How to set up a social media listening station. Short history of social media and multiple strategies and techniques to help you determine what is important to your market, clients and prospects.
Learn how to legally and ethically listen in on some conversations your competitors are having, or more importantly - when they are not responding.
Your customers are talking about you! Learn how to respond to bad reviews.
Clipping is a handy way to collect important slides you want to go back to later.