Enterprise Social Media

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Enterprise Social Media

  1. 1. Enterprise Social Media – The hidden treasure
  2. 2. Rick MansCapgemini@rickmansslideshare.net/rickmansdontmindrick.com
  3. 3. 2010 s Social 2000 s Mobile Revolution 1990 s Cloud 1980 s Desktop Computing Client/Server Cloud 1970 s Mini Computing Computing 1960 s ComputingMainframeComputing Data Business Process Web Mobile SocialManagement Logic Apps Automation Apps Apps Apps Apps Apps
  4. 4. Social tools a disruptive technology?
  5. 5. I see you’re wasting company time,would you like help with that?
  6. 6. Discovering your hidden treasure (calculation based on an organization of 1000 people)
  7. 7. Costs
  8. 8. Fees
  9. 9. Avg. €3 - €15 europer user per month
  10. 10. 1000 x 15 x 12 = €180.000
  11. 11. Administration
  12. 12. 1 FTE per year
  13. 13. €50.000
  14. 14. Implementation
  15. 15. 4 FTE for three months
  16. 16. €50.000
  17. 17. Training
  18. 18. 2 trainers training1000 people for 1 hour
  19. 19. €25.000 (employee time) +€50.000(trainers have to be paid)
  20. 20. Fees: 180.000Adminstration: 50.000Implementation: 50.000Training: 75.000 Total: €355.000
  21. 21. Key Finding: People Invest Their Time Differently Transactional/Process Leader/Executive People Manager Knowledge Worker Execution Worker New Employee Administrative Assistant Contributor NetworkerProfessional Track/SME Mobile Worker/Road Warrior Relationship Management/Decision Making Knowledge Work Collaboration Business Processes
  22. 22. Your Business Case (assuming an employee costs €25 per hour)
  23. 23. Decrease time to solution
  24. 24. 13 incidents per year 500 people affectedFor 1 hour per incident Save 33%
  25. 25. Solve the problem500 x 0.33 x 13 x 25 = €53.625
  26. 26. Reduce duplicate work
  27. 27. 10 projects10 people doing duplicate work 80 hours duplicate work per year per team
  28. 28. Solve the problem10 x 80 x 9 x 25= €180.000
  29. 29. Improved productivity
  30. 30. 20% of the employees are highly engaged Save 1 hour per week in productivity
  31. 31. Solve the problem1000 x 0.20 x 1 x 40 x 25 = €200.000
  32. 32. Improved productivity (2)
  33. 33. 20% of the employees are less highly engagedSave 0.5 hour per week in productivity
  34. 34. Solve the problem1000 x 0.20 x 0.5 x 40 x 25 = €100.000
  35. 35. Onboarding
  36. 36. Every year there is a 5% turnover in employees Onboarding takes 5 days Save 40% in onboarding
  37. 37. Solve the problem1000 x 0.05 x 2 x 8 x 25 = €20.000
  38. 38. Meetings
  39. 39. 80% of the employees have meetings for 20% of their time Reduce 50% of the meetings Free up 30% of their time
  40. 40. Solve the problem1000 x 0.8 x 8 x 0.3 x 25 = €48.000
  41. 41. Telephone
  42. 42. 600 people with anaverage of 4 conversations per day 3 minutes per conversation €0.01 costs per minute
  43. 43. Solve the problem600 x 4 x 3 x 0.01 x 200= €14.400
  44. 44. Travel
  45. 45. 100 peoplehave 4 meetings per month which requires travel 50% of the attendees have to travel Avg cost to travel is €50
  46. 46. Solve the problem100 x 4 x 0.5 x 50 x 12 = €120.000
  47. 47. International travel Solve the problem100 x 4 x 0.5 x 750 x 12 = €1.800.000
  48. 48. Decrease solution time: 53.625Reduce duplicate work: 180.000Improve productivity: 300.000Onboarding: 20.000Meetings: 48.000Telephone: 14.400Travel 120.000 Total: €736.025 Or €2.416.025 including international travel
  49. 49. Year 1 Costs: €355.000 Benefits €736.025Positive return €481.025
  50. 50. Year 2 Costs: €230.000 Benefits €736.025Positive return €506.025
  51. 51. We haven’t even talked about
  52. 52. Finding experts faster
  53. 53. Reducing Office Space
  54. 54. Increase employee retention
  55. 55. Increased innovation
  56. 56. Process optimizations
  57. 57. Eliminating email
  58. 58. Collaborating with your customers
  59. 59. Social as a job will disappear
  60. 60. Typist
  61. 61. Williamina Fleming (May 15, 1857 – May 21, 1911, standing) with her computers in theastronomy department at Harvard in the late 1800s, hired to carry out the mathematicalcalculations required to classify stars.
  62. 62. Social will be in every enterprise in the upcoming 5 years
  63. 63. With or without youThough with a solid and obvious business case
  64. 64. Rick MansCapgemini@rickmansslideshare.net/rickmansdontmindrick.com

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