Body Language - Business Etiquette
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Body language is a non-verbal communication wherein you convey a certain message through your gestures and movements. Your bodily actions can be misread hence it is important to have the correct ...

Body language is a non-verbal communication wherein you convey a certain message through your gestures and movements. Your bodily actions can be misread hence it is important to have the correct posture while communicating.
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    Body Language - Business Etiquette Body Language - Business Etiquette Presentation Transcript

    • Welingkar’s Distance Learning Division CHAPTER-05 BODY LANGUAGE We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division BODY LANGUAGE Body language is non verbal communication conveyed by expressions, movements, gestures and body positioning It can convey thoughts and views as powerfully as a shout It can reveal our feelings about others and the surroundings Your body language can be misread if your posture is wrong. Therefore its important to be conscious of posture. We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Do not let your hands/legs fidget as that indicates nervousness or fear. Face most telling part of body. Ensure that your expressions are in sync with what you are saying When you are confident, you will walk into a room with head held high and a smile on your face. You will look into the eyes of the other person If you are nervous, you may fidget and shuffle. This occurs when you are not being honest also. We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Body language is not limited to walking in or out of a room with measured steps. It conveys views and thoughts It can suggest openness, friendliness or hostility. It can reflect nervousness, lack of confidence or absolute command of the situation We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division If the others know that you are nervous then you are at disadvantage Always breathe deep, convince yourself that you are the best Do not slouch. While seated, be erect with your shoulders thrown back Look at people in the eyes and smile Even if you feel like cracking your knuckles you shouldn’t. this would exude confidence and dependibility We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division POSTURE Posture is the way you hold yourself up. It conveys the way you feel It affects the first impression that people have of you. You slouch when you are tired, lazy or not confident The “centre has been identified as the most important parts of a good posture We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division The centre is the intersection created at the mid-chest front to back When a person is standing straight the centre is open to everyone, communicating confidence and transparency When one slouches, it indicates a lack of confidence, enthusiasm or interest That is why it is important to stand up straight with chest thrown back and with stomach in We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division A GOOD POSTURE The stance would be erect with hands side by side Legs should be straight but not rigid Shoulders should be rolled back Breathing should be even Weight would be just forward of centre Head would be held high We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division POSTURE Your posture conveys a tremendous message We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division HOW TO READ A POSTURE If you stand tall with back straight – self confidence If you stand with a curved back and lower gaze – a feeling of inferiority If you lean towards someone during a conversation – interest in the conversation or the person If you lean away from the person in a conversation – disinterest or un-involvement We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Relaxed posture-favorable attitude and status When both the hands are folded across chest-protecting yourself from an unfavorable situation If you are face to face with another with your arms folded across the chest – disagreement If you cross legs and arms in a conversation – withdrawn from the conversation. Indicates displeasure from partner If you stand with legs and arms closed – defensive We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Legs are un crossed and feet are placed together – neutral If your shoulders are pushed back with arms on hips and face the person directly – authoritarian If you are standing with hands behind your back and slightly off centre from the speaker – submissive If your arms and legs are uncrossed – open If you are leading to one side – agreement If your arms and legs are crossed - disagreement We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division  To get across as confident and approachable you should appear relaxed and confident without being sloppy or stiff  This picture shows that the person is transparent  He has his arms open and chest exposed suggesting that he has nothing to hide  He is defenseless We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division These pictures show the difference what mind has to say through body language Relaxed – when a person has his hands by his side and the weight Is evenly distributed Uncomfortable – He has his arms Protecting his chest an is defensive. We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division These pictures are self-demonstrative We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division  A confident person appears fully in control. He has his hands in his pockets, exposing his chest with head held high and his legs are relaxed  An insecure person has tied himself in knots. His hands protect his chest, his legs are knotted and he has a worried look We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division MOVEMENTS & STANCES An assertive person takes long, slow strides. A meek person either scurries or plods. While sitting, one should sit squarely and neatly. One must not slouch or sprawl The back should be parallel to the back of the chair. The arm should be on the lap and not folded against the chest. The legs should be folded or crossed We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Doing any of the following will show lack of confidence or anxiousness: - Fiddling with objects - Touching hair - Constantly touching or rubbing your face - Crossing or uncrossing legs - Rubbing hands together - Shifting from one side to side We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Lack of interest and boredom is assumed if: - Foot and fingers are tapping - Resting your head on your hand - Crossing and uncrossing legs - Folding and unfolding arms - Shrugging We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division It is important that….  Movements and gestures do not annoy others  An overt display of friendliness by draping hands over another may not be taken positively This may be reflected in the voice or the position of the offended person We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Face and eye contact  The face is the most telling part of the body and the eye is the mirror of the soul  Normal eye contact as opposed to false fixed stare put people at their ease  So does a warm and genuine smile  Facial expression should be relaxed. The tense of muscles reveals tension, anxiety and stress  Eye contact is necessary to build trust, to encourage honesty We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Eye contact There are three contacts that you can make  Professional gaze: You look at the eyes at a point in the middle of the forehead. You do this when you walk into a group or a room for the first time. This helps when you are making a presentation  Social gaze: You look at the eyes and around the face taking in the nose and the mouth. This effective when you communicate on a one to one basis  Personal gaze: After looking at the person your gaze falls to below the chin which make the person comfortable. This is for personal relationship and not for business. In the west people usually place their hands below the chin and move it upwards to the side giving a clear message that the gaze should not fall below the chin. We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Messages that actions send The action The message  Eyes Blinking Nervous  Eye contact Fixed stare I am trying to intimidate you  Smile Doesn’t show in the eyes I will not let you get away  Face Smile after every sentence I do not believe what I am Contraction on forehead talking Twitches I am unsure of myself Screwed up eyes I am worried Tensed lips I do not understand Frequent blinking/chewing I am confident lips/biting I am stressed I am nervous Scared We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Keep in Mind  It is not polite to stare  If there is a problem or a person is handicapped its ok to look but don’t stare out of curiosity.  Looking at a person at length indicates that the person looking wants to establish rapport with that person  The face communicates 6 emotions i.e., happiness, sadness, anger, disgust, surprise and fear  Business gaze is at eye level. Maintain an eye to eye contact. We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Gestures  Gestures communicate thoughts, feelings and ideas. They illustrate or reinforce what we are saying  Gestures can also get the action or reaction that you want from those you are saying something to  Gestures involve various parts of the body including the head, arms, hands, face, parts of the face and legs.  It can be with an interaction of two or three body parts  Gestures are culture defined We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Gestures can either be: Warm gestures  Learning towards people when speaking  Facing people directly  Smiling  Touching Cold gestures  Placing hands on hips  Slumping  Avoiding eye contact  Not smiling  Frowning We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Actions that interpret anxiousness  Fiddling with objects  Touching hair  Constantly touching or rubbing your face  Crossing or uncrossing legs  Rubbing hands together  Shifting from side to side  Drumming fingers  Looking at the watch  Licking lips  Scratching arms  Tugging ears We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division What gestures interpret  Plams up – openness or acceptance of an idea  Palms down – immediate authority  Upturned fist – reinforce point  Fist with index finger pointed – commands submission from person finger points to  Rubbing hands together – excitement  Fiddling with loose change – concern for money  Clenched hands – hostility  Gestures with thumb extended – superiority and authority We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division What gestures interpret…  Covering mouth with hand – lying or lack of confidence  Nose touching – lying or lack of confidence  Chin-touching – making a decision  Rubbing back of neck – lying  Hands and fingers entwined – deep in thought  Tilting head – interested in what is being said  Tilting head downward – disagreement  Holding both hands behind head – confidence, control and superiority  Thumbs in belt – evaluating person We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division Points to remember  Stand or sit erect  While standing throw your shoulders high and hold your head up  Keep your chin up  Always make eye contact  Smile We Learn – A Continuous Learning Forum
    • Welingkar’s Distance Learning Division  Never walk in a hurried manner. A confident person walks with measured steps  Do not be in very close physical contact  Do not appear restless  Be relaxed or give the impression of being relaxed  Keep your hands off your face and hair  Do not fidget We Learn – A Continuous Learning Forum