Changing Your Enterprise Architecture - Mobile is Not an Add-On


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A presentation given by Peter George at the 2004 Wireless LAN Event. The presentation discusses some of the considerations an enterprise must make when planning to introduce mobile working as part of its mission critical processes.

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  • Changing Your Enterprise Architecture - Mobile is Not an Add-On

    1. 1. Changing your Enterprise Architecture Mobile is not an add-on. Peter George, Director Wheatstone Consulting
    2. 2. Agenda <ul><li>Trends in Mobile </li></ul><ul><li>The Reality </li></ul><ul><li>The Enterprise Vision </li></ul><ul><li>Some Questions to ask…. </li></ul><ul><li>Find out more… </li></ul>
    3. 3. About Wheatstone Consulting <ul><li>Our Consultants: </li></ul><ul><ul><li>Have been working with customers to plan and deploy mobile computing and commerce architectures since 1991. </li></ul></ul><ul><ul><li>Work in Europe, Middle East, Africa, Pac-Rim, and USA. </li></ul></ul><ul><ul><li>Span all aspects from strategy formulation to system roll-out. </li></ul></ul><ul><ul><li>Actively work with industry leading vendors to define the standards for the future of mobile and wireless commerce. </li></ul></ul><ul><ul><li>Invest in and advise technology start-ups. </li></ul></ul><ul><ul><li>Play an active role in the Mobile Data Association </li></ul></ul>
    4. 4. Working Unplugged! <ul><li>The purpose of this presentation is… </li></ul><ul><li>...not to give you the answers… </li></ul><ul><li> ...but to advise on which questions to ask. </li></ul>
    5. 5. Mobile & Wireless - Terminology <ul><li>Not interchangeable </li></ul><ul><li>Not synonymous </li></ul><ul><li>Highly complimentary </li></ul><ul><li>Neither is a single technology </li></ul>
    6. 6. Choices - multiple technologies Stationary Walking Driving Moving speed Data rate [bit/s] 10k 100k 1M 10M 100M GSM UMTS/3G GPRS Bluetooth 802.11b 802.11a/g Wired LAN WiFi
    7. 7. Choices – Varied User Needs <ul><li>Voice-centric </li></ul><ul><ul><li>Terminal display device </li></ul></ul><ul><ul><li>Short data transactions </li></ul></ul><ul><ul><li>Smart Messaging </li></ul></ul><ul><ul><li>WAP Web Access </li></ul></ul><ul><li>Data-centric </li></ul><ul><ul><li>Wireless connections </li></ul></ul><ul><ul><li>Business applications </li></ul></ul><ul><ul><li>File sizes </li></ul></ul><ul><ul><li>Interactive transactions. </li></ul></ul>
    8. 8. Trends: Fundamental Market Forces <ul><li>Growing mobile yet data-reliant workforce </li></ul><ul><ul><li>Telecommuting/day extending </li></ul></ul><ul><li>Economy favours mobile, PDA and wireless enabled equipment </li></ul><ul><li>Wireless ‘leaking into’ enterprise </li></ul><ul><ul><li>802.11 embedded in laptops, PDAs (Centrino etc.) </li></ul></ul><ul><li>Vendors are differentiating products to target small, medium and large businesses. </li></ul><ul><li>Industry in a consolidation phase. </li></ul>
    9. 9. Trends: Enterprise Mobile Deployment Task Oriented Knowledge Workers Field Service Route Sales Healthcare Professionals/ Knowledge Workers Education – Schools Manufacturing Warehousing & Distribution Centers Transportation & Logistics Other... Other... Field CRM Field Data Collection Professional Sales B L U E C O L L A R G R E Y C O L L A R W H I T E C O L L A R
    10. 10. Trends: Device Evolution & Convergence Voice Specific Data Specific Voice Centric Data Centric ...?
    11. 11. Trends: Many ways to connect IrDA, Bluetooth, UWB 802.11a/b/g…WiMAX…. GSM, wCDMA, CDMA, Packet Radio International National and Metropolitan Campus and In-building Persona l Coverage Overlap National Second/Third Generation GSM Base stations Second/Third Generation GSM Base stations Metropolitan Metropolitan WLAN WLAN WLAN WPAN WPAN WPAN WPAN WPAN Satellite Satellite dish Second & Third Generation Cellular Regional - by Country Global Satellite Services
    12. 12. <ul><ul><li>7% of the business workforce are using their own PDA’s at work, without the knowledge or approval of the IT team. </li></ul></ul><ul><ul><li>12% of 2004 IT budgets (£9.96bn)* will be spent on mobile </li></ul></ul><ul><ul><li>18% of IT directors have no idea about use of personal devices within the business </li></ul></ul><ul><ul><li>35% of wireless purchasing happening outside the IT department </li></ul></ul><ul><ul><li>63% of businesses have no mobile strategy </li></ul></ul><ul><ul><li>84% of IT Directors believe that there is adequate control over the purchase and use of mobile technology in their organisation </li></ul></ul>The Reality – Part 1 Sources: O 2 , Network Research, Wheatstone Consulting – March 2004 * European Information Technology Observatory (EITO) 2004 predicts that the UK's IT spending will be worth 83.3bn in 2004, making the UK the largest ICT economy in Europe
    13. 13. <ul><li>Most users are already experiencing mobile application utility on their mobile phone. </li></ul><ul><li>If users don’t discover Wireless LANs which have been implemented on a departmental basis (short circuiting IT?) they find them in their hotel or at the railway station. </li></ul><ul><ul><li>Microsoft has already integrated Wi-Fi access into Windows XP </li></ul></ul>The Reality - 2 <ul><ul><li>Users only need to click to attempt to connect. </li></ul></ul><ul><ul><li>They will. </li></ul></ul>How many IT managers have realised this is happening?
    14. 14. Enterprise Architectural Vision Web Content Communications Data Enterprise Data Directory Data Application Data Any Data (to which the user is entitled ) Over Any Radio Network PANs, LANs, CANs, MANs, WANs GSM, CDMA, TDMA, PCS, GPRS, PDC, WLAN, 3G UWB etc…... To Any Device
    15. 15. What are the Architecture requirements? <ul><li>Device works autonomously while offline </li></ul><ul><li>Connect time and bandwidth requirements minimised </li></ul><ul><li>Guaranteed delivery even if connection is unreliable </li></ul><ul><li>All required application, media and data types supported </li></ul><ul><li>All major networks and communication protocols supported </li></ul><ul><li>Software and content updated with full version control </li></ul><ul><li>All system and user requests serviced in a single connection </li></ul><ul><li>Transparency for the end users ….. </li></ul>
    16. 16. What are the Management Questions? <ul><li>Assessing the Problem </li></ul><ul><ul><li>Who in the organisation is already using mobile and how can we harness this knowledge? </li></ul></ul><ul><ul><li>How many devices are we already unofficially supporting? </li></ul></ul><ul><ul><li>Do employees know how to use existing equipment properly and how to maximise the benefits from each application? </li></ul></ul><ul><li>Risk Management </li></ul><ul><ul><li>Do we know the risk in terms of unauthorised use of PDA’s and notebooks with corporate systems? </li></ul></ul><ul><ul><li>Do our employees know what our mobile policy is? </li></ul></ul><ul><li>Investment Management </li></ul><ul><ul><li>How much is the business already investing in mobile this year? </li></ul></ul><ul><ul><li>Who looks after this mobile investment? </li></ul></ul><ul><ul><li>Is there a clear strategy and objectives against which we are investing? </li></ul></ul><ul><ul><li>Are we harnessing this spend to benefit the business - get us closer to our customers, help to facilitate a flexible working policy? </li></ul></ul><ul><li>Critical Analysis </li></ul><ul><ul><li>How do we compare with our competitors and industry peers? </li></ul></ul><ul><ul><li>What is holding us back from developing a clear mobile strategy? </li></ul></ul>
    17. 17. What are the Architecture Questions? <ul><li>Security </li></ul><ul><ul><li>Can we extend our current security measures to embrace mobile? </li></ul></ul><ul><ul><li>Can we be sure all mobile components will support the same, or acceptable security. </li></ul></ul><ul><li>Platform </li></ul><ul><ul><li>Can existing enterprise procurement policies can be accommodated? </li></ul></ul><ul><li>Communications </li></ul><ul><ul><li>Are all major networks and communication protocols supported? </li></ul></ul><ul><ul><li>Is connectivity achievable with transparency for the end users? </li></ul></ul><ul><ul><li>Are all system and user requests serviced in a single connection? </li></ul></ul><ul><li>Applications </li></ul><ul><ul><li>Are all required media and data types supported? </li></ul></ul><ul><ul><li>For offline systems, what are the synchronisation models, are they “standard”? </li></ul></ul><ul><ul><li>How is application performance affected by connection speed/availability? </li></ul></ul>
    18. 18. Find Out More <ul><li>To help answer many of these Architectural questions Wheatstone Consulting has…… </li></ul><ul><ul><li>Developed a Map of the Mobile Universe </li></ul></ul><ul><ul><li>Developed Secure Mobile Architecture </li></ul></ul><ul><li>SMA Vision & Architecture Document </li></ul><ul><ul><li>Published in February 2004 </li></ul></ul><ul><ul><ul><li>Co-Authored with </li></ul></ul></ul><ul><ul><ul><ul><li>University of St. Thomas </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Lockheed-Martin </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Boeing </li></ul></ul></ul></ul><ul><ul><ul><ul><li>NetMotion Wireless </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Motorola </li></ul></ul></ul></ul><ul><ul><li>If you would like to receive a copy of the SMA Document, please let me have your business card before you leave. </li></ul></ul>
    19. 19. Contact Us <ul><li> </li></ul><ul><li> +44 (0) 1865 714814 </li></ul><ul><li> +44 (0) 7860 484787 </li></ul><ul><li> [email_address] </li></ul>