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Listening (1)
Listening (1)
Listening (1)
Listening (1)
Listening (1)
Listening (1)
Listening (1)
Listening (1)
Listening (1)
Listening (1)
Listening (1)
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Listening (1)

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  • 1. Listening and responding to others Communication and Meaning
  • 2. Listening vs talking• 45 to 53% of our day we listen to others• Listening = Number one quality of effective managers for Human Resources Professionals• Skill in listening resolves workplace conflicts• Ineffective listening in the classroom diminishes learning and performance on tests• Personal relationships: Poor listening hinders understanding of others and make us less sensitive
  • 3. The listening process• Being mindful• Physically receiving communication• Selecting and organizing communication• Interpreting communication• Responding• Remembering
  • 4. Being mindful• Mindfulness is focusing on what is happening in the moment• Mindful listeners focus on the people with whom they are interacting.• We demonstrate with verbal and non-verbal signals that we are paying attention and interested in what others say• Equally important in your personal and professional lives• It increases our understanding of the other’s thoughts and feelings
  • 5. Physically receiving communication• Do not take this for granted• Avoid noisy environments and distractors, like TV, Radio, competing visual cues• Avoid being tired or stressed• When communicating with people with any communication disorder, make sure you use all adequate means to interact with them, like facing the person and verifying that you are coming across clearly.
  • 6. Selecting and organizing communication• We selectively attend to some aspects of communication and disregard others – Physiological influences – Expectations – Cognitive structures – Social roles – Membership in cultures and social communities• Control thoughts and concerns that can interfere with your listening
  • 7. Interpreting communication• Depends on your ability to understand others on their terms• Recognize others’ viewpoints• To respect another person’s perspective is a special gift
  • 8. Responding• Express interest• ask questions• voice your own ideas• communicate attentiveness• Give signs that you are interested and engaged through non-verbal and verbal cues
  • 9. Remembering• We forget a lot of what we hear• We remember about 35% of our interpretations of a message• Make sure you hang on to the most important third• Focus your attention in what is more relevant to you
  • 10. Obstacles• SITUATIONAL – Message overload (sheer amount of comm) – Message complexity (too detailed, intricate reasoning, complicated) – Environmental distractions (• INTERNAL – Preoccupation (lack of focus) – Prejudgment (to judge before listening) – Lack of effort (in listening mindfully) – Not recognizing diverse listening styles – Pseudolistening (pretending to listen) – Monopolizing (focusing comm on ourselves: conversational rerouting and interrupting) – Selective listening (in parts that we dislike or find boring) – Defensive listening (perceiving criticism or hostility when not intended) – Ambushing (gathering ammunition to use in attack) – Literal listening (ignoring the relationship level of meaning)

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