Welcome to our first Training Session for WNC - Specialist. We appreciate all the hard work and commitment you all do to assist students in there registration needs here at HGTC.
How to access Live Chat http//:www.libanswers.hgtc.edu/loginThe live Chat is designed to help us monitor incoming questions that students and the community may need answered in a professional manner.
Each day you want to come in at least 10 – 15 minutes before your time to clock in, making sure that all computers are on and working. (any computersSign-In sheets are printed and pens are available for students.Students are limited to what documents can be printed in WNC. During Presentation or Orientations WNC is limited to several computer for usage. Once I get the new system set up we will know first hand if we need to re locate WNC due to scheduled events.At the end of the day, make sure all lights are turned off and sign-in sheets are collected, chairs are neatly pushed in desk station.
1. Enhancing Student Information Resources, Technology
Training, and Road to Success
2. What we will cover?
The Student Information Center: WaveNet Central
Website – www.hgtc.edu/wavenetcentral
WaveNet – Student Services Tab Technology Resources Channel
WaveNet Live Chat – (WEBINAR TRAINING REQUIRED)
TRAC System – Training (WEBINAR TRAINING REQUIRED)
Always check the WaveNet Calendar AND the EVENTS calendar on the website to find out the
EVENTS for the day!
Rules and Regulations
Testing Center Registration
Get more acquainted with LiveChat and the system in which it operates, called
LibAnswers. A brief training will be provided today.
A copy of the LibAnswers and LibChat/Live Chat instructions is also stored on the
“WaveNet Central Staff Resources” folder on Dropbox – which we have shared with you
via email (if you have not joined already, check your WaveNet email for an email
Please use that documentation for LibAnswers and LibChat/LiveChat to follow along and
watch the webinar training here designed for SSTC staff and The Student Information
Center: WaveNet Central staff:
Let Brianna Melton know when you have finished watching the webinar and let us know
if you have any questions at all about this system.
Then, login to libanswers.hgtc.edu/login with the provided username and password sent
via email. Answer questions professionally and wait for the student to close out of the
conversation. Re-watch training webinar when needed.
4. Trac system
A Training will be provided to you today.
In addition to the training today, please watch the following training
webinar during your next shift (you can pause during the video when
needed, this webinar is approximately 26 minutes long):
As indicated in an earlier email, we will need for you to log in and out
of the Kiosk just as our student users do, so that Eileen and/or I will be
able to match your log in/out time with your time sheet.
Please still continue to fill out your time sheet on a computer with the file that
has provided to you, then print and sign on your last day of work before giving
to Brianna or sending through interoffice mail.
Please let Brianna or me know when you have finished viewing the
webinar and if you have any questions about the webinar or the Trac
5. Events for the Day
Always check the WaveNet Calendar and the EVENTS calendar
on the college website or in WaveNet, to find out the EVENTS for
email@example.com; pass: wavenet#79
Do not share this email and login information with anyone who
does not work in the Center
Do not answer or delete emails; do not delete events or add
events without asking Eileen White or Jenifer Riddei
The EVENTS calendar located on the college homepage and in
WaveNet, is maintained by Eileen, Jason, and Jenifer. Please let
us know if you find an event to add or anything to fix.
6. Rules and Regulations
Sign-In Sheets (use for events/sessions, when more than 10 students are
Accessing WaveNet during presentations
Provide pamphlets and directions on “How To’s” for
students when necessary
Assist and train students in a way that allows the student to
take control of their own course registration needs
Train them in registering for their first class
Leave the remaining classes to them to register
New Student vs. Returning
Advisor is listed here
Week at a Glance
Online vs. In-Person
Discuss the requirements for students entering DVS courses
to attend online orientation before registering and paying for
Student Services Tab
Other Student Resources and a Financial Aid Center
11. Financial Aid
Data Retrieval Tool
13. Testing Center Registration
See who it’s for.
Send them there.
Charges – Student Accounts
Orientation – Setup Time
Academic – Registrar
$25 Setup fee
Different % of tuition
16. Direct Deposit
Bank Account Info
17. Online Bookstore
List of Books Online