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As part of WeLearn initiative, Welingkars has posted a series of information-packed powerpoint presentations for your knowledge enhancement. Here is one such select excerpt of a presentation. It relates to telephone etiquette.
When you speak to a person over the phone that person does not have the opportunity to see the size of your office or your office furnishings. He has to make an impression based on your voice and the way you speak. Therefore it is important to manage your telephonic conversations nicely so that you are able to create a positive impression on the listener.
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