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Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
Overview of Electronic Commerce
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Overview of Electronic Commerce

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With the internet and technology boom, E-Commerce has grown in to a fully fledged industry, which is day by day explored in to newer avenues, above is an overview of the E-Commerce industry in general …

With the internet and technology boom, E-Commerce has grown in to a fully fledged industry, which is day by day explored in to newer avenues, above is an overview of the E-Commerce industry in general and this topic will further explain the industry in detail.

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  • 1. Welingkar’s Distance Learning Division Overview of Electronic Commerce We Learn – A Continuous Learning Forum
  • 2. Overview of Electronic Commerce
  • 3. INTRODUCTION - 1 E-Commerce includes  Buying & Selling of goods and services on the Internet  B2B & B2C transactions  Substantial cost savings
  • 4. Introduction - 2 Demands of E-commerce  Keeping pace with the changing technology  Knowledge of web languages  Knowledge of search engines, web servers, communications and networking
  • 5. Main Activities of E- Commerce - 1 • Buying & selling of Products • Shipping of products • Producing financial statements
  • 6. Main Activities of E-Commerce - 2 Role of Humans  Personalised customer service  Sales  Corporate development  New product Research
  • 7. Definition of Electronic Commerce E – commerce is:  A strategy  A technology  A system  A separate business  A sales approach  A mystery
  • 8. Broad Goals of Electronic Commerce  Reduced costs  Lower product cycle time  Faster customer response  Improved service quality
  • 9. Electronic Commerce Technical Components  Client or PC work station  Transaction server  Database server  Database transaction  Router and  Internet communication line
  • 10. Functions of Electronic Commerce  Communication  Process management  Service management  Transaction management
  • 11. Prospects of Electronic Commerce • People buying online is likely to double year by year. • Areas expected to grow include financial services, entertainment, travel and groceries. • In the next few years e –commerce is likely to transform the world and the world of marketing in particular.
  • 12. Significance of Electronic Commerce • Web-TV and digital television • Telecommunication • Phones, Fax, copiers PCs & Printers & E-mail • Integrated machines
  • 13. Advantages of Electronic Commerce • Distance • Time • Low cost • Flexibility • Greater access to market • Error reduction • Wider choice • No wastage of time
  • 14. Disadvantages of Electronic Commerce - 1 • Inability to touch the products • Discourages socialisation • Customer dissatisfaction as most businessmen do not know how to run e –business • Hackers • Inability to reach out to women & elderly persons
  • 15. Disadvantages of Electronic Commerce -2 • Internet access limited • Limited use of credit cards • Difficulty in conforming to EDI standards • Virus attacks
  • 16. Pre-requisites of Electronic Commerce • Website • A shopping cart program • On-line payment system
  • 17. Lessons of Electronic Commerce Evolution • On-line customers do not go back to the old ways • 24 hrs/day • Shopping from home • Technology facilitates change
  • 18. Meaning of Electronic Commerce • Product catalogs on the Internet • Inventory databases • Online point-of-sale and Transaction processing • Web retailing & wholesaling • EDI • Electronic Funds Transfer • Electronic banking • Interactive Marketing • Supply Chain Management
  • 19. Meaning of Electronic Commerce • Electronic Mail • Voice Mail • Discussion Forums • Data conferencing • Video conferencing • Electronic Meeting Systems
  • 20. Scope of Electronic Commerce Linking With Suppliers Enterprise Management Global E – commerce Infrastructure Linking With Distributors & Retailers Interface With Consumers
  • 21. Communications and Collaborations Virtual teams collaboration Global communications Internal External Business
  • 22. Electronic Commerce Systems • Online Point of Sale (POS) transaction processing • Web retailing and wholesaling • EDI • EFT • Electronic Banking • Interactive Marketing • SCM
  • 23. Technologies Used • EDI • Bar codes • E- mails • Internet • www • Product data exchange • Electronic forms
  • 24. Electronic Commerce Analysis Stages i. The webmaster signs up at a storefront analysis site. ii. The analysis service launches an agent who logs on to the webmaster’s e-commerce site. iii. The agent tests the complete shopping experience. iv. The agent sends result to the webmaster.
  • 25. Electronic Commerce Technical Architecture organisations are satisfied with e-commerce because, it is: i. Cheap, easy and lucrative. ii. Everyone (companies, customers, suppliers) are doing it iii. Brand building is easy
  • 26. Two Faces of Electronic Commerce • Sell side • Buy-side – E- procurement Facets • Both sell-side and buy- side solutions • Internet-based trading exchanges
  • 27. Sell Side • Functions available for Dealers  Spare parts order  Order tracing  Warranty look-ups  Field service • Real-time information for customers  Part availability  Price and  Status of their orders
  • 28. Buyside E- procurement Applications • People soft • Commerce-one • Mountain view • Pleasanton • Newton square • Ariba • Walnut creek • Oracle • SAP
  • 29. Foundation of Commerce Essentials • Collecting money from consumers • Collecting money from business partners • Improving the productivity of current processes • Developing & supporting new automated processes • Changing how you deal with existing customers and • Changing how you deal with new customers
  • 30. Electronic Commerce Applications -1 • Retail stores e.g. book stores, music stores etc. • Auction sites • Cooperating businesses • Banking services • Online payment through credit cards or e-cash • Filing tax returns
  • 31. Electronic Commerce Applications - 2 • Publishing • Education • Training of employees etc.
  • 32. The Net looks for the following companies i. To a cable company ii. To a software company iii. To a big media conglomerate iv. To an entrepreneur
  • 33. Electronic Commerce and Electronic Business • C2C (customer to customer) • C2G (customer to Government) • G2G (Government to Government) • B2G (Business to Government) • B2P (Business to Peer) • P2P (Peer to Peer) • B2A (Business to Administration) • C2A (Customer to Administration)
  • 34. Foundation of Electronic Commerce • Collecting money from customers • Collecting money from business partners • Improving productivity of current processes • Developing & supporting new automated processes • Changing how you deal with existing customers • Changing how you deal with new customers
  • 35. Electronic Commerce Development • How many visitors you would like to have at your site? • What messages you want them to get? • Have you decided to build a community? • Is the site a transaction site? • Are there customer support requirements?
  • 36. Electronic Commerce goals V/S Business goals • E- commerce • Create customer support database • Build security facility • Develop ‘vertical interest’ • Business • Online customer support function • Sell products online • Create community of interested prospects
  • 37. Electronic Commerce V/S Traditional Commerce • E – commerce involves • Information technology • Telecommunications technology • Business processes
  • 38. Major segments of Electronic Commerce • Inter- organisational (B2B) • Intra – organisational (within business) • Retail

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