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Webster City Labor Characteristics Report: Call Centers

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This is a Labor Characteristics Report for Webster City, IA that shows we have more than 19,000 workers in our laborshed with transferable skills and experience relating in Call Centers. 7.4% of …

This is a Labor Characteristics Report for Webster City, IA that shows we have more than 19,000 workers in our laborshed with transferable skills and experience relating in Call Centers. 7.4% of those are unemployed and 100% would accept employment.


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  • 1. Labor Characteristics Call Centers Webster City, Iowa Laborshed Concentration of those with transferable Estimated Potential Available Labor experience/skills by place of residence Per Occupational Category: KOSSUTH HANCOCK CERRO GORDO FLOYD Business Operations: 10 Mile Interval Between Rings £ Legend Managers - 1,668 ¤69 £ ¤ 65 Supervisors - 1,669 HUMBOLDT _ ^ Webster City Business Operations Specialists - 1,041 POCAHONTAS Humboldt Clarion Claims Adjusters - 216 WRIGHT FRANKLIN Interstates BUTLER £ ¤169 Eagle Grove 4-Lane Highways Clerks - 1,905 Customer Service Reps - 846 US Highways Human Resources Specialists - 212 State Highways Logisticians - 218 Fort Dodge Webster City Alden Iowa Falls Iowa County Management Analysts - 412 £ _ ^ § ¦ ¨ 35 Office & Administrative Support WEBSTER ¤ 20 Workers, All Other - 851 CALHOUN Otho Lehigh HAMILTON HARDIN GRUNDY Secretaries - 3,770 Training & Development Jewell Specialists - 220 Stratford Computer Occupations: Computer Operators - 210 Story City Computer Programmers - 410 Computer Software Engineers - 414 Area Shown Boone Laborshed Concentration Computer Specialists, All Other - 219 Computer Support Specialists - 628CARROLL GREENE £ ¤30 BOONE STORY Ames by Place of Residence (per ZIP Code) MARSHALL Computer Systems Analysts - 214 Ames Low Moderate Database Administrators - 217 Network & Computer Systems High Administrators - 215 £ ¤ GUTHRIE DALLAS POLK JASPER 330 Sales:Workers who have transferable experience/skills in the Laborshed area are currently commuting an Supervisors - 1,257average of 8 miles one way for work. Those who are willing to change/accept employment are Salespersons - 844willing to commute an average of 22 miles one way for the right employment opportunity. Sales Agents - 841 Sales Reps - 416Employment Status: Current Benefits: Sales & Related Workers, All74.5% Employed  Health/medical insurance - 91.2% Other - 845 27.7% of the employed are willing to change  Pension/retirement/401K - 54.4% An estimated total of 19,758 people employment  Dental coverage - 44.1% in the Laborshed area 7.4% Unemployed  Paid vacation - 41.2% 100% of the unemployed are willing to  Paid sick leave - 25.0% accept employment  Vision coverage - 20.6%11.7% Voluntarily Not Employed, Not Retired  Life insurance - 17.6% 6.4% Retired  Paid holidays - 13.2%Education Levels:  Disability insurance - 7.4% 87.2% Education beyond high school Desired Benefits: 4.3% Vocational training (by percent of interest) 5.3% Trade certified  Health/medical insurance - 77.3% 13.8% Associate degree  Pension/retirement/401K - 50.0% 29.8% Undergraduate degree  Paid holidays - 27.3% 9.6% Postgraduate/professional degree  Paid vacation - 27.3%  Dental coverage - 18.2% Underemployment:Flexibility in the Workplace:  Life insurance - 13.6% Total Underemployment - 7.4%(by percent of interest)  Vision coverage - 13.6%  Low hours - 1.1% Cross-training - 84.6%  Flextime - 9.1%  Mismatch of skills - 4.3% Job teams - 76.9%  Paid sick leave - 9.1%  Low income - 3.2% Job sharing - 65.4% IWD only counts individuals once when Varied shifts (2nd, 3rd, & split) - 26.9% Top Advertising Media: estimating Total Underemployment. Seasonal work - 53.8% (for those seeking employment opportunities) Temporary work - 50.0%  Internet Webster City Economic Development  www.monster.comOther Facts:  www.careerbuilder.com P,O, Box 217 50.0% paid an hourly wage  Local/Regional Newspapers Webster City, IA 50595 80.9% are/were employed full-time  The Des Moines Register Phone: 515-832-9151 10.6% are/were employed part-time  The Messenger - Fort Dodge Email: info@buildwebstercity.com 14.3% hold two or more jobs  IowaWORKS Centers www.buildwebstercity.com Currently working an average of  Networking through friends, family & Information was compiled by Iowa Workforce 41 hrs/week acquaintances Development using 2010 data.
  • 2. O od Ex ag En M cc e ea M e pe e W W try C up Occupation ed n ag r ie at W W ia nc io ag n ag na ed e e lAdministrative Services Managers 11-3011 $ 35.93 $ 22.02 $ 42.88 $ 35.69Advertising Sales Agents 41-3011 $ 17.39 $ 10.21 $ 20.97 $ 15.73Bookkeeping, Accounting, and Auditing Clerks 43-3031 $ 15.06 $ 10.28 $ 17.45 $ 14.01Business Operations Specialists, All Other 13-1199 $ 24.73 $ 12.60 $ 30.79 $ 23.01Claims Adjusters, Examiners, and Investigators 13-1031 $ 25.39 $ 17.47 $ 29.34 $ 22.28Computer Occupations, All Other 15-1199 $ 26.49 $ 13.72 $ 32.87 $ 28.73Computer Operators 43-9011 $ 17.46 $ 12.14 $ 20.13 $ 17.51Computer Programmers 15-1131 $ 27.65 $ 15.46 $ 33.75 $ 27.10Computer Software Engineers, Applications 15-1132 $ 29.64 $ 18.84 $ 35.05 $ 26.57Computer Software Engineers, Systems Software 15-1133 $ 22.38 $ 13.15 $ 26.99 $ 13.89Computer Support Specialists 15-1151 $ 23.52 $ 17.18 $ 26.68 $ 23.05Customer Service Representatives 43-4051 $ 12.34 $ 8.15 $ 14.44 $ 10.64Data Entry Keyers 43-9021 $ 13.68 $ 9.81 $ 15.62 $ 12.10Database Administrators 15-1141 $ 35.43 $ 22.94 $ 41.66 $ 44.32Executive Secretaries and Administrative Assistants 43-6011 $ 19.45 $ 13.42 $ 22.47 $ 18.81File Clerks 43-4071 $ 8.97 $ 7.90 $ 9.50 $ 8.52First-Line Supervisors/Managers of Non-Retail Sales Workers 41-1012 $ 30.10 $ 18.44 $ 35.94 $ 28.29First-Line Supervisors/Managers of Office and Administrative Support Workers 43-1011 $ 23.29 $ 14.26 $ 27.79 $ 21.49First-Line Supervisors/Managers of Retail Sales Workers 41-1011 $ 19.06 $ 10.56 $ 23.30 $ 15.75Human Resources Assistants, Except Payroll and Timekeeping 43-4161 $ 20.14 $ 14.37 $ 23.02 $ 19.67Human resources, labor relations, and training specialists, all other 13-1078 $ 23.99 $ 16.56 $ 27.70 $ 22.51Insurance Sales Agents 41-3021 $ 20.08 $ 13.40 $ 23.42 $ 17.33Interviewers, Except Eligibility and Loan 43-4111 $ 12.84 $ 11.08 $ 13.72 $ 12.82Loan Interviewers and Clerks 43-4131 $ 13.07 $ 9.53 $ 14.84 $ 13.36Logisticians 13-1081 $ 29.91 $ 21.56 $ 34.09 $ 29.84Management Analysts 13-1111 $ 39.01 $ 25.29 $ 45.87 $ 35.16Market Research Analysts 13-1161 $ 23.97 $ 13.44 $ 29.24 $ 19.76Marketing Managers 11-2021 $ 46.52 $ 22.04 $ 58.76 $ 38.72Network and Computer Systems Administrators 15-1142 $ 29.06 $ 20.02 $ 33.59 $ 30.17New Accounts Clerks 43-4141 $ 15.38 $ 13.22 $ 16.48 $ 14.40Office and Administrative Support Workers, All Other 43-9199 $ 12.68 $ 11.04 $ 13.51 $ 11.81Office Clerks, General 43-9061 $ 13.74 $ 9.47 $ 15.87 $ 13.00Parts Salespersons 41-2022 $ 18.92 $ 13.85 $ 21.46 $ 18.69Receptionists and Information Clerks 43-4171 $ 12.04 $ 9.67 $ 13.23 $ 11.76Retail Salespersons 41-2031 $ 11.63 $ 8.16 $ 13.36 $ 9.56Sales and Related Workers, All Other 41-9099 $ 26.19 $ 12.44 $ 33.06 $ 24.93Sales Managers 11-2022 $ 36.92 $ 24.08 $ 43.34 $ 35.51Sales Representatives, Wholesale and Manufacturing, Except Technical and 41-4012 $ 29.38 $ 14.66 $ 36.75 $ 23.84Scientific ProductsSecretaries, Except Legal, Medical, and Executive 43-6014 $ 14.83 $ 9.50 $ 17.51 $ 13.80Telemarketers 41-9041 $ 9.42 $ 7.97 $ 10.15 $ 8.60Training and Development Specialists 13-1151 $ 26.63 $ 20.56 $ 29.67 $ 25.56Word Processors and Typists 43-9022 $ 16.66 $ 13.24 $ 18.37 $ 17.24The 2011 Iowa Wage data for the Webster City Laborshed was produced by the Labor Force & Occupational Analysis Bureau to provide communitieslocal information on wages by occupation. This publication was developed specifically for the Webster City Laborshed area. The source of the wageand employment data is based on the May 2010 OES estimates. Additional occupational wage and employment data can be found athttp://iwin.iwd.state.ia.us/iowa/OlmisZine.