warwick business school alumni association magazine: autumn 04

public management issue                            ...
autumn 2004
                                               alumni in the news:

WBS in the news
                                                                            WBS faculty, students, and alu...
a message from the Dean
                                          Warwick MPA has made a real               world-class re...
hot off
                                                   A new publication:                       Nigel Piercy,         ...
Warwick MPA graduation 2004
               by Professor Jean Hartley                                  Academic Director of...

                                                                                    Jean Hartley (left)
applying lessons
                                              by Andrew Wood

meeting the
w             hat is it that is providing the
challenge for managers in local government
at the mome...
putting theory into practice
     by Chief Superintendent Irwin Turbitt

WBS goes public                                                                                                   by Profe...
continued from page 11
                                          cancer nursing online
executive education
WBS Executive Programmes work       In 2003 Coventry City Council       Lasting 18 months, the        ...
DoCoMo’s success at WBS
                                                              In April, WBS welcomed Mr Kouji Ohbo...
fund for academic excellence
Since the last edition of Nexus and the launch of the Fund for
Academic Excellence we have to...
Nexus Autumn 2004
Nexus Autumn 2004
Nexus Autumn 2004
Nexus Autumn 2004
Nexus Autumn 2004
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Nexus Autumn 2004

  1. 1. warwick business school alumni association magazine: autumn 04 the public management issue nexus: spring 2004 17
  2. 2. autumn 2004 alumni in the news: www.wbs.ac.uk/alumni/nexus.cfm Leading the way Applying lessons Meeting the challenge 6 8 9 driven to work Paul Smith (DLMBA 1985–89) Finance Director of Ford of Britain, Putting theory featured in the April issue of Accountancy magazine, in a special report into practice 10 on the Motor industry, entitled ‘Driven to work’. Paul was one of the WBS goes public! 11 first Ford sponsored MBA students. Commenting on his experience of Paul Smith Executive education 13 studying the MBA by distance learning at WBS, Paul said, ‘I found it very intellectually challenging and it got my brain back into gear.’ DoCoMo success story 14 Networking 17 Event reviews 19 immediate benefits worthwhile investment Vanessa Markey (MBA 2000–01) was featured in The Independent on 6 May. Under the headline diary Phil White (MBA 2000–01) featured in The Independent on Saturday 3 April, in an article ‘In a good school, benefits are headlined Are returns from an MBA worth the cost? immediate,’ Vanessa relates her Now working as a sector development manager experience of studying the MBA for the telecoms group Energis, Phil presented a at WBS and how her project with www.wbs.ac.uk/alumni/forthcoming.cfm strong case for the Warwick MBA, and affirmed, Ford led to a full-time position. Vanessa Markey ‘I’m making use of my MBA and feel my time at She is now Global Brand ACADEMIC UPDATE ON LEADERSHIP Communications Manager for Warwick was a worthwhile investment in myself.’ 16 October 2004 Radcliffe Land Rover. Speakers: Professors Howard Thomas, John McGee, Colin Carnall and Senior Teaching Fellow, MSM, Grier Palmer. Special Guest: Anthony Carey, life-changing National Technical Partner, RSM Robson Rhodes Carole Howlett (MBA 1988–90) was the subject of new skills IGPM ANNUAL CONFERENCE an in depth feature in The Independent on 29 April. Carl Howard (EXMBA 2000–04) Executive 25–26 October 2004 Carole was sponsored by the Metropolitan Police to Assistant to the CE of Prudential UK, featured in an Scarman do her MBA at WBS and has subsequently experienced article on the MBA Job Market in The Times on 10 a series of fast track promotions through the ranks to May. He had just completed the modular Executive LAUNCH OF PUBLIC SECTOR NETWORK her present position of Assistant Commissioner. In the MBA, sponsored by the Prudential. ‘It has meant 26 October 2004 article, Carole acknowledges the positive contribution an extra 20 hours work per week but this is a small Speaker: Professor Colin Crouch of the MBA to her career path, saying: ‘the course was sacrifice. I was able to apply my new skills to the really life-changing in terms of the confidence and business immediately,’ reported Carl. MBA 10 YEAR REUNION 13 November 2004 exposure to new ideas that it gave me.’ Radcliffe Mini academic update followed by a Gala dinner Speakers: Professors John McGee and David Wilson chair for Anne WBS FORUM SERIES News of Anne Gunther’s (MBA 1989–91) chief MBA Teaching Centre executive of Standard Life Bank new appointment Dates, speakers and topics on website as Chair of the Council of Mortgage Lenders (CML) appeared in the Mortgage Finance Gazette REGIONAL EVENTS in March. Commenting on her appointment, Midlands Anne said: ‘My job in 2004 is to ensure that the 23 November 2004 mortgage market is not used as a political football Anne Gunther London (First Friday) and that any proposed policy interventions are 3 December 2004 held up to scrutiny.‘ Designed by Parenthesis +44 (0)24 7622 9658
  3. 3. WBS in the news WBS faculty, students, and alumni regularly appear in the media, whether for expert comment on a subject, or as news in their own right. Faculty have been particularly busy in the broadcast media recently and here is just a snapshot of coverage. Sue Bridgewater, MSM, was interviewed - in French - on Radio France about UK football clubs, and Chelsea in particular with reference to their defeat by Monaco. She has also spoken on BBC Radio 5 about football management qualifications. Andrew Burke, CSME, appeared on BBC TV Breakfast, BBC Radio good news in latest rankings Scotland, and BBC Belfast, discussing entrepreneurship and families, having In May, several media rankings of universities and business schools previously been asked to speak on the BBC’s Working Lunch about his appeared. The Times Good University Guide, which looks at research on current trends in the music industry. undergraduate degrees taught in UK universities, was good news for Catherine Mitchell, CMuR, appeared on a debate following If… the lights both the University and WBS this year. The University of Warwick go out, a BBC2 Newsnight docu-drama set in the winter of 2010, when rose from 8th last year to 5th, and in the individual subject tables, Britain is struggling to generate enough electricity to cope with demand. WBS rose from 8th to 4th place. Bob Johnston, OM, appeared on Radio 4’s You and Yours responding to In the Financial Times’ ranking of customised executive non-degree listeners’ questions on complaint handling and management by courses, WBS rose one place to 29th in the world and up to 11th in organisations. John Benington, IGPM, appeared on BBC2 TV’s Newsnight Europe, while retaining its 4th position in the UK. speaking about public sector reforms. Keith Hoskin, MSM, joined local WBS was also ranked in joint 4th place in Europe with Rotterdam radio to talk about the UK’s railway system. School of Management in the first MBA ranking of Junge Karriere, Their contributions, and the many other contributions to printed media, Germany's leading magazine for young professionals and are much appreciated by all those in WBS charged with raising our profile. university graduates. WBS Dean speaks at London’s Royal Albert Hall WBS Professor accreditation success Howard Thomas, Dean of WBS, put the case for the role addresses OECD Following a recent inspection visit, the Association of MBAs has of management education in Professor David Storey, re-accredited the Warwick MBA programme for the maximum five keeping UK business Director of the Centre for Small year period for meeting the high quality standards required by the competitive at the 2004 & Medium Sized Enterprises Association, and accredited the Warwick MPA for the first time. Institute of Directors Annual (CSME) at WBS had sound Launched in 2000, the Warwick MPA has only just become eligible Convention at the Royal advice for policy makers at the for accreditation. The AMBA assessors looked into all aspects of MBA Albert Hall in April. This prestigious Organisation for and MPA teaching, from curriculum development to management of year’s theme was Britain Economic Co-operation and programmes. Their feedback was positive, with WBS described as Competing in the Modern World. Development (OECD) ‘an impressive school’. conference in June. His recommendations to Ministers and representatives from 64 new professors Wendy Currie, Professor of Information Systems, from Brunel University countries are based on years of observing policies aimed at Haridimos Tsoukas, returns to WBS as Professor of Organisation Studies at WBS Andrew Sturdy, Professor of Organisation Studies, supporting SMEs. We are pleased to announce that from Imperial College, London during the past year, WBS has been recruiting new professors, some of whom have joined us Colin Crouch, Professor of Governance and Public Management, from the Instituto Universitario Europeo in Florence WBS welcomes recently and others who will be WBS also welcomes newly Joining the Accounting & Finance Group (AFIN): joining over the coming months. appointed Director of Mark Salmon, Professor of Finance and Director of the Financial Marketing, Simon Peatfield, Their contributions will enhance Econometrics Research Centre (FERC), from Cass Business School who joined us in March and nexus: autumn 2004 our reputation as one of the most Nathalie Walker who joins Anthony Neuberger, Professor of Finance, from London Business highly regarded, research led, us in September as Head of School university based business schools Alumni Relations from Christ in Europe. Gordon Gemmill, Professor of Finance, from Cass Business School College, Cambridge. The most recent appointments Colin Clubb, Professor of Accounting, from Tanaka Business School, are shown here. Imperial College 03
  4. 4. a message from the Dean Warwick MPA has made a real world-class research across all of providing much needed additional difference to them, their organisations their disciplines that have placed us teaching space for new and existing and the people they serve. as one of the top three research programmes, which will in turn faculties in the UK. The media help us to build the reputation As this edition of Nexus goes to rankings of all our programmes, of WBS and increase the value of print we will have implemented from undergraduate through MBA your qualification. You can find our plans to strengthen and and specialist masters to doctoral, out more in the article on the develop the research and teaching show a continuous upward trend WBS Fund for Academic Excellence on governance, public management and place us in the premiership (page 15). and policy. Along with the of European, university-based, organisational re-structuring of Finally I would like to welcome business schools and on-track to the six research centres in this field all those new WBS alumni who achieve our goal of being the best. The public sector has been a key we have made two academic graduated in July and thank those area of research at Warwick appointments. We welcome Colin A recent external review of the former graduates who came to Business School for over fifteen Crouch – Professor of Governance School praised not only the faculty give their support. We had a years. As governance, public policy and Public Management who will but also the non-academic staff magnificent series of reception and management are becoming chair the Institute of Governance who, in their opinion (and ours) parties in the specially provided increasingly important in both real and Public Management (IGPM), are some of the best in the field. marquee venue by the lake and and political terms, WBS has sought the umbrella group under which 5* research, excellence in teaching I hope that you will remember to be at the forefront of translating all the research centres in public and high service levels all contribute the day fondly for many years. theory into practice. We have management will sit; Robin to our strong performance and I look forward to meeting you at attracted several cohorts of senior Wensley – Professor of Policy & attract the highest quality students one of our many other events managers from the public services Marketing and Director of the who become a strong alumni throughout the year. onto our MPA programme since its Advanced Institute of Management network. The last piece to complete launch in 2000 – the first public Research at ESRC, will lead the new the virtuous circle is to enhance our sector MBA of its kind in the UK – teaching group. facilities. We still aim to start the and as you will read later, the next phase of the Scarman Road Of course this is not the only knowledge and experience that building in Spring 2005, activity at WBS. Our academics they have gained on the continue to produce the sort of WBS Alumni Board call for applicants Bridgette Sullivan-Taylor, MSM, has been awarded a prestigious Leverhulme The WBS Alumni Board is seeking applications for new members in 2005. The Board was constituted in Trust Early Career Fellowship. Bridgette’s 2002 and meets three times each year. It exists to engage Warwick Business School alumni in an effective research on strategic management association, demonstrably contributing to the achievement of WBS strategic goals and, equally, creating a implications of global terrorism, lifelong community. will investigate the intricate inter- All WBS alumni are welcome to apply and we consider your past and potential contribution to be equally relationships between international important. We particularly welcome applications from alumni who fulfil any of the following criteria: tourism and terrorism. h Graduated in the 1980s This research builds on research into emerging trends in international h Industry background in the Public Sector or Government strategy and global tourism. Bridgette h An undergraduate degree from WBS will develop the ‘Think Global, Act Local’ concept further to examine If you would like to represent the interests and concerns of WBS alumni and help shape the direction of the the added dimension of terrorism and Alumni Relations programme then this is the job for you! For information about application requirements its impact on strategic management please read the terms of reference online at w www.wbs.ac.uk/alumni/board.cfm If you would like to speak practices. The impact of national to someone about applying, please contact Caroline Hughes on t +44 (0)24 7652 8487 policies on tourist patterns and the The closing date for applications is Friday 19 November 2004 and successful applicants will then be invited to operational practices of national join the Board for the term January 2005 – end of 2007. Previous applications will be considered along with new carriers, which operate across borders ones unless we are advised differently. facing added risks in their operational activities, will also be examined.
  5. 5. hot off A new publication: Nigel Piercy, Dr Duncan Angwin, European Integration Professor of MSM, has published and Industrial Marketing, has a chapter on ‘The the press Relations: Multi-level Governance in the Making is the result of a collaboration by Paul published Marketing Strategy and Competitive Positioning, 3rd edition, with Managing Executive in Post-Acquisition Management’ in Advances in Mergers Marginson, Professor of co-authors Graham Hooley and Acquisitions vol 3, edited by Industrial Relations and Director and John Saunders. Cooper, C and Finkelstein, S. In of the Industrial Relations The third edition focuses on the third book in the Elsevier/JAI Research Unit (IRRU) and Keith competitive positioning at the Series, leading international scholars Sisson, Emeritus Professor of heart of marketing strategy and from a range of disciplines explore Industrial Relations. Published by includes in-depth discussion of the economic, financial, strategic Palgrave/Macmillan, it provides the processes used in marketing or organisational behaviour aspects an integrated treatment of to achieve competitive advantage. of M & As. industrial relations at the EU w www.pearsoned.co.uk w www.elsevier.com/wps/find community, sector and company An essential guide ‘Making Up People: Dr Sally Dibb levels; examines developments to qualitative Consumption as a and Dr Lyndon Simkin, of within national systems in the research methods in Symbolic Vocabulary WBS’s Marketing & Strategic light of European integration; organizations, for the Construction Management Group, have just and analyses their interaction edited by of Identity’ is the published a second edition of with the emerging EU framework. Catharine title of a chapter by Marketing Briefs: A Revision and w www.palgrave.com Cassell and Richard Elliott, Study Guide. Published by Elsevier IRRU Research Fellow, Gillian Symon, published by Professor of Butterworth-Heinemann, this Dr Jane Parker, has Sage, features a chapter on ‘Case Marketing & Consumer Research, guide provides topical and recently published study research’ by Jean Hartley, in a new publication Elusive insightful overviews of key Women's Groups and WBS Professor of Organisational Consumption: Tracking New strategic marketing concepts – Equality in British Analysis. Jean also co-authored Research Perspectives, edited by everything from buying Trade Unions. the chapter on ‘Co-research: Karin Ekstrom and Helene behaviour, CRM, value-based Published by Edwin Mellen Press, insider/outsider teams for Brembeck, published by Berg. marketing, one-to-one marketing, this study shows the centrality of organizational research’ with John Covering virtually every aspect target marketing, portfolio women's organising to unionism Benington, Professor of Public of the word 'consumerism', this analysis, marketing shareholder and women's experience of Policy Management, and Director book provides a state-of-the-art value analysis, competitive unions, and provides insights of the Institute of Governance view of the highly commercialised advantage and brand value. into the circumstances necessary and Public Management. society we inhabit today. w www.bh.com/ for women's sustained activism. w www.sagepub.co.uk w www.bergpublishers.com knowledgemanagement w www.mellenpress.com research news Details of just some of the recent research contracts Another workshop is planned in 18 months time when many of the the cost and availability of finance to small businesses along Management group (MSM), with David W Cravens of Texas and projects at WBS: same participants will review with comprehensive data on Christian University on progress. The project is lead business and owner-manager gender research in sales and As part of a European Social Fund organised by Anne-Marie, with characteristics. marketing, have discovered research project being run by Gill Kirton from Queen Mary that as companies move from Anne-Marie Greene, Industrial Kevin Mole, Francis Greene and University of London, and involves transactional selling to Relations & Organisational David Storey are being academics, senior managers, and relationship selling, women Behaviour (IROB), a Diversity sponsored by the Small Business trade union officials. in first line management roles in Policy and Practice workshop Service to review business support in sales seem to be particularly was held at WBS in April. Members of the Centre for Small services across countries belonging effective in managing this The workshop provided an & Medium sized Enterprises to the Organisation for Economic strategic transition, especially opportunity for participants from (CSME) met with success in Co-operation and Development when compared to their male a broad range of sectors to share recent funding applications. (OECD). The review focuses on counterparts. The evidence is experiences, examples of good Stuart Fraser is being funded the choices that policy-makers that they are just as demanding nexus: autumn 2004 practice, and practical ways by the Bank of England and other have when designing business and critical as male managers. forward and also provided focus leading staff organisations to support programmes. The differences seem to be in for the research investigation into carry out a major survey of UK Recent studies carried out by the ways in which they manage getting practitioner input into the small business finances. This will Nigel Piercy and Nikala Lane, their salespeople. research design. be the first survey in the UK to Marketing & Strategic gather detailed information on 05
  6. 6. Warwick MPA graduation 2004 by Professor Jean Hartley Academic Director of the Warwick MPA (2000–03) L aunched in January 2000, the Warwick MPA was the first public sector MBA of its kind in the UK, being modelled on similar also signed up for the programme in considerable numbers, as have some private sector managers who work closely with the h The USA for two weeks, studying US and global public in Washington DC and governance and leadership at degrees at Harvard and elsewhere in the USA, public sector. the Kennedy School of Government and over the past five years has attracted at Harvard. The Warwick MPA is designed primarily considerable attention in both the academic as a modular programme for busy, working The distinctive teaching and learning and policy communities, for its innovative managers, studying as they work. Thirteen approach is based on a carefully balanced mix curriculum and methods of teaching. one week modules allow for concentrated of lectures, case studies, project work, small Several other leading UK universities are now study on key subjects, with the opportunity group discussions, debates with practitioners, developing MPA degrees, but Warwick to put ideas into practice on return to the and enquiry visits. This adds up to an is still seen to be the path-breaker. workplace. Nine of the 13 modules are core intellectually stretching and highly The syllabus is distinctive in combining and compulsory, while electives are to be interactive style of teaching and learning, analysis of the public policy context with the chosen from a long list which includes a as theory and ideas are tested against practice development of practical skills and advanced number at Warwick and several international and experience. capabilities for leadership and strategic options: This often stretches beyond the confines of and operational management. It provides h Brussels to study European public policy the classroom, to include enquiry visits to an internationally recognised qualification other organisations. As part of their module which is portable across different sectors h Cracow, Poland, for a European MPA on managing people and change, MPA5 (public, private, voluntary and grassroots summer school (the fifth intake which started in October community), different levels of government h South Africa for two weeks studying 2003) took part in an enquiry visit to (European, national, regional, and local) and social exclusion and sustainable Onley Prison near Rugby and the University different services, organisations and development Hospital (UHCW) in Coventry. countries. Voluntary sector managers have
  7. 7. profile Jean Hartley (left) Jean Hartley is Professor of Organisational Analysis at Warwick Business School. She is an ESRC Advanced Institute of Management Research (AIM) Public Service Fellow, and also Lead Fellow for the group of 12 Public Service Fellows across the UK. Her research for AIM is examining innovation and improvement in public services. At Warwick she has helped to develop research and teaching on public policy and management working both in the LGC and IGPM. She is the Research Director for the evaluation of inter-organisational learning and service improvement through the Beacon Council Scheme in local government. She undertakes research on political leadership in public services, using the Warwick Political Leadership Questionnaire. The 50 students were split into small in June. The first week was spent in environment. Many examples of this are sub-groups, who each interviewed staff from Johannesburg studying Economic & Social documented in the dissertations which form the top of the organisation to the front-line, Exclusion, with lectures by staff at the School the final part of the course work. in order to examine particular challenges of Public and Development Management at In the following articles, three of our MPA of organisational and cultural change. Witwatersrand University, meetings with graduates give an insight into the challenges The questions had been suggested by the senior South African government officials, they face in their particular sector and how Governor of the prison and the Chair and and visits to Soweto and other parts of the lessons learned on the MPA have been put Chief Executive of the hospital as change city. The second week on Sustainable into practice. issues which they currently had to address. Development was spent in the Western Cape, On the following day, the MPA groups with lectures and case studies by staff at the reported back to the senior management Sustainablity Institute at Stellenbosch teams of both organisations on their findings, University, practical project work, and two and discussed the change strategies. The MPA nights staying (in pairs) with families in two participants and the prison and hospital of the townships, to provide opportunities for management teams found this opportunity to more direct engagement with questions test the application of academic theory and of social exclusion and sustainable frameworks to practice to be valuable in development, through conversations sharing and comparing knowledge about how with people experiencing these challenges nexus: autumn 2004 to lead and manage change in complex first hand. organisations. A further link between theory and practice Another example of this approach was the takes place when participants apply MPA two week elective module in South Africa knowledge and skills in their work 07
  8. 8. applying lessons by Andrew Wood I Director of EDM, Countryside Agency joined the first cohort of the need for organisations (irrespective of public body responsible for ensuring Warwick MPA in January 2000 and their sector) to give something back to that public money is spent graduated in July 2003. I derived a huge the community. economically, efficiently, and effectively amount of enjoyment from these three in the areas of local government, Many of the modules helped by giving years: benefiting from the uniformly housing, health, criminal justice and the practical support with day-to-day high standard of the teaching, the fire and rescue services. In June 2004, management issues (Financial & amazing quality of some of the visiting I moved to the Countryside Agency as Resource Management, for example) or speakers and the friendship (and Director for Evaluating, Disseminating by providing explicit articulation to network building potential) of my fellow and Mainstreaming (EDM). The previously tacit knowledge – in other students. But, of course, the real point of Countryside Agency is funded by the words, validating what I thought I participating in the programme (apart Department for Environment, Food already knew (Managing People & from getting the badge!) was to take and Rural Affairs (Defra) and works to Change). But the sum total of the something useful back to the day job. improve the quality of the countryside programme and, in particular, modules and the quality of life for all who use it. Not all of this learning has been directly such as Strategy, Leadership & Values, In this position I will oversee the transferable – I have sometimes been Systems Thinking & Learning and evaluation of all the socio-economic surprised by the cross-fertilisation of Designing & Managing Networks & work which is due to transfer from the ideas that has occurred. For example, Organisations, have changed the whole Agency. I am also leading the process it is perhaps obvious that much of the way I approach any job and stood my of dissemination and managing the material in the Operations Management problem-solving strategy on its head. transference of functions and staff to & Service Delivery module would help They have given me a range of tools to receiving organisations from the me in delivering audit services to a range manage my working life (soft-systems Countryside Agency as set out in Defra’s of public sector bodies; but maybe less analysis, for example) and a whole new Rural Strategy announced in July 2004. obvious that learning about queue language to describe and illustrate what management through visiting a bowling I am trying to do. No-one from Cohort 1 While the focus of these jobs has been alley in Leamington should help me to will ever forget the concept of ‘frog respectively, operational delivery, policy theorise about the application of choice boiling’ I’m sure, although it does development and programme evaluation in public services. Equally, Corporate sometimes take a little explaining for and dissemination; all three have Citizenship not only helped develop my the uninitiated! included significant elements of change understanding of sustainable management. I have therefore drawn I started the MPA as Director of District development but was also a profound on a wide range of the skills and theories Audit Wales and was subsequently influence on my thinking about strategic taught on the MPA. promoted to Head of Policy for the regulation, with its ideas of triple Audit Commission, an independent bottom-line accounting and of the
  9. 9. meeting the challenge w hat is it that is providing the challenge for managers in local government at the moment? From my experience in the borough of Stockport, it is not the task of managing the budget or streamlining services by Jane Scullion, Assistant Chief Executive, Stockport Metropolitan Borough Council government became clearer and the possibility of ‘joined up’ government became visible. I also gained an invaluable network of friends across the public sector that go on providing me with information and support. These are ‘creating public value’ when working alongside politicians. Much of management literature does not address the unique challenges and choices facing public sector managers working in a political environment. so much as leading, driving and managing the people you can call upon for help when One of the outcomes of completing the change within the political context of public you are tackling a particularly intractable Warwick MPA, for me, is a renewed sense of services. problem, or just when you want some advice the importance of ensuring that public sector on the next job. Working in an organisation with 12,000 managers are equipped to do the best possible employees and a budget of £285 million, not The course expanded my horizons in a job. I have begun coaching and mentoring to mention a demanding and articulate number of different ways. There was the younger managers who are at an earlier stage population of just under 300,000 people, exposure to a wider European and of their careers, and the results are rewarding. means that every day fresh problems and international perspective on government challenges arise. One of my tasks as Assistant through travel to Brussels and the United Chief Executive is about ensuring that the States. In both cases the cultural experience organisation keeps its focus on longer-term matched the academic experience: goals as well as the day to day tasks. memorable and thought provoking. This means ensuring timely feedback on I also benefited from the wide performance as well as running a robust variety of speakers with very system of internal challenge designed to different and sometimes stimulate improvement. extremely challenging views. Whilst I was participating in the very first I personally appreciated the Masters in Public Administration (MPA) I intellectual rigour which was moved from being an operational manager given to the examination of to my current strategic role. public sector practice. My job gives me a role in influencing and My dissertation project shaping policy, and involves working closely considered the impact of the with local councillors on a daily basis. The changes to decision-making MPA certainly helped prepare me to take on arrangements in local new responsibilities and gave me the government, just as the new confidence to strike out in a new direction. approaches to governance were being implemented for Working alongside colleagues from health and the first time. I gained a Jane Scullion central government on the MPA broadened nexus: autumn 2004 great deal from the work of and deepened my understanding of the whole Mark Moore and in of the public sector. Suddenly the world particular his concept of beyond the narrow confines of local 09
  10. 10. putting theory into practice by Chief Superintendent Irwin Turbitt profile Irwin graduated in July 2004 and was the Drumcree recipient of an Outstanding MPA Citizen award. He is currently on secondment from PSNI to the Police Standards Unit in the Home Office where he leads on national projects which aim to improve D police performance in a number of critical areas. rumcree Parish Church is set in the conversation that afternoon, and Warwick, calls Creating Public Value; beautiful rolling countryside two miles I decided to apply to the programme. another bit of theory I learnt about on outside Portadown in County Armagh The hook had been the part of the the course. A key difference between in Northern Ireland. conversation when John expressed his public value created in the public sector enthusiasm for seeing theory used to and private value created in the private It would be unremarkable, except as a improve practice which in turn would sector is the absence of a single agreed mildly interesting tourist attraction, lead to improved theory. This was just unit of measure for public value. were it not for the fact that the word the sort of education I was after, the ‘Drumcree’ has become internationally So while private value is measured in sort that would help me perform more known and associated with trouble, pounds, euros or dollars how can effectively in my professional life. disorder and religious conflict. public value be measured? As yet, So here was such an opportunity; could there is no simple answer to that but I found myself responsible for the the theory of adaptive leadership, with regard to ‘Drumcree’, no violence, operational policing of this event when developed by Ron Heifetz at Harvard no disorder, no damage to property I was appointed as the District and taught by John on module one of and no injuries to people represent Commander of Craigavon district of the MPA, be used to improve the worthwhile measures. the Police Service of Northern Ireland situation at Drumcree? The short and (PSNI) in December 2001. So that completes one side of John reassuring answer was a resounding Benington’s cycle, of theory I commenced my study of the MPA at ‘Yes’. The longer and much more improving practice which in turn WBS in October 2000 and while complicated answer formed part of my improves the theory, but what about its helping police the Holy Cross School final dissertation. completion? Well I now help to teach dispute in North Belfast in the autumn Over the course of almost two and a adaptive leadership on the MPA and in of 2001, I began to think about how half years, ‘Drumcree’ changed from leadership masterclasses run by to apply some of my learning from the being a situation dreaded by many in Warwick’s Institute of Governance and course to my operational work in Northern Ireland, especially in the Public Management (IGPM), helping Northern Ireland. PSNI, to a situation where it is now explain, through a case study of I first met Professor John Benington, over two years since the last stone was ‘Drumcree’, how I used the theory in the MPA’s first academic director in the thrown or the last police officer or practice. This seems to me what world summer of 2000 at an open day at WBS citizen injured. This is what Professor class graduate education should be for the MPA course and as a result of Mark Moore, who teaches at Harvard about.
  11. 11. WBS goes public by Professor John Benington Professor of Public Policy and Management WBS is set to become the leading 15 years research on these issues The new structure will include: Crouching Tiger, business school in the UK and within WBS. Existing research Europe to take an equal interest in centres will remain in operation Research Hidden Dragon? H Local Government Centre We are delighted to welcome the private, public and third but the Warwick Institute of (LGC) together with the Local Colin Crouch as Professor of sectors by taking a bold and Governance and Public Authorities Research Governance and Public exciting initiative to strengthen its Management (IGPM) is expanding Consortium Management, and as the first commitment to research and to become the umbrella for all H Centre for Management chairman of the expanded teaching in public policy and WBS research and teaching on Under Regulation (CMUR) Warwick Institute of Governance management and governance of governance, public policy and H Economic and Social and Public Management (IGPM). the inter-relationships between management. Research Council (ESRC) He was Professor of Sociology at state, market and civil society. One of our key strengths at WBS Oxford University from 1985–95, Centre for Skills, Knowledge is translating theory into practice. and since then has been Head of An outstanding European scholar, and Organisational Therefore Professor Robin the Department of Political and Professor Colin Crouch, has Performance (SKOPE) Wensley will be forming a new Social Sciences at the European been appointed to a new chair in H Warwick University Health teaching group on Public University Institute in Florence. Governance and Public Services Partnership Management and Policy with a He is an internationally acclaimed Management to lead this new H IGPM’s programme of core of around eight teaching economic sociologist with a initiative. We are not starting research and development on staff, working closely with the special interest in governance of from a blank sheet of course, but Public Leadership and on nearest counties. the market, state and civil society. building on a foundation of over Health Services Management, He will lead WBS’s research and together with the Warwick teaching on governance, public University Health Services policy and management, and will Partnership and the NHSU. strengthen our European and H ESRC/AIM research on cross-national comparative work Warwick hosts innovation and improvement in public services on these themes. A new WBS teaching group Rt Hon Tessa Jowell MP Teaching H Warwick MPA on Public Policy and Management is being formed in October 2004, IGPM hosted Tessa Jowell, development of culture, and will bring together the (the public sector MBA) Secretary of State for Culture, media and sport in the UK. Warwick MPA (with 50 H Postgraduate Diploma in Media and Sport, at Warwick We organised a small working participants per year), the Local Government for two days in August. She seminar of academics, Postgraduate Diploma in Local used this as ‘sabbatical time’ policymakers and practitioners Management, Public Finance Government Management (with to think through with us to act as a catalyst for her and Public Leadership and 150 fast track graduate entrants in how theories of public value thinking, and then helped to Management three cohorts of 50 per year) and and the public realm might draft some ideas on this theme Close working relationships are a range of public leadership contribute to a strategic for publication. also being established with the programmes under the umbrella framework for the NHSU and research groups in of the IGPM. Professor Robin other parts of the University of Wensley is standing down from Warwick Social Science Faculty: his role as deputy dean of the Business School, in order to H ESRC Centre for the Study of concentrate on this public Globalisation and management role within WBS. Regionalisation (CSGR) Robin will lead this teaching H Institute of Employment group as well as fulfilling his new Research (IER) part-time role as National Director H Institute of Education (IoE) for the ESRC’s Advanced Institute H Institute of Health (IoH) of Management Research (AIM). nexus: autumn 2004 AIM is an ESRC initiative to contribute to the quality of Tessa Jowell (centre), Secretary of State for Culture, Media and management research Sport, with John Benington to her left and Dame Yve Buckland in the UK. to her right, together with other members of the IGPM continued overleaf 11
  12. 12. continued from page 11 cancer nursing online CancerNursing.org is an didn't provide the training This feedback from a nurse in innovative online learning online. Six months later, New Zealand is typical: ‘The Alumni Association launch website developed by Ray CancerNursing.org launched cancer of the oesophagus course of Public Sector Network Irving and Stuart with its first course authored is absolutely amazing and most To complement the above Sutherland, e-learning by Mark and a team from the convenient to be able to do over developments, Warwick Business consultants at WBS, providing Northern Oesophago-Gastric the internet. The information School’s Alumni Association is free courses in cancer care to Cancer Unit, one of the UK's learned will be of benefit when helping to launch a new special nurses across the world. leading treatment centres.’ looking after any cancer patient interest group – the public sector Launched last year, the site and I urge anyone who has The site continues to expand, network. Open to all WBS alumni as currently has over 4,000 learners an interest in cancer nursing to ‘Ten new courses are currently well as current students on the from over 70 different countries. do this course.’ under development and we've Warwick MPA or PDLGM. This will Ray explains, ‘My brother is a got authoring and peer-reviewing Ray and Stuart have now start on Tuesday 26 October with a cancer nurse specialist whose role groups spread around the world. established a registered charity, lecture by Professor Colin Crouch at is to raise awareness of For example, we’ve got a team Nurse Learning, to raise money 5pm followed by drinks and a social oesophageal cancer amongst developing a course in endoscopy to cover the cost of current and event at 7pm. nurses. When he told me staff who are from the UK, New future projects. Crisp thinking about the shortages make it difficult Zealand, Australia, and the US,’ w www.nurselearning.org to get nurses off the wards confirms Stuart. National Health Service for training, I asked why he Sir Nigel Crisp, chief executive of the NHS, held an ‘audience’ with members of the Warwick University Health Service Partnership and the Warwick MPA, at the new University hospital in Coventry in June 2004. The event was jointly chaired by noticeboard Dame Yve Buckland, programme director for the Partnership and Oliver Bonser (MBA 2001–02), Colin Chew (MBA 1999–00) has Zhen Yang (MBA 1995–96) has Bryan Stoten, chair of the Coventry has been appointed Channel recently launched his own launched a company called Vix and Warwickshire University Marketing Manager – Retail at business, Precise Property Search Media Technology Ltd, based in Hospitals Trust, and one of the Cushman & Wakefield Healey & Services. Please check out Beijing, to provide consulting Baker, one of the world’s largest W www.preciseproperty.co.uk and enabling services to founding members. commercial property firms. for details. international companies wishing The Warwick University Health to enter China. Carolyn Dawson (MA Manos Nikolakis (MBA Service Partnership draws upon the W www.vixmedia.com Organisation Studies 2000–03) has 2001–02) has joined Societé BiC, University’s research and expertise in accepted a tailor-made graduate based in Athens, as Area Account Dave Cassidy (BSc Management public policy and management, scheme with GSI Lumonics as a Manager (EEMEA), responsible Sciences 1993) has been promoted linked to the work of WBS, Warwick Supply Chain Analyst. for business development in the to Vice President of the Turner Medical School, Warwick Institute of Middle East and South Asia Consulting Group, based in the John Hynes (EMBA 1994–97) Health, the Local Government Centre, regions. US, with responsibility for has joined Rolls-Royce as Logistics the English Regions Network and the development of new business Director. John was formerly NHSU. with the US Federal government. General Manager at Land Rover. (Benjamin) Changqing Ye NHSU is the new (MBA 1998–9) was recently made ‘corporate university’ Stop press a partner in PricewaterhouseCoopers in China/Hong Kong. He will for the NHS continue to specialise in advising Warwick recently bid successfully on cross-border mergers and WBS merchandise will be available online through the alumni to be NHSU’s principal national acquisitions. page of the web site in autumn 2004... please look out for it. academic partner and HQ. Once you’ve had a good look and made a purchase from the current product range, do let us know if there are other items that you would like us to stock.
  13. 13. executive education WBS Executive Programmes work In 2003 Coventry City Council Lasting 18 months, the One of the success factors of in partnership with a number of took the decision to launch an programme helps participants this programme is its use of high profile organisations from in-house, management understand how to manage a work related assignments for both the public and private development initiative and they public organisation more each of the modules and a final sectors. We provide tailored chose WBS as their partner. effectively. Eight three-day project which brings together management development With three cohorts of 30 workshops consider core learning from the whole programmes which target specific delegates, the programme draws topics of Finance, Operations Diploma programme, culminating organisational needs. Depending senior executives from all parts Management, Marketing, in recommendations and upon the scope of the project our of the Council. Together we Performance Management, proposals to address identified programmes can run from one created a tailored version of the HR and Strategic Thinking and organisational issues. or two days (short course) to an Warwick Diploma in Applied Practice. Delegates investigate and Other partners for WBS 18 month accredited diploma. Management. This provides develop how their managerial Executive programmes include: pragmatic teaching and learning style and personal effectiveness TNT, HSBC, Peugeot, Royal Bank as well as balancing theoretical impacts their work environment. of Scotland, Severn-Trent Water, concepts with down-to-earth, Jones Lang Lasalle. real-life application directly influencing the workplace. nexus: autumn 2004 13
  14. 14. DoCoMo’s success at WBS In April, WBS welcomed Mr Kouji Ohboshi Returning to Tokyo, he thanked Warwick to campus to outline his vision of the for welcoming him and remarked… international mobile communications market and to share DoCoMo’s success story. NTT ‘The students’ comments DoCoMo is Japan’s leading mobile on my lecture were sharp communications operator, with one of and the occasion was very the largest subscriber bases of any mobile phone company in the world. Corporate enlightening and exciting Advisor, Mr Ohboshi chose WBS from the for me. This experience leading European business schools to mirror a presentation he had given at Harvard reaffirmed my belief that University. Warwick Business School Mr Ohboshi presented to an audience of will continue to produce students, staff, alumni and friends on Mobile outstanding leaders Kouji Ohboshi futures: the creation of economic demand by mobile communications and social reformation in various fields towards by ubiquitous network. the future.’ toasting success The elegant Regency surroundings of the After dinner, the Vice-Chancellor, Grade I listed Institute of Directors’ David VandeLinde addressed the gathering, headquarters in Pall Mall set the scene for with his thoughts on the development of the second WBS Annual Dinner on 13 May. the University and the role of WBS. Howard Thomas then proposed the toast Champagne was served as WBS faculty, staff, to the continued success of the School. alumni, students and guests gathered in the George Cox, Director General of the IoD Waterloo Room, followed by dinner under the charted the progress of the Institute and magnificent crystal chandeliers in the Nash led a lively question and answer session. Room, surrounded by portraits of the great Alumna Hedda Bird (DLMBA 1991–98) of and the good. Conversation sparkled as old 3C Associates confirmed, ‘I very much enjoyed classmates exchanged news and current the dinner, with good company and good food students mixed with alumni from across the George Cox but perhaps most importantly, a real sense of years, going right back to the 70’s. the WBS community. It seems the School goes from strength to strength.’ WBS annual dinner
  15. 15. fund for academic excellence Since the last edition of Nexus and the launch of the Fund for Academic Excellence we have totalled over £30,000 in pledges and gifts. One alumna who is giving to the Fund is Julie Jones, who graduated in 1981 with a BSc in Management Studies. The Fund for Academic Excellence helps in Currently a postgraduate student at the University of three main ways: enrolling and teaching the Portsmouth, Julie explains why, ‘I feel privileged to have attended Warwick Business School and experienced the very best students, recruiting and retaining the rigours and delights of a world class education. Both my sister and I were on full grants and fees were paid by the best academic staff, and helping to develop state, so funding was not an issue. If we were applying today, and maintain the highest quality facilities. I suspect university, and more so Warwick, would have been out of our reach.’ We are not looking to the few – we are ‘It is easy to imagine talented students missing out for lack of calling on all WBS alumni to consider giving funds or support and the institutions miss out too because such students have so much to contribute. Lifelong learning to the School. With your help our vision and education for all is great, but academic excellence is can be ensured – to become the best essential for those with the talent. We may feel taxes should cover everything but only complain when they are raised. university-based business school in Europe, Recognising that I am one of the lucky ones, the various advancing business knowledge and alumni funds help others achieve their potential but they still have lots of work to do. It’s so easy not to bother, but creating the leaders of tomorrow. really, I enjoy window shopping and know that second bottle of wine leads to a hangover. Giving helps me save If you would like further myself!’ details about the Fund, please contact Ben Plummer, ‘The support of Warwick Business School’s alumni and Head of Development. friends is critical to our success,’ confirms Dean Howard T +44 (0)24 7652 4188 or Thomas. ‘I would like to thank all those alumni who have e ben.plummer@wbs.ac.uk already given to the Fund for Academic Excellence, both through one-off gifts and through supporting the School Julie Jones on a regular basis.’ graduation double Howard and Geoffrey Jackson When alumnus Howard Jackson Howard is now based in the States, Howard’s father Geoffrey Jackson, graduated with an MBA from WBS where he has built a successful CBE, JP, is now retired and lives in 1983, his father Geoffrey career as Principal for Step 3 in Coventry. He was a member Jackson attended his graduation Consulting, a company offering of the Foundation Committee ceremony. Over 20 years later, help and services in turnarounds when the Coventry Chamber of when Geoffrey graduated in July for manufacturing and Commerce proposed the founding with a BA in History after six years distribution organisations. He and of the University of Warwick in of part-time study, it was Howard’s his daughter Arianna flew over to the 1960s. nexus: autumn 2004 turn to be a proud guest at his join in the celebrations. father’s graduation. 15