Training in Corporate India

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Training in Corporate India is on its way to success. Know more about Training in India in this presentation on Effective HR. Training and development in different sectors like retail-FMCG, Auto-mobile, Telecom and other sectors are discussed. This presentation is an initiative by Welingkar’s Distance Learning Division.

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Training in Corporate India

  1. 1. Welingkar’s Distance Learning Division Effective HR CHAPTER-13 Training in Corporate India We Learn – A Continuous Learning Forum
  2. 2. Objectives • After completing this chapter, you should be able to: – Know more about Training in India
  3. 3. Introduction • After their run-a-way success in the booming BPO market in India, Indian training companies are now conquering new territories. • The most sought after skills today include leadership development, management development, basic selling and customer handling skills. • Going forward, the demand for trainers will grow.
  4. 4. Training and development in retail FMCG sector • Some of the training programs that are given in the Retail/FMCG sector are: – Sales Training – On-the-Job Training – Seminars/Workshops – Customer Relationship Management – Online Course – Group Study – Computer-Based Training – Self-Directed Training
  5. 5. Training and development in Automobile sector • Areas Covered in Training Program – architectural Drafting Design & CAD Tech – Automotive Tech – Computer Network Engineering – ASE Master Certified Auto Training – Auto body Tech – Commercial Driver’s license – – – – – – – – Automotive Technician HVAC/Refrigeration Marine Technology Motorcycle Mechanic Motorcycle Technician Motorcycle Technology Certified Auto Tech Certified Truck & Diesel Tech – Master Auto & Diesel Tech – Car Mechanic Courses
  6. 6. Training and development in Automobile sector • Some of the preferred methods of training in the automobile sector are: – – – – Workshop Seminar E-learning Training Instructor led class Computer Based Training (CBT)
  7. 7. Training and development in Telecom sector • Preferred Training methods: – – – – – On-the-job training Brainstorming sessions Distant learning Workshop Short-term interactive sessions – Seminar – Online eLearning – CBT training program – Computer Lab Work – Group study – Instructor lead class room training
  8. 8. Training in Banking and Insurance sector • Some of the areas covered in the training program are: – – – – – – – Risk Management Process Training Product Training Credit Management Treasury Management Forex Management Interest rates and self sufficiency – – – – – – – – Liquidity management Investment Banking Insurance Broking Stock Broking Portfolio Advisory Soft-skills development Finance for MFIs Marketing financial services
  9. 9. Training in Banking and Insurance sector • Some of the preferred training and development methods used in this field are: – – – – – Game-based learning Coaching On-the-job (OTJ) Training Seminars/Workshops Simulation Workshops – Computer-based training (CBT)
  10. 10. Training and development in KPO sector • The Training Program on the basis of Hierarchy Level is Hierarchy Level Training Program Entry Level 1. Project specific training 2. Soft skills training 3. Behavioral issues training Supervisory 1. Subject specific training 2. Needs based functional tarring Managerial 1. Project Management 2. Research & Development 3. Quality control
  11. 11. Training and development in KPO sector • Some of the preferred training methods in KPO sector are: – – – – – – – – – Computer Based Training Methods E-learning CD-ROM-based Lectures Discussions Media access Web Video Audio
  12. 12. Training and development in Pharmaceutical sector • The Training Areas are – – – – – – Brand Protection Communication Control • Drug Verification Supply Chain Visibility Recall Management Shrinkage Reductions Some of the preferred training methods are: – – – – Web based training Class room training Workshops On-the-job training
  13. 13. Training and development in Hospitality sector • Some of the essentials: – – – – Good infrastructure Trained trainer Quality of content Certification of training course – Effective training evaluation • Training and development programs are available for the following areas: – Food production – Food and beverage service – Front office – Housekeeping
  14. 14. Training and develop1ent in IT/Software Development industry – System Developing • The specific areas Programming where training is given – Networking in IT/Software Development sector: – Application Programming – Computer Manufacturing – EDP/ E- Commerce – Designing – Maintenance Service – Operating jobs, Computer operators, Data Entry – Research and Development in Peripheral Integration – Product Quality Control and Reliability Testing – Enterprise Resource Planning (ERP) – Database Warehousing and Management
  15. 15. Training and develop1ent in IT/Software Development industry • Some of the training methods of training are: – – – – – – – – – – Computer Based Training Internet Based Learning Lectures Labs On-the-job (OtT) Training Distant Learning E-Books Mentoring Coaching Job Rotation
  16. 16. Training and development in BPO industry • The various reasons behind the increasing training need in the BPO industry are: – BPO industry is expected to generate 6 million jobs by 2015, which is why training need has increased more than ever before. – High attrition rate in this sector reason being unsatisfied employee, monotonous work, neglected talent, inadequate know-how, etc. – Coming up of high profile BPOs.
  17. 17. Training and development in BPO industry • The specific areas where training is given in BPO sector are: – – – – – – – – Customer Care Technical Support Payroll Maintenance Publishing Sales and Telemarketing Finance and Accounting Human Resources Intellectual Property – – – – – – – Research and Documentation Administrative Support Security Supply Chain Management (SCM) Customer Relationship Management (CRM) Legal Services Medical Transcription Research and Analysis
  18. 18. Training and development in BPO industry • Training Courses in BPO Sector: – – – – – – – – – Call Centre Management Advanced Interpersonal Communication Business Communication Accent neutralization Customer Relationship Management E-mail Etiquette Selling over the Phone Telephone Etiquette Cross-cultural Training
  19. 19. Training and development in BPO industry • Some of the preferred training and development methods in BPO Industry are: – Computer Based Training Methods – E-learning – CD-ROM-based – Lectures – – – – – – Discussions Media access Web Video Audio Web-based training sessions – Intranet-based training courseware

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