Webloyalty and the Future of Retail – the changing role of locations

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This Webloyalty video covers the changing role of retail locations, and looks at how click-and-collect can now be an essential part of the multichannel customer experience for retailers. Guy Chiswick discusses this with Conlumino’s Neil Saunders.

You can view the full Future of Retail report on the Webloyalty website http://www.webloyalty.co.uk/images/webloyalty_retail_research.pdf and get some insight from Webloyalty on Twitter http://www.twitter.com/webloyaltyuk

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