Your SlideShare is downloading. ×
0
Overview of Electronic Commerce
INTRODUCTION - 1    E-Commerce includes      Buying & Selling of goods      and services on the      Internet      B2B & B...
Introduction - 2    Demands of E-commerce     Keeping pace with the     changing technology     Knowledge of web     langu...
Main Activities of E- Commerce - 1                 Buying & selling of                 Products                 Shipping o...
Main Activities of E-Commerce - 2               Role of Humans                Personalised                customer service...
Definition of Electronic CommerceE – commerce is:  A strategy  A technology  A system  A separate business  A sales approa...
Broad Goals of Electronic          CommerceReduced costsLower product cycle timeFaster customer responseImproved service q...
Electronic Commerce Technical          ComponentsClient or PC work stationTransaction serverDatabase serverDatabase transa...
Functions of Electronic CommerceCommunicationProcess managementService managementTransaction management
Prospects of Electronic CommercePeople buying online is likely to doubleyear by year.Areas expected to grow include financ...
Significance of Electronic        Commerce              Web-TV and digital              television              Telecommun...
Advantages of Electronic          CommerceDistanceTimeLow costFlexibilityGreater access to marketError reductionWider choi...
Disadvantages of Electronic        Commerce - 1Inability to touch the productsDiscourages socialisationCustomer dissatisfa...
Disadvantages of Electronic         Commerce -2Internet access limitedLimited use of creditcardsDifficulty in conforming t...
Pre-requisites of Electronic       Commerce               Website               A shopping cart               program     ...
Lessons of Electronic Commerce           Evolution                On-line customers                do not go back to      ...
Meaning of Electronic CommerceProduct catalogs on the InternetInventory databasesOnline point-of-sale and Transaction proc...
Meaning of Electronic CommerceElectronic MailVoice MailDiscussion ForumsData conferencingVideo conferencingElectronic Meet...
Scope of Electronic Commerce    Linking                         Linking     With                             With   Suppli...
Communications and       Collaborations                 Virtual teamsGlobalcommunications                   collaboration ...
Electronic Commerce SystemsOnline Point of Sale (POS) transactionprocessingWeb retailing and wholesalingEDIEFTElectronic B...
Technologies UsedEDIBar codesE- mailsInternetwwwProduct data exchangeElectronic forms
Electronic Commerce AnalysisStagesi.   The webmaster signs up at a storefront     analysis site.ii. The analysis service l...
Electronic Commerce Technical                Architecture     organisations are satisfied with e-       commerce because, ...
Two Faces of Electronic     Commerce           Sell side           Buy-side – E-           procurement         Facets     ...
Sell SideFunctions available for   Real-time information forDealers                   customersSpare parts order         P...
Buyside E- procurementApplications  People soft     Ariba  Commerce-one    Walnut creek  Mountain view   Oracle  Pleasanto...
Foundation of Commerce           EssentialsCollecting money from consumersCollecting money from business partnersImproving...
Electronic Commerce Applications              -1Retail stores e.g. book stores, musicstores etc.Auction sitesCooperating b...
Electronic Commerce Applications              -2PublishingEducationTraining of employees etc.
The Net looks for the following companiesi. To a cable companyii. To a software companyiii. To a big media conglomerateiv....
Electronic Commerce and     Electronic BusinessC2C   (customer to customer)C2G   (customer to Government)G2G   (Government...
Foundation of Electronic          CommerceCollecting money from customersCollecting money from business partnersImproving ...
Electronic Commerce Development How many visitors you would like to have at your site? What messages you want them to get?...
Electronic Commerce goals                            V/S                     Business goals  E- commerce                  ...
Electronic Commerce                  V/S         Traditional Commerce E – commerce involves• Information technology• Telec...
Major segments of Electronic          CommerceInter- organisational (B2B)Intra – organisational (within business)Retail
“Like” us on Facebook:    p //                 /http://www.facebook.com/welearnindia “Follow” us on Twitter:http://twitter...
Upcoming SlideShare
Loading in...5
×

Overview of E-commerce

605

Published on

Doing business through the e-commerce channel is quite demanding. The one who does business through the e-commerce route needs to have an intensive knowledge of various web languages coupled with knowledge of web servers communications and networking. E-commerce has tremendous utilities: it can be used for buying and selling of products and producing financial documents. The broad goals of e-commerce include reduced costs, lower cycle time, faster customer response and improved service quality-commerce has promising prospects in India. That’s because people buying online is expected to double year on year. Financial services, entertainment, travel and groceries are the areas where e-commerce will see the maximum leverage. However, it is pertinent to note that e-commerce also has certain drawbacks. Customers cannot touch the products that they plan to buy. Businessmen in India do not know how to run e-commerce business leading to immense client dissatisfaction. E-commerce is an ineffective medium when it comes to reaching out to women and elderly citizens. To set up e-commerce entrepreneurs need three primary things: website, a shopping cart and an on-line payment system. Some of the examples of e-commerce include product catalogs on the internet, inventory databases, interactive marketing, supply chain management among others. Some of the common methods of conducting e-commerce business include electronic mail, voice mail, discussion forums, data conferencing and electronic meeting system. Major segments of e-commerce include Inter-organizational (B2B), intra-organizational (Within retail) and Retail.

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
605
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
38
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "Overview of E-commerce "

  1. 1. Overview of Electronic Commerce
  2. 2. INTRODUCTION - 1 E-Commerce includes Buying & Selling of goods and services on the Internet B2B & B2C transactions Substantial cost savings
  3. 3. Introduction - 2 Demands of E-commerce Keeping pace with the changing technology Knowledge of web languages Knowledge of search engines, web servers, communications and networking
  4. 4. Main Activities of E- Commerce - 1 Buying & selling of Products Shipping of products Producing financial statements
  5. 5. Main Activities of E-Commerce - 2 Role of Humans Personalised customer service Sales Corporate development New product Research
  6. 6. Definition of Electronic CommerceE – commerce is: A strategy A technology A system A separate business A sales approach A mystery
  7. 7. Broad Goals of Electronic CommerceReduced costsLower product cycle timeFaster customer responseImproved service quality
  8. 8. Electronic Commerce Technical ComponentsClient or PC work stationTransaction serverDatabase serverDatabase transactionRouter andInternet communication line
  9. 9. Functions of Electronic CommerceCommunicationProcess managementService managementTransaction management
  10. 10. Prospects of Electronic CommercePeople buying online is likely to doubleyear by year.Areas expected to grow include financialservices, entertainment, travel andgroceries.In the next few years e –commerce islikely to transform the world and the worldof marketing in particular.
  11. 11. Significance of Electronic Commerce Web-TV and digital television Telecommunication Phones, Fax, copiers PCs & Printers & E-mail Integrated machines
  12. 12. Advantages of Electronic CommerceDistanceTimeLow costFlexibilityGreater access to marketError reductionWider choiceNo wastage of time
  13. 13. Disadvantages of Electronic Commerce - 1Inability to touch the productsDiscourages socialisationCustomer dissatisfaction as mostbusinessmen do not know how to run e –businessHackersInability to reach out to women & elderlypersons
  14. 14. Disadvantages of Electronic Commerce -2Internet access limitedLimited use of creditcardsDifficulty in conforming toEDI standardsVirus attacks
  15. 15. Pre-requisites of Electronic Commerce Website A shopping cart program On-line payment system
  16. 16. Lessons of Electronic Commerce Evolution On-line customers do not go back to the old ways 24 hrs/day Shopping from home Technology facilitates change
  17. 17. Meaning of Electronic CommerceProduct catalogs on the InternetInventory databasesOnline point-of-sale and Transaction processingWeb retailing & wholesalingEDIElectronic Funds TransferElectronic bankingInteractive MarketingSupply Chain Management
  18. 18. Meaning of Electronic CommerceElectronic MailVoice MailDiscussion ForumsData conferencingVideo conferencingElectronic Meeting Systems
  19. 19. Scope of Electronic Commerce Linking Linking With With Suppliers Distributors & Retailers Enterprise Management Global Interface E – commerce With Infrastructure Consumers
  20. 20. Communications and Collaborations Virtual teamsGlobalcommunications collaboration Internal External Business
  21. 21. Electronic Commerce SystemsOnline Point of Sale (POS) transactionprocessingWeb retailing and wholesalingEDIEFTElectronic BankingInteractive MarketingSCM
  22. 22. Technologies UsedEDIBar codesE- mailsInternetwwwProduct data exchangeElectronic forms
  23. 23. Electronic Commerce AnalysisStagesi. The webmaster signs up at a storefront analysis site.ii. The analysis service launches an agent who logs on to the webmaster’s e-commerce site.iii. The agent tests the complete shopping experience.iv. The agent sends result to the webmaster.
  24. 24. Electronic Commerce Technical Architecture organisations are satisfied with e- commerce because, it is:i. Cheap, easy and lucrative.ii. Everyone (companies, customers, suppliers) are doing itiii. Brand building is easy
  25. 25. Two Faces of Electronic Commerce Sell side Buy-side – E- procurement Facets Both sell-side and buy-side solutions Internet-based trading exchanges
  26. 26. Sell SideFunctions available for Real-time information forDealers customersSpare parts order Part availabilityOrder tracing Price andWarranty look-ups Status of their ordersField service
  27. 27. Buyside E- procurementApplications People soft Ariba Commerce-one Walnut creek Mountain view Oracle Pleasanton SAP Newton square
  28. 28. Foundation of Commerce EssentialsCollecting money from consumersCollecting money from business partnersImproving the productivity of current processesDeveloping & supporting new automatedprocessesChanging how you deal with existing customersandChanging how you deal with new customers
  29. 29. Electronic Commerce Applications -1Retail stores e.g. book stores, musicstores etc.Auction sitesCooperating businessesBanking servicesOnline payment through credit cards or e-cashFiling tax returns
  30. 30. Electronic Commerce Applications -2PublishingEducationTraining of employees etc.
  31. 31. The Net looks for the following companiesi. To a cable companyii. To a software companyiii. To a big media conglomerateiv. To an entrepreneur
  32. 32. Electronic Commerce and Electronic BusinessC2C (customer to customer)C2G (customer to Government)G2G (Government to Government)B2G (Business to Government)B2P (Business to Peer)P2P (Peer to Peer)B2A (Business to Administration)C2A (Customer to Administration)
  33. 33. Foundation of Electronic CommerceCollecting money from customersCollecting money from business partnersImproving productivity of current processesDeveloping & supporting new automatedprocessesChanging how you deal with existing customersChanging how you deal with new customers
  34. 34. Electronic Commerce Development How many visitors you would like to have at your site? What messages you want them to get? Have you decided to build a community? Is the site a transaction site? Are there customer support requirements?
  35. 35. Electronic Commerce goals V/S Business goals E- commerce Business• Create customer • Online customer support database support function• Build security facility • Sell products online• Develop ‘vertical • Create community of interest’ interested prospects
  36. 36. Electronic Commerce V/S Traditional Commerce E – commerce involves• Information technology• Telecommunications technology• Business processes
  37. 37. Major segments of Electronic CommerceInter- organisational (B2B)Intra – organisational (within business)Retail
  38. 38. “Like” us on Facebook:  p // /http://www.facebook.com/welearnindia “Follow” us on Twitter:http://twitter.com/WeLearnIndiahttp://twitter com/WeLearnIndiaWatch informative videos on Youtube: http://www.youtube.com/WelingkarDLP
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×