Providing Better After                  Hours Coverage                  WEBLEY MD AFTER HOURS OVERVIEWSimplifying and Unif...
After Hours Care Challenges for Practices   Medical practices we interviewed expressed the following   concerns about afte...
Webley MD Acts Like a Virtual Medical Receptionist        Provide Better              Improve Office            Increase P...
Key Features of Webley MD After Hours    What happens after your office closes?    Webley MD After Hours is there to:     ...
Popular Uses for Custom Greetings    Greet patients with custom pre-recorded    messages for:         •   After hours (nig...
How Webley MD After Hours Works                                       Physician uploads profile                           ...
Webley MD After Hours Is Right for Your Practice  • Designed for medical practices, easy to use, affordable  • Corporate S...
For additional information and                               pricing, contact:                               Angela Larson...
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Webley MD After Hours medical answering service overview 2011

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A brief introduction to Webley MD After Hours, an automated medical answering service. Covers key features, key benefits, use cases, and how it works.

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  • Webley MD After Hours medical answering service overview 2011

    1. 1. Providing Better After Hours Coverage WEBLEY MD AFTER HOURS OVERVIEWSimplifying and Unifying Communications Through Technology
    2. 2. After Hours Care Challenges for Practices Medical practices we interviewed expressed the following concerns about after hours care: • Patients call looking for free advice to avoid coming to the practice • Calls are uncompensated • Most callers do not require an immediate response • E.g., calling for information, refill request, etc. • Being on call all the time is stressful • Live answering services staffed by medical personnel are expensive and require detailed protocols • Live answering services not staffed by medical personnel aren’t much better than message takers • Messages are faxed & are cumbersome to distributeSimplifying & Unifying Communications Through Technology
    3. 3. Webley MD Acts Like a Virtual Medical Receptionist Provide Better Improve Office Increase Patient Care Efficiency Satisfaction • Faster response to • Less time spent • Provide greater after hours calls dealing with convenience to • Pleasant, answering service patients professional • Control message • Direct callers to right handling of every notification rules department/person phone call • Change physician • No more busy • Custom greetings, on-call status with a signals or greet callers with a phone call unanswered calls familiar voice • Easier to manage & • Improved • On-call physician save messages communication makes triage • Have record of all decisions callsSimplifying & Unifying Communications Through Technology
    4. 4. Key Features of Webley MD After Hours What happens after your office closes? Webley MD After Hours is there to: • Find and follow me feature to ensure you get the message • Notify you of new messages whether you’re at home, office, or on the road - by cell phone, pager, e-mail and more • Call to quickly change physician on-call status • Record your own custom greetings • Lets you hear and save the patient messages, much faster than an answering service • Available any time (nights, weekends, holidays, lunch)Simplifying & Unifying Communications Through Technology
    5. 5. Popular Uses for Custom Greetings Greet patients with custom pre-recorded messages for: • After hours (nights, weekends) • Lunch and breaks • Holiday closures • Weather related closuresSimplifying & Unifying Communications Through Technology
    6. 6. How Webley MD After Hours Works Physician uploads profile to Webley MD. She’s now the on-call physician. If on-call physician doesn’t answer, new Office is closed. Calls are message notifications are forwarded to Webley MD. sent to on-call physician. Calls are transferred to Calls come in. Callers are on-call physician greeted with custom according to custom recorded message. transfer rules.Simplifying & Unifying Communications Through Technology
    7. 7. Webley MD After Hours Is Right for Your Practice • Designed for medical practices, easy to use, affordable • Corporate Stability, Profitability & Dependability –14 Years of Experience – 50,000 + Customers • Dedicated support from your – Proven Track Record own practice • Advanced Call & Message Management Features advisor – Call Screening • 30 day risk free – Call Whisper trial – Notification rules – Callers can tag message as urgent • Hosted, on-demand solution – No hardware to purchase, no software to download – Low cost, no need to worry about upgradesSimplifying & Unifying Communications Through Technology
    8. 8. For additional information and pricing, contact: Angela Larson / National Sales Manager PH/FAX: 866-280-4281 Email: alarson@webley.com www.webley.comSimplifying & Unifying Communications Through Technology

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