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MAHA Global and IPR: Do Actions Speak Louder Than Words?
ISG Masterclass “IT Service Integration and Management”
1. Wednesday, 20th November 2013
Steigenberger Airport Hotel, Frankfurt Airport
Masterclass
IT Service Integration and Management
AGENDA: Morning
9:30 – 10:00
REGISTRATION AND COFFEE
Coffee and pastries will be served during the registration period.
10:00 – 10:15
WELCOME & INTRODUCTION
Welcome and agenda overview
Moderator:
Frank Bastian, Partner, ISG
10:15 – 10:45
TRANSFORMING TO THE RIGHT SERVICE INTEGRATION AND MANAGEMENT (SIAM) MODEL
In this opening session we will introduce Service Integration concepts, issues and approaches.
This will be followed by a discussion of the evolution that we have observed in the market, and
our recommended priorities and trends to implement a successful service integration function.
Presenter:
Andrea Spiegelhoff, Partner, ISG
Kirsten Buffo, Director, ISG
10:45 – 11:30
SERVICE INTEGRATION AND MANAGEMENT – KNOWING WHERE YOU ARE
Assessing the maturity of your Service Integration organisation’s current processes is an
important step for clearly defining improvement plans and establishing a baseline against which
progress can be measured.
Presenter:
Nick Leach, Head of Integration & Operations, National Grid
11:30 – 11:45
Refreshment Break
11:45 – 12:30
SIEMENS SERVICE INTEGRATION – THE JOURNEY FROM STRATEGY TO SUCCESSFUL
IMPLEMENTATION
In 2013 Siemens defined its service integration strategy for global Infrastructure services. Over a
period of several months the strategy was socialized with key stakeholders and the in-house
service integration implementation priorities were defined. The presentation covers the
transformation roadmap, practical approach and lessons learned.
Presenter:
Dr. Matthias Egelhaaf, Global Infrastructure Lead, Siemens
www.isg-one.com