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Sl wah product_recall

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  • 1. No one can predict the future… But you can be prepared when a recall happens. In an ideal world, it would be smooth sailing for your business every day. However, as recent history has shown, Our comprehensive product recall product recalls can and will happen. Just how quickly your company reacts to minimize the impact of a product services include: recall can have lasting effects on your customer relationships, brand equity, and most importantly your bottom State-of-the-art contact centers line. The preparation you do now and the partner you choose will be critical for weathering the storm. Home-based agents As the leading provider of customer contact solutions, West Corporation is uniquely positioned to help your Automated call resolution company develop a program that will allow you to move quickly and effectively in the event of a product recall. solutions (IVR/Speech We work closely with you to develop the optimum blend of services to deliver outstanding speed-to-market, Recognition) superior scalability and ultimately, the best solution to meet your customer’s needs. Automated notification Solutions Industry-leading workforce management tools Extensive Recall Training When Experience Matters the Most... Compliance Reporting West has extensive experience in recall situations, that’s why some of the worlds Our services can help facilitate largest companies turn to us in their time of need. recalls across a wide range of G Major Appliance Manufacturer: Experienced a recall with their dishwasher division, industries and products, including: West was able to provide both automated and agent support for 2.3 million affected units. Leveraging automation and home agents during the recall, allowed for 600% Appliances flex (up) in staffing in three days. Consumer Packaged Goods G World’s Largest Toy Manufacturer: Deployed an automated and agent solution in support of 16 million Electronics recalled toys in under a week. Tires G Food Manufacturer: Supported both a frozen food and peanut butter recall with a flexible home agent Food Products solution (implemented in under 36 hours) Pet Food G Power Tools: Well respected commercial vacuum brand needed safety recall program for a popular garage Medicine and Vaccines vacuum unit. Medical Devices G Pharmaceutical: Experience with one of the nations top five Healthcare organizations in both prescription recall Toys and Child Safety and OTC recall supply kits. Benefits Whether we are generating automated notifications to affected individuals or scheduling service calls, West provides your customers with a level of care that is unrivaled in the industry. At the same time our state-of-the-art infrastructure, advanced technology and high quality agents give you the confidence that your recall program is being handled efficiently and effectively. G Blending premise and home-based agents to maximize staffing flexibility G Leverage cutting edge technology to contain costs and maximize agent productivity G Unparalleled quality measurements G Brand retention, maximizing the lifetime value of your customer G Experience with CPSC compliance and reporting For more information, call: 888-469-1188 or visit us at www.west.com Copyright © 2009 West Corporation. All rights reserved. EOE/AA Employer

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