angel Square is 72.5 metres tall and has been nicknamed the 'Sliced Egg' because of its distinctive formMore than 4,000 workers from over 90 companies were involved in the building's construction making it the largest building site outside South East EnglandThe building will be one of the largest in Europe to have the BREEAM Outstanding distinction as a result of its high, sustainable energy credentialsThe exterior's double skinned façade will create natural heating, cooling and lightingThe heat recovery system from the atrium collects heat from the sun and computer systems will recycle waste heat. A recycling system for used water and a rainwater harvesting will be installed. Can fit an Airbus 380 (largest aeroplane in the world) in the Atrium. FlexibleNo one has a desk. Flexible workspace and size and design was based on the needs of the business, FM feedback and space utilisation. Approx 3,000 staff will work there.
  • Integrated FM is not new and comes in and out of fashion.There is a growing tendency for large organisations to move to TFM model due for cost effeiciencies. E.G. Lloyds Banking Group, HSBC & Barclays (ISS). Organisations have been stripping back to concentrate on their core business whether it is banking retail, local Govt.Multi skill peopleGreater co-ordination.Streamlined management and communication channels.Central Management Information reporting via CAFM
  • PFI/PPP transformed building infrastructure in UK for hospitals, schools, offices.It came out of private companies obtaining better lend terms than public sector, so basically they have built new hospitals for e.g. and the occupier rents it back from them over 25 year deal. It has fuelled the development of FM in UK.These PFI contracts encouraged outsourcing companies to enter 25/30 year contracts and be responsible for the maintenance & replacement of equipment.Big debate at the moment is if they have got value for money, as deals negotiated in terms of economic boom.
  • Ave contract lengths in UK: Catering: 4.3yrs, M&E: 4.1 yrs, Security: 3.8 yrs, Cleaning: 2.9 yrs TFM:6.6 yrs (FM World October 2012)How does Malaysia compare?So what are the benefits of these contracts?Read and discuss each.
  • Electricity and Gas prices are soaring and companies have need to look inwardly to reduce operational costs.E.g. PepsiCo is UK have to reduce operational costs by 10% each year for next 5 years, without any price increase in product.LED lighting - lighting accounts for a significant part of a budgetVoltage OptimisationBMS systems so that heating and cooling systems are working together, not against each other.Energy monitors help to cut CO2 emissions and reduce utility (water, gas and electricity) costs. 40% of electricity is from servers and central IT equipment. Data loggers – looking at how efficiency equipment is working and what factors are influencing levels of temperature and humidity, e.g.. museums.
  • Do we bombard FM’s with too such information.Currently in UK there are 48 Computer Aided Facilities Management Systems such as Plannon, Concept, etcPDAs & tablets provided real team information and M.I.Social Media - sharing ideas and best practice.
  • Sustainability is widely regarded.David Jones is his book “Who Cares Wins” has mentioned that “social media is forcing businesses, politicians and leaders to be more socially responsible. It will reward those who are.” It has taken Corporate Social Responsibility out of the silo and into the boardroom.”FM has a part to play in the use of green technology,
  • I have asked major people in UK regarding what has been the most important innovations in FM.New technologyOutsourcingBIMOthers: Professionalisation of industry through qualifications.
  • Five key benefits of innovation:Cost savingsImproved profitabilityStreamlined ProcessedBetter knowledge & understandingMarket differentiation/advantage.
  • In conclusion, what are the likely “hot” areas in FM in the future?

Lecture to University of Malaya Students 24 June 2013 Lecture to University of Malaya Students 24 June 2013 Presentation Transcript

  • Careers & Innovation in Facilities Management Author: Mark Whittaker Date: Monday 24th June 2013
  • The two main objectives of today are… “To provide you with an insight into working within facilities management & the career opportunities available. In addition, I want to help broaden your understanding of the industry & show the latest innovations which will affect the future direction of the Facilities Management industry.” Objectives
  • The aims of your visit? Soak it all up
  • Start to apply the learning
  • Be different & distinctive
  • 1. Getting to know each other. 2. The FM Market 3. Integral & my role 4. Careers in FM 5. Innovation in FM 6. Questions and Answers. Lecture Content
  • To start ….a question about YOU How many of you have a firm idea what career path you wish to take, post graduation?
  • My Career Path
  • When I was 18……..my career choice…
  • Yes, I was a University Student Once
  • My Path into FM
  • So what attracted me into FM?
  • 2. The UK & Malaysian FM Market Sectors
  • What is Facilities Management? “Facilities management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”. (CEN the European Committee for Standardisation) Facilities management encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. It contributes to the delivery of strategic and operational objectives. On a day-to day level, effective facilities management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope. The basics
  • What is at the core of Facilities Management? "A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology."
  • What is Facilities Management? “The management of buildings, physical plant and services. The services are sometimes considered to be divided into 'hard services' and 'soft services.' Hard services includes such things as ensuring that a building's air conditioning is operating efficiently, reliably, safely and legally. Soft services includes such things as ensuring that the building is cleaned properly and regularly or monitoring the performance of contractors (e.g. builders, electricians). The basics
  • Estimates vary; market research suggests that, in the UK alone, the sector is worth between £40bn and £95bn per annum “We need to let more people know just how important the FM industry is in the running of the country as well as the contribution the FM industry makes to the UK economy. We represent £40bn in turnover and over 500,000 employees; 5% of GDP is a significant amount.” Chris Hoar, Chief Executive Current Market Size
  • Who are the major UK FM players?
  • Facilities Management in Malaysia “The lack of integration between control systems in buildings today is a main inhibitor to optimized facilities management.” (Frost & Sullivan) “The ultimate benefit of FM, i.e. value appreciation of the property, image and long term cost, has to be fully understood and appreciated by building owners for the industry to develop.” (Mr Tung Chee Kuan, Jurutera)
  • 3. Integral & My Role
  • Integral Company Highlights  Electrical, Mechanical & Fabric Specialists  Business independently owned and managed  £239m Turnover in 2012  Over 3,000 directly employed staff  1,500 mobile technicians throughout the UK  Local focus, national strength - 13 UK branches  ISO 9001, 14001 and 18001 accredited  88% of services delivered by “in house engineers”
  • 3. Careers in FM
  • Chance or Choice?
  • What do you need to be successful in FM? Kate Morris-Bates, Head of FM  Customer Focussed  Determined  A believer in the value of FM
  • What to do?
  • http://www.bifm.org.uk/bifm/careerdevelopment Careers In FM – Source Material
  • Common Twitter Hashtags
  • 1. Research the market you want to work in & seeks the views of others 2. Identify your personal strengths 3. Identify what potentially excites you about FM 4. Build good networks through social media & CIDB 5. Be different, distinctive & sell yourselves, “what benefits could you bring to an organisation” And finally “persevere lad…. you’ll get there.”  Take the knocks  Be flexible  Stay positive  Move on My advice
  • 4. Innovation in FM
  • What is Innovation in FM? “Innovation in facilities management is the introduction of a new product or process, which delivers tangible and measureable benefits in terms of operational cost reductions, increased efficiency and optimising building usage and performance. It is not merely process improvements.”
  • How do others define “innovation”?
  • Why is Innovation important?
  • Is Innovation being delivered in the UK?  60% of respondents agree innovation is being delivered in the facilities management industry.  “True innovation often requires a financial input from the client. Most clients are cutting back on investments and research and development, which causes difficulty in delivering cost effective and innovative solutions”
  • Key Innovations in Facilities Management
  • (1). Building Information Modelling (BIM)
  • (1). Building Information Modelling (BIM) BIM Benefits:  Co-ordination & Collaboration  Easier Maintenance of Building Lifecycle  Greater connection between building designers & end users  Greater customisation and flexibility  Easier conflict detection & resolution  Optimisation of cost  Improved asset database & understanding
  • (2). Space Utilisation  Greater analysis of how building assets are being used.  Identification of cost savings as companies downsize operations  More scientific measurements of space utilisation, particularly in building design  A key driver in the design of new properties, particularly within the education sector
  • (3). Flexible Workspaces  “Hot desking” more common  More flexible shift patterns  Greater home working  Greater focus on enjoyable working environment & the impact on businesses performance
  • (3). Flexible Workplaces – Media City
  • 3). Flexible Workplaces – 1 Angel Square
  • (4). Service Integration - IFM  Greater bundling of FM services to achieve economies of scale  Greater outsourcing opportunities  Ability for organisations to concentrate on their core business activities
  • (5). Greater Collaboration/Partnership  Private Finance Initiative (now Public Private Partnerships) with crucial element of building life cycle costings.  Longer term contracts encourage investment  Greater outsourcing  Shared targets and goals & reward schemes
  • Advantages of Longer Term Contracts  Partnership Approach & Relationship Building  Joint Goal and Target setting  Stability and reliability  Supplier Investment  Innovation in Service Delivery  Reduced Procurement costs  Flexibility in service delivery
  • (6). New/Enhanced Technology  LED Lighting  Voltage Optimisation  More integrated Building Management Systems  Smart Energy Meters  Data Loggers
  • (7). Information/Knowledge Share  Integrated CAFM Systems  Web access  Real Time Data  Detailed Management Reporting  Electronic Certification  Social Media
  • (8). Sustainability  The „Green Agenda‟ will grow in importance in the future  Helping customers achieve their Carbon Reduction Commitments  Green Technology, such as biomass boilers, Combined Heat & Power (CHP) systems  Focus on Ethical Trading and Waste Management and recycling
  • Most significant FM Innovations? “I think the biggest impact has been the way the new technologies - GPS/Tablets/Social media etc. have been utilised by different organisations to eliminate wasted process and provide smarter service.” Martin Pickard, FM Guru Consulting “The biggest change for me has been the development of the outsourced market. There are a number of suppliers in the industry who now really understand what FM is all about and are providing a service that matches the clients‟ needs.” Julie Kortens, Head of FM,Channel 4 “The one area which does look as if it will impact is the advent of Building Information Management systems, albeit that these systems are very much in the infancy and current CAFM technology is not up to speed with it. Iain Murray, Principle Consulting
  • 4. Five Key Benefits innovation can deliver in FM?
  • What can stifle innovation?  Price based procurement  Short term contracts  Lack of partnership/collaboration  Mistrust  Lack of internal support for FM at Senior/ Board Level  Being afraid to take risks
  • What does the future hold?  More flexible & better utilised workspaces  Buildings designed & built with greater engagement with users and Facilities Managers  Greater outsourcing in a bundled service provisions  Greater building and asset knowledge  Greater focus on larger, leaner FM providers delivering cost reduction strategies  Professionally recognised “Collaborative Working” standards  Longer term contracts  Joint “Innovation Strategies”
  • And Finally……Do keep in touch @Whitbags http://whitbagsinfm.wordpress.comWhitbagsinfm
  • Questions & Answers