Nexus Summer 2007
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  • 1.  Warwick Business School Alumni Association magazine: summer 07 40th anniversary edition
  • 2.  Friday 20 – Saturday 21 July 2007 WBS & the Lakeside Marquee Friday 20 July – WBS Summer Ball 1967–2007 Under 18s Join us for the 1960s themed Summer Ball on Discounted overnight accommodation Children’s activities and creche facilities Friday 20 July. Open to all this promises to be is available at Radcliffe House subject to are available throughout the weekend. an evening of fine dining, charming company, availability. Booking fee applies. dancing and more. To book, or for further details If you would like to arrange a reunion of w classmates or colleagues from WBS please let us t +44 (0)24 7652 2813 know and we will be happy to help. e Saturday 21 July – Academic Update Morning session Afternoon session Sustainability – from global to local Formal opening of £9 million Sustainability – the practitioner debate Professor Nigel Thrift WBS building Dr Henri Winand Vice-Chancellor, The University of Warwick Val Gooding CEO, Intelligent Energy, MBA 1999–03 CEO BUPA (BA French Studies 1968–71) Dr Ian Pearson Dr Catherine Mitchell Minister for Climate Change and the Environment, To mark the completion of our most recent Principal Research Fellow, PhD Industrial and Business Studies 1983–8 building development and to formally open Centre for Management under Regulation, the new facilities, we are delighted to be joined The University of Warwick Nick Hillard Environment Officer, The University of Warwick by Warwick alumna, Val Gooding. Julia Evans CEO, National Federation of Builders, MBA 1995–00 Professor Peter Mills Garden party lunch Warwick Horticulture Research International, Why not catch up with classmates, or take Leigh Chadwick The University of Warwick Co-owner, Seasalt Cornwall, a guided tour of the WBS facilities and the BSc Accounting & Financial Analysis 1975–8 University of Warwick campus? You can also meet the Dean, enjoy live music, delicious cuisine and children’s entertainers in the marquee. Catherine Mitchell Howard Thomas Leigh Chadwick Henri Winand Val Gooding Ian Pearson Nick Hillard Nigel Thrift Julia Evans Peter Mills ating ebr el 40 W BS c rs yea 1967 – 2007 innovative
  • 3.  message from the dean  With our 40th anniversary to complete the final phase of the WBS Scarman Road celebrations well underway the Building (or ‘the white building on the corner by the major challenge facing WBS roundabout’ as some people call it!) We are investigating is how to ensure that we really funding options for this, but my thanks go to alumni are the leading business school and friends who have already generously contributed to in Europe within the next five this project, and indeed other aspects of WBS. Through years. This is no small challenge, these aims we also plan to raise our international profile but it is the part that we play and ensure the WBS brand is recognised world–wide. Gill in the University of Warwick’s Thewlis, Chair of the Alumni Board, explains how you ambitious plans for the future. can get involved in supporting this on P19. Professor Nigel Thrift, the Vice–Chancellor of the University of Warwick since July I hope that you will join me here at WBS on 20/21 July 2006, is wholly supportive of our objective. for our Summer Ball and Open Day, or attend one of our global dinners on 15 November to share your passion As we all know, statistics can be manipulated, but by most for WBS. These focal points in our anniversary calendar metrics WBS is already exceptionally good. This 40th aim to bring together as many of the WBS community as anniversary issue of nexus looks at some of the people possible (details can be found on P23). If you cannot join who have helped us become what we are today and the us in person at these or any of our other events I hope you diverse nature of our community which ensures not only will enjoy the podcasts and videos of events available on educational excellence but also an environment that our web site. creates global citizens and people who have a real impact on the world around them. Our research agenda remains a high priority as we approach the Research Assessment Exercise deadline (Professor David Storey explains more on P4). Another priority is contents 4–9 WBS news 10 looking back  8 6 Professor Robert Dyson 11 40 years on Keith Bedell–Pearce 12 from MBA to MBE Jenny Hocking 13 in credit in Kenya John Kariuki 14–15 40 years of WBS 16–17 top text Professors Nigel Slack and Bob Johnston, Stuart Chambers 7 4 18 trust in success Louise Shepherd 19 WBS alumni board 20 WBS in 2007 Mårten Abrahamsen, Kunal Jhanji, Dustie Houchin, Hazel Huang 21 WBS development programme 23 WBS global community 24–25 event reviews, SIGs and regional groups 26–27 alumni news Front cover: WBS in the ‘80s. WBS staff and faculty are joined by colleagues from the central University for a publicity shot. Some of you may recognise Jenny Hocking, Roy Johnston, Thom Watson and Robert Dyson.
  • 4. 4 nexus: summer 07 research review A major research To date there has been too little conceptual Professor David report about and practical understanding of political skills Storey, Associate managing with in and around the workplace. Managers are Dean Research political awareness, increasingly required to operate in a complex & Director of based on a and media–visible world. Day–to–day the Centre national survey business activities may have many for Small and and interviews of ramifications for a diverse set of stakeholders. Medium Sized managers in the To succeed in a complex environment, Enterprises, Jean Hartley private, public and managers must consider the political David Storey explains the voluntary sectors, dimension of their business. However, many significance was launched at the House of Lords on 12 still view political skills narrowly in terms of of a league table highly renowned in June. The report uses the latest research self–interest rather than the skills needed to academic circles. findings on how to better develop leaders be able to map the political terrain and build with the capability to manage the political coalitions and partnerships. We are all familiar with league dimension of their businesses and services tables. What started off as The potential benefits of political skills raise being of interest only to sports The Chartered Management Institute, new challenges for the selection, review, fans is now found in so many areas the professional body for UK managers, training and development of individual of public life and universities are no commissioned the work from the Institute of managers and leaders, and for the balance Governance and Public Management (IGPM) of skills required to get the most out of exception. at WBS. The research team is led by Professor teams, partnerships and alliances. This Jean Hartley and also includes Professor Clive new research highlights the need for much The Research Assessment Exercise (RAE) Fletcher, recently appointed as an Honorary greater recognition of the vital contribution is designed to be a mechanism in which Professor at Warwick. The survey attracted that effective political leadership can make the quality of research is assessed and 1,459 responses to questions about the to delivering business results. then used as the basis for distributing situations in which political skills are used, government money for research. Broadly the nature of those political skills, and also those doing the ‘best’ research will how political awareness skills are acquired. expect to obtain the lion’s share of funds Professor Lucio which, when you consider the recent Sarno of WBS, settlement to universities is close to £7 Nearly ten years Luciana Juvenal of billion per year, is pretty important. ago the Trades Warwick University Union Congress and Marcel As far as WBS is concerned, we obtained (TUC) launched an Fratzscher of the a ranking of 5* in the 00 RAE, which innovative training European Central was the highest possible ranking programme in an Bank, have recently alongside London Business School effort to broaden the Lucio Sarno published research and Lancaster Business School. We Melanie Simms focus of UK trade that shows falls in have therefore been a major funding unionism in order US asset prices such as housing and equities beneficiary during the last six years. to represent a wider group of workers. The have a substantially more important role Organising Academy has since trained over for reducing US trade imbalances than The next RAE will include material 200 organisers whose job it is to recruit new changes in the US dollar exchange rate. – most notably publications – up to and workers, to develop relationships between Their paper Asset Prices, Exchange Rates and including 007. The results are expected unions and employers which have not the Current Account, presented in April at to be published in December 008. previously had formal union representation the Royal Economic Society Conference at Whilst expectations are high, and we in their workplaces, and to try to broaden the University of Warwick, looked at the have expanded in terms of the quality the appeal of unions to workers who have relationship between asset prices, exchange not traditionally been well represented. rates and the trade balance in the US over and quantity of the research we produce, the period 1974–2005. we have a less clear idea of how our Research by Dr Melanie Simms, Associate competitors have fared during this Professor of Industrial Relations, and Dr Jane They found that equity market shocks and period. Holgate (Working Lives Research Institute) housing price shocks had by far the greatest funded by the Nuffield Foundation, has effect on reducing the US trade imbalance In addition, the ‘rules of the game’ have traced almost all of the organisers who have accounting for up to 35 percent of the changed significantly since 00 and graduated from the Organising Academy movements of the US trade balance. By we are told that in 007 much greater and is evaluating what they have been doing contrast, shocks to the real exchange rate of emphasis will be placed upon applied since their training. Surprisingly, around the US dollar explained less than five percent and practically relevant research than nine percent are still actively involved in the of such movements and exerted only a was the case in the past. Of course, we trade union movement; with many of the temporary effect on the US trade balance. feel that this places WBS in an extremely rest involved in other political organisations, strong position since we have always and one is even a Member of Parliament. WBS Researcher Professor Lucio Sarno said, prided ourselves on our scholarly The vast majority use their training in ‘Our findings suggest that a sizeable real interaction with the business and their day–to–day roles and evaluated their depreciation of the US dollar may not be an government communities. Nevertheless, experiences as being generally positive. inevitability for an adjustment of today’s we will not know the answer More widely, they talk about companies large current account imbalances, and that until December 008. and workplaces where workers now have other factors, in particular global asset price collective representation rights – small steps, changes, could be an equally or even more but valuable ones. potent source of adjustment.’
  • 5. research review nexus: summer 07 5 aims are to analyse the EU food chain, partners bring different areas of expertise providing a descriptive and systematic which ensures that through their assessment of the current situation and collaboration and complementary skills, performance, examine sector evolution and the entire spectrum of the food industry potential, as well as the interactions with, will be addressed. and the impact on, the primary agricultural sector. The TIRU contribution will be an analysis of Paul Stoneman, Duncan Angwin strategic interactions in and competitiveness and Zafeira Kastrinaki The research consortium set up for this of the EU food supply chain provided by a project includes seven institutions from descriptive and systematic assessment of The Technological Innovations Research throughout the EU: one from eastern merger and acquisition (M&A) activity in Unit (TIRU) located in the Marketing and Europe, four from northern Europe the industry. The research team involved Strategic Management group is to participate (including WBS) and two from southern in the project includes Paul Stoneman, in an EU funded research project entitled EU Europe. The research team thus involves Research Professor, Director of the Doctoral Food Industry Dynamics and Methodological countries with different backgrounds, Programme, Dr Duncan Angwin, Associate Advances (FOODIMA) as part of the Sixth structures and dynamics in their respective Professor of Strategic Management and Framework research programme. The project national food industries. Consortium Zafeira Kastrinaki, Research Fellow. and Principle Research Fellow Mark Hall, Sleep, or the possible assessing the impact of New Labour’s lack or poor quality employment legislation, was among of it, appears to submissions by opinion–formers considered be an increasingly by the PM when writing this lecture. important issue for Entitled Fairness – up to a point, the paper was business. Longer published in Human Resource Management working hours, Journal in autumn 2006. It is based on combined with Linda Dickens and Mark Hall their review of research into the impact Philip Hancock the proliferation of of employment legislation since 1997, around–the–clock On 30 March Prime Minister Tony Blair gave carried out for the Department of Trade and leisure and entertainment facilities, are one of his series of lectures on the theme Industry. The article provides an overview seemingly turning us into a sleep–deprived of Our Nation’s Future about the biggest of the main research findings and identifies society. challenges facing the UK. In this lecture, factors affecting legislative impact and given at Manchester, the Prime Minister employer compliance. Dickens and Hall A number of publications have emerged focused on the changing nature of work, the argue that New Labour’s willingness to suggesting that it is at work where a lack of ways in which the UK economy has evolved promote social justice, fairness and security sleep is most keenly felt. It does not appear, since Labour took office a decade ago and the has been contingent on the extent that however, that UK businesses are as yet role of work in the modern world. it can be argued to promote and support taking the question of sleep seriously. In business interests and to underpin economic a recent survey of HR managers across the An article by the WBS Industrial Relations efficiency. UK, undertaken by a team of researchers led Research Unit’s Professor Linda Dickens w by Dr Philip Hancock, Associate Professor of Organisational Behaviour, findings suggested that not only is there a general Recent research by Dr Louise Gracia, Assistant Professor of absence of company policies relating to sleep indicates that Accounting, explores the nature, causes, and fatigue, but, perhaps more worryingly, plagiarism is a extent and experiences of academic there is an equal lack of knowledge complex and dishonesty amongst the student body about the relationship between healthy increasing problem within a particular institutional context. sleep patterns, and safe and productive within higher workplaces. Despite these findings, several educational The work aims to contribute to the emerging leading companies were in fact starting institutions and debate surrounding the relationship to take this issue seriously, pursuing the Louise Gracia suggests that between objective social structures and the promotion of healthy sleep practices and, in academia is subjects who occupy them. Specifically it some instances, the provision of dedicated struggling to adequately address this erosion seeks to explore the impact, if any, of the napping facilities similar to those now found of academic integrity. Most research focuses objective social structure of universities – in some US companies. on the detection aspects of plagiarism such as institutional and pedagogic practices – mainly using software packages – with and cultures – on subjects’ (students’) The team are now hoping to expand significantly less work being undertaken cognitive and somatic responses in relation their research, considering some of these on preventative measures. Such a detection to plagiarism and other forms of academic developments in more depth, as well as focus, whilst important, may result in dishonesty, including collusion. exploring the ways in which managers and students becoming more sophisticated in their employees experience the relationship their approaches to plagiarism in order to Such insight will be used to develop between sleep and work on a daily, if not side–step software detection. understanding of academic dishonesty and indeed nightly basis. If you would like to make any relevant contribution to academic learn more or would be interested in taking Funded by the Business Management policy that informs and shapes institutional part in the research, please e–mail Accounting and Finance branch of the and pedagogic practices and cultures. Higher Education Academy, this research
  • 6. 6 nexus: summer 07 research review The research paper The National Audit Born Global or Forced Office (2006) report Global? (A Kudina, G recently evaluated Yip and H Barkema) the National addresses two Program for IT central questions: (NpfIT), which is when a firm should the largest civil seek early and rapid (non–military) IT Alina Kudina internationalisation David Finnegan program worldwide. Colin Clubb Shahed Imam and how to do it The basis of the successfully. It starts with an analysis of why report suggested that the four large–scale Colin Clubb, WBS Professor of Accounting, there are ‘born globals’, ie what triggers firms IT projects: National Care Records Service; and colleague Dr Shahed Imam, are to seek international exposure at early stages Choose and Book system; Electronic Transfer conducting research on Valuation models of their existence. This leads to suggest a of Prescriptions and Picture Archiving usage by UK investment analysts. The number of factors that drive when going Communications Systems, at a cost of over primary users of valuation models are stock international early is advantageous to the £6.2bn were all delayed, some by over two market analysts. It is primarily through firm’s operations. years. the study of analysts that researchers can seek to understand the mechanisms These factors include an inadequate home This proposal provides preliminary research whereby accounting and non–accounting market, presence of foreign or multinational by Dr David Finnegan, Assistant Professor information impact equity values in customers and internationally active in Information Systems Management, practice. While the perceived importance competitors, significant network effects, which investigates the deployment of NPfIT, of valuation models by analysts is well internationally experienced management, with particular emphasis upon Systems documented, there is limited direct evidence knowledge intensive or high technology Integration (SI) and its impact on patient which shows how the models are actually sector, and significant first mover care within the UK NHS. It investigates used in practice and little specific evidence advantages. cross–national data from Canada and on how past and current performance is Sweden to provide a comparative analysis. linked to future performance. They are Dr Alina Kudina, Assistant Professor, investigating three questions: International Business, and her fellow The research investigates SI approaches in researchers also find that having the most the UK NHS for patient care. It will capture • How are the valuation models used in technically advanced offering and acquiring the perceptions of different stakeholders to practice? some technology internationally are key determine how their roles both contribute to the firm’s competitive advantage and and inhibit the implementation of systems • More specifically, how do analysts use overall performance. In addition, developing integration technologies. past performance to project future successful social and knowledge networks performance, ie what is the process by also makes some companies more successful It will also investigate the knowledge sharing which past performance is linked to future in their internationalisation efforts. Their mechanisms in place and their linkages performance? analysis is based on interviews conducted with deployed SI approaches. The focus is with top executives in 12 high technology on data, information and understanding • How can recent developments in companies located in the area around and knowledge sharing across departmental accounting–based valuation models be Britain’s University of Cambridge, a region subcultures and their impacts on the patient related to the practice of financial analysts? dubbed ‘Silicon Fen’ because of its business care. It also highlights and investigates and technology similarities to California’s the concept of ‘customer’ within the NHS It is expected the results will indicate that Silicon Valley. context and how it has been perceived by analysts make greater use of sophisticated Patient Care Stakeholders. valuation models than indicated by previous research but in a context where they apply their own professional judgment and Dr Kathy Kotiadis, efficiency and effectiveness, they require provide a value–added service to investors. Assistant Professor technical expertise that often alienates It is anticipated this research will have both in the Operational the healthcare stakeholders from their academic and practical implications. Research and development. Information Systems group Kathy explains, ‘ We propose to develop (ORIS), has recently an approach stemming from the problem The next issue of nexus will focus on WBS been awarded an structuring field of Operational Research alumni in academia and is due out in Kathy Kotiadis Engineering and that will specifically aim to help health care January 2008. Physical Sciences administrators and clinicians take a more Research Council (EPSRC) grant of £198,000 active part in the development of such If you are working in the HE sector and for a two year project to develop a tool to models. We also expect that playing a more would like to contribute to nexus then do help healthcare professionals participate active role will lead them to buy into the please email me in the development of simulation models process and findings, and to support their e of their systems. Discrete event simulation implementation. Better and increased levels modelling has been touted as an ideal tool of communication with the stakeholders We are pleased to announce that this in assisting decision makers in healthcare will enable both expert and novice issue of nexus is printed on 50 percent as it is able to model the system’s inherent modellers to build more relevant discrete recycled paper. complexity and variability. Although these simulation models in healthcare.’ simulation models can lead to increased
  • 7. hot off the press nexus: summer 07 7 Private equity as Contesting the Mergers and an asset class by Corporation Struggle, Acquisitions alumnus Guy Power and Resistance by Dr Duncan Fraser–Sampson in Organizations co– Angwin, Associate (DLMBA 1985–9) authored by André Professor, Strategic published by Wiley Spicer, Associate Management Finance. Starting Professor, IROB Group, published with such basic group, and Peter by Blackwells questions as ‘what Fleming, Judge Oxford. This is private equity?’ Business School. highly topical it takes the reader Shows today’s book provides steadily through corporations are multi–disciplinary increasingly driven by political perspectives sophisticated struggle, power plays and attempts to ranging from levels of detail until complex modelling of resist control. An analysis of the ways in finance to psychology, on the subject of buyout and venture deals and funds can be which power operates within the modern mergers and acquisitions. WBS contributors attempted with confidence. workplace. Published by Cambridge include Glenn Morgan, Simon Collinson, w University Press. w Scott Dacko and Ken Bates. w Implementing CRM: 5th Edition From Technology to of Operations Adaptation or Knowledge by Dr Management, by Expiration in David Finnegan Profs Nigel Slack Family Firms: Assistant Professor, and Bob Johnston, Organizational Information and Stuart Flexibility in Systems Chambers, OM Emerging Economies Management group, published by by alumnus and Professor FT Prentice Hall. In Andrés Hatum Leslie Willcocks, this market–leading (PhD 1998–02) published by text, the authors Associate Professor John Wiley. bring to life their at IAE Business Links Customer comprehensive, School, Austral Relationship practical and strategic view of operations University, Buenos Management (CRM) systems management with over 100 contemporary Aires, published by Edward Elgar. Explores implementation with organisational and international examples of operations determinants of organisational flexibility change for the first time. Focuses on the in practice, as well as providing critical in this examination of four family–owned implementation of CRM and uncovers the commentaries on areas of academic companies, two flexible and two less flexible, micro political, behavioural, psychological contention and professional debate (see from the edible oil and pharmaceutical and knowledge issues. w article P16/17). w industries. w The Changing Institutional Face of British Human safety and risk management (2nd Employment Relations, jointly edited by edition) by alumnus Associate Professor Professor Linda Dickens of WBS and Ian Glendon (MBA 1987–8), School of Professor Alan Neal of the School of Law Psychology, Griffith University, Queensland, was published by Kluwer Law International Australia: explores the role of psychology in 2006. The Chinese language version is in safety and risk in the workplace and produced by Peking University Press and was elsewhere. Co–authors: Sharon Clarke & launched in January 2007 at a colloquium Eugene McKenna, published by CRC Press/ in Beijing. Taylor & Francis. w Supporting strategy: Eat to Beat Frameworks, Fatigue by methods and alumna Jane models, edited by Harries (PG Professor Robert Cert Business Administration 1996–2001) Dyson and Frances published by Erskine Press. A cookbook in O’Brien, Associate Professor, Operational aid of Action for ME, the UK charity. This Research, published by Wiley, develops the new edition has more recipes from famous concept of the strategic development process. cooks and ME sufferers, plus hints and tips The book spans direction setting, strategy on ‘low–energy’ cooking and shopping. creation, rehearsal, evaluation and choice, Details on the Action for ME web site/Quick leading to a continuous process of adopting Links/Shop. w strategic initiatives. w
  • 8. 8 nexus: summer 07 WBS in the news Take a WBS taxi Publications ranging from the Financial Times to the local newspaper reported on the ongoing advertising campaign which included two WBS branded taxis at Birmingham and Manchester airports. The taxis were only part of this advertising campaign. Light–boxes at the two airports displayed WBS advertising which was repeated inside the taxis, and the same adverts appeared in in–flight magazines. ‘Traditionally, business schools have simply taken out ads in the business education supplements of the heavyweight daily newspapers and the occasional business magazine,’ says Simon Peatfield, WBS Director of Marketing. The elements of our new campaign will reinforce our message and the website.’ postgraduate IT suite at WBS Scarman Road phase  WBS rise in latest rankings In the Financial Times Full–time MBA rankings published in January, WBS rose to 36th in the world (up 16 places); 13th in Europe (up 4) and 6th in the UK (up 3). Dean Howard Thomas affirmed, ‘The results demonstrate that earning an MBA from a top business school like WBS has significant advantages to those managers wanting to fast track their career prospects. ‘This news comes on top of the recent FT Executive MBA rankings which placed WBS 14th in the world (up 3), 5th in Europe (up 2) and one of two WBS branded taxis 2nd in the UK, which reinforces our reputation for excellence.’ WBS best for job prospects forging links In the Business and Management section of the Guardian University The developing link between WBS and Cornell University at Ithaca Guide published in May, WBS’ undergraduate programme achieved in New York State, USA, is one example of the School’s increasing and the highest score – ten out of ten for job prospects. strengthening links with prestigious international institutions. Although overall Warwick achieved second place to Oxford, Oxford Cornell University’s School of Industrial and Labor Relations (ILR) only scored better on staff/student ratio. In all other aspects Warwick and our own Industrial Relations Research Unit have just enjoyed and Oxford were equal. their second exchange visit. Last year, faculty from ILR came to Warwick, and this year it was the turn for Cornell to act as hosts. relocation for AIM research WBS welcomes new faculty Following its award of GBP£7.5 million in support from the Economic and Social Research Council (ESRC), The Advanced We are pleased to announce the recent professorial appointments of Institute of Management Research (AIM) joined WBS in May. Paul du Gay (IROB), Christopher Grey (IROB), Lloyd Harris (MSM), Loizos Heracleous (MSM), Joe Nandhakumar (ISM), and John Purcell (IRRU); and Roger Mumby–Croft (CSME) as Professorial Fellow. international award for WBS professor Congratulations go to Simon Collinson (MSM) on his recent promotion to Professor, and to Mark Hall (IRRU) and Jonathan Tritter (IGPM) who become Professorial Fellows. Fiona Anderson–Gough Professor Nigel F Piercy, Marketing & (ACC), Vicky Henderson (FIN), and Jimmy Huang (ISM) have all been Strategic Management group, together appointed Readers. with colleagues Leonidas C Leonidou (University of Cyprus) and Constantine S Katsikeas (University of Leeds), has been awarded the Hans B Thorelli 5–Year Award by the Journal of International Marketing.
  • 9. WBS in the news nexus: summer 07  WBS increases media Warwick diploma in service leadership goes abroad coverage A Diploma in Service Leadership taught by The Diploma in Service Leadership was WBS is being delivered at the prestigious developed at WBS by Professor Bob Johnston WBS has achieved good growth in media Singapore Institute of Management. and Programme Director and Senior coverage in the first six months of the year. Teaching Fellow Andrew Hardwick, and As you would expect with a ‘full service’ Following the signing of a Memorandum is fully taught by WBS faculty. The three business school, the range of coverage of Understanding in January between parties involved – the participant, their line reflects the breadth of activities at WBS. the Singapore Workforce Development manager and WBS – work together using a Agency (WDA), the Singapore Institute of three way review process. In addition to the welcome coverage Management (SIM) and WBS, the Diploma achieved by alumni; media reports appeared was launched at the end of March. on awards for staff and their high–profile achievements. Robin Wensley was awarded life membership of the Academy of Marketing, School Administrator Jenny Hocking now has an MBE as well as an MBA (from Warwick of course), John Purcell has been appointed as academic adviser at Acas, Martin Cave has conducted an independent review of social housing for the UK government, David Storey was a judge in the small business and enterprise–based Growing Business Awards, and Duncan Angwin, together with other MSM members, was responsible for leading the judging in the national management consultancy MCA Awards. All these were reported on in both general business and specialist media. Research by our faculty continued to receive coverage. Just a few examples include Paul participants and staff from the WDA, SIM and WBS at the scholarship presentations Edwards’ work on trends in employment law reported widely in print and broadcast, Martin Corbett’s interview on whether music and MP3s at work are good or bad, winter graduation financial masters Bridget Woodman’s expert comments on global warming syndicated across the USA, Tuesday 30 January saw graduands, with programmes awarded and Dean Howard Thomas quoted widely their families and friends return to campus in national and international press on to take part in the Winter graduation partner status topics such as the globalisation of business ceremonies. education, MBAs, and the Bologna Process. Two WBS Specialist Masters programmes, The new facilities of Phase 3 Stage 1 MSc in Economics & Finance and MSc in Last but not least, media coverage this were showcased as WBS Scarman Road Finance, have been awarded CFA Program year is on course to equal £750,000 hosted lunches for all of the programmes Partner status. WBS is one of only six UK worth of advertising, using standard graduating, making it a memorable day for business schools to have achieved this Advertising Value Equivalent measures everyone involved. recognition. The Chartered Financial – and this does not include online Analyst Institute is an international coverage. Vin Hammersley, WBS Director organisation based in the USA with offices of Communications, comments, ‘There is also in London and Hong Kong. real value in positive media coverage and the expertise of WBS academics is always in demand. To put these numbers into context, WBS gets more media coverage than many alumni careers UK universities, even those who have business schools, and we have not dropped mini–site launch from the top five in the UK for media The Personal & Career Development (PCD) coverage in ten years.’ and Alumni teams are pleased to announce the launch of the Alumni Personal & Career View the latest news releases, features, media Development mini–site, a recent addition to coverage and multimedia at the WBS press MSc Marketing & Strategy graduates The purpose of this site is to centre Viola Qiu and Claire Nash with provide an easily accessible source of advice Assistant Professors Duncan Robertson and information to support WBS graduates w and Sotirios Paroutis in their career development. w
  • 10. 0 nexus: summer 07 WBS 40th anniversary looking back Former Dean Robert Dyson, Professor of Operational Research, takes a journey through time from the early days of the School. I joined the then School of Industrial and Business Studies (SIBS) in the summer of 1970, along with Keith Sisson, Thom Watson Pettigrew who established the Centre for Corporate Strategy and Change, and Stewart Hodges who created the Financial Options of the MSc Management and Business Studies to the MBA. Growth was secured through developments of part–time and George Bain (in the Industrial Relations Research Centre. At the end of the ‘70s variations of the MBA. An evening version Research Unit). My subject of Operational Hugh Clegg retired and George Bain secured in collaboration with Jaguar and Massey Research was already populated by Hylton the Pressed Steel Fisher Chair of Industrial Ferguson; a modular version in collaboration Boothroyd, Roy Johnston and Derek Atkins, Relations. Initially, other Chairs were funded with Coopers and Lybrands and the with others including Richard Hyman, Jimmy by Barclays, the Steel Stockholders and the Metropolitan Police and a distance learning Dewhurst and Mel Hirst seemingly well Esmee Fairbairn Foundation. version in collaboration with Wolsey Hall, established too, even though SIBS had been a distance learning college in Oxford. New founded only three years previously. recruits to support this activity included Robin Wensley, Peter Doyle, Bob Galliers, seven former Chairs: left to right, George Bain, Robin Wensley, Roger Fawthrop, Gibson Burrell, Chris Voss, John Bennington (who established the Local Government Brian Houlden, Derek Waterworth, Robert Dyson, Thom Watson Centre) and Jenny Hocking as senior administrator. The Centre for Small and Medium Sized Enterprises was established, headed by Ian Watson, principally as a teaching activity, but in the ‘90s to take on a significant research activity led by David Storey. Since the arrival of Howard Thomas as Dean in 2000 the growth and development has continued, with key appointments such as Colin Crouch in public management and Colin Carnall to lead an expansion of the Executive Education. The undergraduate programme has doubled in size and several new masters’ courses have been introduced. Considerable effort has been invested in the development of the alumni network and The professoriate of Brian Houlden, the From 1998–2000 I served as Dean of Warwick also fundraising. Today the School continues founding Chairman (sic Head) Hugh Clegg, Business School. It was a very different place to develop and, along with the University, Derek Waterworth and Bob Tricker had led to the SIBS of the ‘70s with 150 academics; sees raising its international profile as a key a development that already included the 100 support staff; in excess of 3,000 students objective. BSc Management Sciences, launched against on degree courses, including 2,500 on the Funding Council advice; three masters’ Warwick MBA; an enviable reputation for courses: Management and Business Studies, research confirmed with the highest quality the author in minute Industrial Relations, and Management Science rating (along with London Business School and Operational Research; doctoral students and Lancaster) in the 2001 Research After six years with and executive courses. Research was underway Assessment Exercise, and the first phases Pilkington Bros Plc, Robert in Industrial Relations and developing in of the new building on the Warwickshire joined SIBS (now WBS) in Operational Research and elsewhere. We were side of Gibbett Hill Road. At that time the 70. He was Chairman of twenty or so academic staff and five secretaries School added accreditation by AACSB (US) the School from 78–8; with 100–150 students. In 1978 I took over first and EQUIS (Europe) to the AMBA (UK) then Dean in 8–000. as Acting Chairman and then served a three accreditation. He was also Pro–Vice year term as Chairman. The ‘70s had been a Chancellor of the University period of retrenchment, consolidation and The transformation had begun in the from 8–5 and –005. Robert chaired the Committee of Professors of Operational then steady growth. Roger Fawthrop took mid ‘80s driven partly by the University’s Research from 5–7. He was President of the over from Brian Houlden and added the BSc response to cut–backs in government Operational Research Society in 8– and Accounting and Financial Analysis to the funding to the higher education sector, a is a member of INFORMS and an Editor of the teaching portfolio, and the School relocated report from the Foundation for Management European Journal of Operational Research. to the FME and Social Studies buildings. Education about the size and scope of business schools and the appointment of Research Interests: organisational performance Research continued to develop patchily and George Bain as Chairman of the School. measurement; data envelopment analysis; the faculty grew by the end of the decade to strategic planning/development; business 32 (plus secretaries and one administrator) SIBS was renamed the Warwick Business modelling. including the recruitment of Andrew School following the earlier change of name
  • 11. nexus: summer 07 WBS 40th anniversary  forty years on Keith Bedell–Pearce (MSc Management & Business Studies 68–70) looks back on his studies at WBS and how they subsequently shaped his life. It’s hard to believe it is 40 years since I questions as you like.’ Only one student, travelled to Coventry to be interviewed by Brian Glicksman, who had a first in Maths Brian Houlden for a place on the Class of from Cambridge, fancied answering a ’68 MSc Management & Business Studies question about a shard of glass Hylton had course. It was typical of Warwick then found in a bottle of milk. To be precise, as now that the University had looked Brian answered only half the question to the future and acted on one of the and nothing else on the exam paper but recommendations of the Robbins Report of Hylton was so struck by the originality of 1963 that there should be ‘at least two major the answer that he gave Brian 100 per cent postgraduate Business Schools established for the entire paper. I passed Statistics solely in the UK.’ because in this case, I had read beyond the first chapter of Facts from Figures. I still keep The MSc Industrial and Business Studies , a copy in my bottom drawer. which became the Warwick MBA in 1981, had 29 postgraduate students, many of 40 years on, I still speculate whether I whom were fresh from what was then would have benefited more from my year three years of leisure activities in the form at WBS if I had had some previous business of an undergraduate degree course. We all experience. My conclusion is that the had a shock coming – no more four hours results would have been different but not of lectures a week and a couple of essays a necessarily better. I emerged from Warwick month but a minimum of 12 hours work in 1969 into what was at best the tepid heat a day, seven days a week as we crammed of the technological revolution but I had a what was a two–year course at London and vision of what could be and as a result of the Manchester into a single calendar year. daily diet of case studies, the confidence to Amazingly, we loved it. No one dropped tackle any business problem. My only career out and I suspect many of us took an 80 plan was to change business disciplines hour working week as the norm and have every five years or so to maintain the stream never been able to break the habit since. The of new challenges. The plan has worked structure of the course was not dissimilar for me but I have no doubt I wouldn’t to that of the Warwick MBA today. The have enjoyed such a rich and varied career difference was that there was usually only without the springboard of my 12 months one textbook for any particular subject area at WBS. and in some areas not even that. subsequently became Dean in 1976. My wife was amazed (as indeed I was) when I was It was at WBS I caught the computer bug, appointed marketing director of Prudential the author in minute even though bugs and viruses were as yet 20 years later. She said I had only read the unknown concepts. Systems Theory was first chapter of Kotler. I agreed but that’s Keith Bedell–Pearce became a systems designer taught by Bob Tricker. We looked at the all you needed to know so long as you had on leaving WBS and in 7 joined Prudential prospect of a Brave New World of integrated done Derek’s case studies on Purina pet food where he worked initially on the development of systems and cybernetics, wrote programmes and Kodak dismissing photocopying as some of the first commercial databases. In 75, in Algol and Fortran and prepared our own having no commercial future. he moved to the Pru’s in–house legal department input for the University’s only computer where he qualified as a solicitor, specialising in (about the size of the small house) on 80 Most of our courses were taught by the corporate and commercial law. He subsequently worked in their investment management column punched cards. WBS professors but for me it was the Reader business and the UK retail business and was in Operations Research and Statistics, appointed to the main board in . The subject was called ‘Systems Theory’ Hylton Boothroyd, who held centre–stage because there was very little systems for much of the year at Warwick. Hylton He retired from the Prudential in 00 and practice in the business world of 1968. My was sparkling, wry and fiendish in turn became chairman of the Student Loans Company own thesis was on the design of a computer– and as we laboured through Hillier and and of the Norwich & Peterborough Building based stock forecasting system for Marks Liebermann, I surreptitiously attempted to Society. He is also currently Senior Independent & Spencer. This was ambitious because at keep up with statistics through overnight Director of F&C Asset Management plc, Chairman of Directgov and an investment adviser that time M&S didn’t even have a computer. reading of Facts from Figures, a Penguin to the Royal Society. He is a member of the WBS I had to simulate the running of the paperback pre–cursor to Statistics for Advisory Board and an Honorary Professor of exponential smoothing model I constructed Dummies. the School. His latest venture is as Chairman and using a hand cranked accounting machine. co–owner of 4D Data Centres Ltd, a company Hylton kept his masterstroke for the that provides managed server–based hosting Marketing (with textbook by Kotler) Statistics examination where the rubric at facilities and business continuity services. was taught by Derek Waterworth, who the top of the paper said ‘answer as many
  • 12.  nexus: summer 07 WBS 40th anniversary from MBA to MBE Jenny Hocking, MBE (MBA 88–) is Associate Dean (Planning and Policy) of WBS. In this interview she recalls her early days at Warwick and her involvement in the subsequent success of the School. ‘I joined the University of Warwick in 1979 and my first job was in the Academic Office, where one of my responsibilities the author in minute was the University teaching timetable. It is Born in London, Jenny grew up in Australia. hard to believe now but this was originally Graduating from the University of Tasmania with a a pegboard mounted on the office wall and first class degree in Politics, her career began as an summer holidays were spent handwriting academic (University of Tasmania), then briefly as the timetable onto two A4 sheets taped a public servant (Department of the Prime Minister and Cabinet), finally as a university departmental together! There just had to be a better way, administrator (Australian National University, so I persuaded an IT specialist friend to put Canberra). She married a British academic in 75 it onto a computer, which made me the and returned to England. Jenny has lived and proud owner of the very first administrative worked in the UK since then, with frequent visits to computer on campus. her adopted homeland. ‘In 1986 I was approached by George In 005 she changed roles from being responsible for the non–academic administration of the School, Bain, then Chair of the small, but rapidly to responsibility for planning and policy issues. growing School of Industrial Business The twin focus of this role is on strategic planning, Studies (SIBS) and asked if I would head decision–making and implementation, and up its administration. I felt this was a very organisational responsiveness to change. exciting opportunity for Warwick, to which I was keen to contribute, so I jumped at the Jenny was awarded the MBE for services to Higher Education in the 007 New Year’s honours. She is chance.’ also a member of the WBS Advisory Board. With the recruitment of Jenny and a financial administrator, SIBS boasted 45 academics and around 10 non–academic staff. George Bain had a five year plan for a The first year [1988] I joined the full–time visits from other business schools who see considerable expansion of programmes and programme, attending a proportion of the us as a benchmark institution. The new research centres. He made 12 professorial classes and I then joined the evening cohort. building has given us all a tremendous sense appointments in two years, with each It was much better than I thought, as the of achievement – seeing the project become new appointee committed to contribute advantage was that if things were getting reality and the positive impact of the new something major to build the School and you down on the MBA, you could switch facilities on the wellbeing of students and improve its income, such as the setting up off to concentrate on office matters and staff. of a research centre or starting up of a new vice versa. I tend to be a bit obsessive and it programme. Targets were set and there was taught me to use my time more rationally. ‘The award of the MBE in 2007 was a real sense of a group of people committed The other thing I discovered is that time absolutely staggering from my point of to a common vision but each with their own isn’t such a key issue as anyone has scope to view. It is a tremendous honour and it area of responsibility. increase their efficiency. (Jenny graduated is extremely gratifying to feel that your with Distinction). colleagues actually think enough of your In 1988 George Bain wrote a paper SIBS – Its contribution to put forward a case and go Nature and Name, which set out further ‘It was a great experience and I still keep through the process – you get a big high plans for transforming the department to a in touch with some of the people I met on from that. Having played the leading role professional business school and proposed the full–time and evening programmes. It in building up the professional side of the a change of name to Warwick Business gave me an insight into what it is like to be School, it was a tremendous affirmation. School. WBS subsequently became a well a customer of the School. I feel that people known brand and by the end of the ‘80s were generally very happy then – and ‘The School is now in the top 1 per rose to be recognised as one of the leading continue to be now – with the Warwick cent of Business Schools in the world. Schools in the UK. The School was able MBA experience. I was the first member of I would like its record of attracting the to attract high quality people who were WBS staff to take our MBA but there have very highest possible quality staff and intrigued and attracted by the vision for been a number since. It is also good for the students to continue uninterrupted into putting WBS on the map. University to have managers who can see the next decade and to see it consolidate the University from the student perspective its international reputation and achieve Jenny continues, ‘The late Professor from their own personal experience. the breadth of global recognition it fully Peter Doyle, then Head of the MBA deserves’. programme, encouraged me to do an MBA ‘Every year something happens to affirm the as he maintained that I needed to fully progress the School has made – performance understand the customer perspectives and in the Research Assessment Exercise (RAE); the business school ethos and environment. evaluations by various accreditation groups;
  • 13. nexus: summer 07 WBS 40th anniversary  in credit in Kenya John K Kariuki (BSc Applied Maths 75–8, FMBA 8–) came to Warwick from Nairobi as an undergraduate and returned to study for an MBA at WBS. Here John provides an update on his career and the happy memories of Warwick he still retains. A fter working for over 15 years in the banking, IT and manufacturing industries, I joined AAR Health Services, the largest private health care provider in East Africa in June 1996 as CEO. The majority shareholding of the Company was then held by the Company’s late founder, Bengt Beckmann, a Swedish entrepreneur who six years earlier had invited me to serve on his advisory Board. I had reached a stage in my career where I wanted to run a business in which I could acquire shares and AAR Health Services presented that opportunity. However two years after joining the company, I was only able to acquire a very small shareholding (less than 1 percent). It became evident that without deep pockets John Kariuki (left) and I was unlikely to acquire a significant studying hard for his shareholding in a company that had grown MBA in 1981 (above) by over 100 percent in those two years and was now attracting institutional equity investors like the IFC. The main shareholders of the Company also a lecturer at the Business School and are AAR Health Services (40 percent), Loita was the one who persuaded me to come I therefore started toying with the idea of Capital Partners International, a South back to do an MBA. He even guaranteed setting up a new business in partnership with Africa–based investment banking firm (35 me residence on the prestigious 3rd floor AAR Health Services. In mid 1998 I proposed per cent), and myself (22 percent). The of International House. Sadly he passed to Bengt that we form a new company to main challenge I faced in the early days away two weeks after I enrolled on the MBA provide insurance premium financing was obtaining credit lines from commercial course. He was a remarkable human being services to 55,000 customers. (In East Africa, banks to finance our advances book. We and greatly admired by many overseas health insurance premiums are payable therefore started with very small lines and students. annually in advance). He liked the idea kept overheads very low by outsourcing instantly and thought it tied in well with my whatever we could. Over the years we have I really enjoyed my days at Warwick, banking background. Sadly by this time he focused on building a good track record with both in the 70s and 80s and made some had already contracted leukaemia and passed banks and currently have sufficient credit great friends. What hit me when I first away a few months later. lines from a number of banks to lend in arrived in 1975 was the actual number of excess of US$15m per annum. bars on campus! The Union building had We are in the process just been refurbished and it was a great We have expanded our products to include place to meet new people, particularly of converting the asset financing, general insurance premiums the disco on the first floor and the plush business into a deposit– financing, internet subscriptions financing, Elephant’s Nest with its thick purple and other consumer loan products. We are in carpet. However I never quite got used to taking Micro Finance the process of converting the business into a the cold winters, nor the very hot summers Institution this year and deposit–taking Micro Finance Institution this – remember 1976! year and our goal is to become a fully fledged our goal is to become a fully commercial bank in five years’ time. We also What I remember most about the MBA fledged commercial recently expanded our operations to Uganda course was the sheer volume of reading and Tanzania. material we had to go through every day. bank in five years’ time The key to it was knowing how best to I would say my Maths degree gave me share the workload within your designated Shortly after his death I resigned as CEO a good foundation for developing my syndicate group. And in those days there of AAR Health Services to set up the new analytical skills, while the MBA provided was no email so you couldn’t circulate your business. In May 1999, we established AAR the theoretical framework for developing notes to your group members before the Credit Services as an autonomous division practical business skills. syndicate meetings – everyone had to write of AAR Health Services. A year later we their notes by hand (there were no PCs converted the business into a separate limited The lecturer who made the greatest don’t forget!) and bring them along. liability company, and have continued to impression on me was the late Dr John register growing profits since then. Charnock who was the International House w warden, where I lived for three years. He was w
  • 14. 4 40 years of WBS 1967 1977 1987 Students 24 Alumni 965 Alumni 3,400 Staff 5 Students 204 Students 815 Courses 3 Staff 41 Staff 104 Courses 6 Turnover 3.1m Courses 11 1967 1970 1973 1976 1978 1981 1983 1986 1989 Two years after Launch Roger Derek Robert Dyson Thom Watson George Bain WBS is one of Robin the University is of the Fawthrop Waterworth becomes becomes becomes three UK business Wensley formed, SIBS (The Industrial becomes becomes Chair of SIBS Chair of SIBS Chair of SIBS schools to be rated becomes School of Industrial Relations Chair of SIBS Chair of SIBS as ‘outstanding’ by Chair of WBS MSc in & Business Studies) Research UGC in the research Management 1984 springs to life as Unit selection exercise & Business one of the first 1969 Centre for Studies The launch 1988 1990 business schools Small and First becomes the of the in the UK with Medium WBS takes The number undergraduate Warwick MBA Warwick MBA Brian Houlden Sized its present of academics course by distance as Chair Enterprises name at WBS launched learning begins reaches 100 Hugh Clegg MBA teaching operations appointed centre opens founding Professor 1985 of Industrial Peter Doyle Relations becomes Director 40 years of WBS of the Warwick MBA 1968 by full-time study First three Launch of the masters Since 1967 WBS has achieved successful growth in all areas. Warwick MBA courses by evening & launched integrated study 1967 1977 1987 1995 Sue Brid 1977 become MSc Management 1989 Warwick & Business achieve A seminar in mid–1960s Studies students the ‘new’ MBA View from the teaching centre 1980 library towards Rootes Social Social Studies building building under construction
  • 15. 5 1997 2007 Alumni 10,700 Alumni 21,500 Students 3,160 Students 7,539 Staff 263 Staff 304 Turnover 12.4m Turnover 36.5m Courses 17 Courses 26 Alumni 1994 1998 2000 2001 2002 2003 2004 2005 2006 2007 Robert Galliers Robert Dyson WBS is the WBS is again Phase 2 of Guardian Five new The Times With WBS becomes Chair becomes Dean first UK awarded WBS Scarman survey professors Good three new celebrates Students of WBS of WBS, leading business the highest Road opens of top join WBS. University specialist 40 years of the School for a school to rating for employers Seven more Guide 2006 masters innovation, The launch of the second time be triple the quality rates WBS are in the places WBS degrees, diversity, and Warwick MBA by accredited of its graduates process of as the best and the MSc success modular study WBS is formally by AACSB, research as most recruitment overall Management, Staff admitted to PIM Phase 3a AMBA, & employable under- WBS now has (Partnership in WBS Scarman of Scarman EFMD in the UK graduate ten masters International Road phase 1 Road opens business courses Management) Howard opens Wharton & education Thomas WBS agree my.wbs provider in becomes exclusive community the UK Turnover Dean of WBS under– web site graduate launched exchange programme Programmes 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 dgewater es the first k MBA to e a PhD 2000 2007 Valerie Lachman Phase 3a of WBS becomes the 2,000th Scarman Road opens graduate of the Warwick MBA
  • 16. 6 nexus: summer 07 WBS 40th anniversary top text Nigel Slack, Bob Johnston and Stuart Chambers reveal the story behind the to illustrate their ideas (and set their research) in the context of manufacturing industry. Yet success of Operations Management, now in its fifth edition. nowhere in the world does manufacturing account for the majority of gross domestic B ack in 1995 the first edition of a new We also felt we had something to say. We held product (GDP). In most developed economies textbook in operations management views that, although not radically different it is under 20 per cent of GDP. Any subject was launched. It was the end result from some other authors, we felt represented therefore that ties itself to manufacturing of three years of work from the Operations both a coherent and a more modern view is never going to have an impact on how Management Group at WBS. Of course we of operations. Maybe we were also arrogant managers think. We decided our book would hoped it would do well and would meet enough to believe that everyone else should, at be balanced and reflect a whole range of with the approval of our fellow operations the very least, hear what our views were! different industries. management teachers around the world. But, to be honest, we really had no idea Everyone in the group at the time was This proved quite controversial with some just how quickly it would establish itself as involved in planning the approach to the die–hard manufacturing colleagues in other the leading text in its area. Now, as we are book. However, not everyone wanted to be an universities. Some said we were ‘neutering’ starting to think about the sixth edition, author. Rhian Silvestro, who is now Head of the subject (manufacturing presumably, it is unquestionably the most influential the Operations Group, was hugely influential being a more virile context than the ‘effete’ textbook in its area and some claim it is the in shaping our ideas but at the time wanted to service sector). Others almost implied best selling operations management text in concentrate on her doctorate. that it was our duty to help the country the world (figures are a bit fuzzy, but it has a return to some golden age in the past dominant share of the European market; the when manufacturing dominated the US market is huge but very fragmented). the book economy (actually, in the history of humankind there has never been a time So why has it been so successful? Well, it’s when manufacturing dominated the The 5th Edition of sometimes difficult to know when you are economy). Operations Management so close to it, but perhaps to answer the is published by FT question it’s worth going back to the early The other factor that helped us get our Prentice Hall. 90s when we started to write the book and book right is that we worked closely w look at why and how we did it and maybe it with our publishers. The original is also something to do with how we have book was published under the developed it since then. Pitman imprint which was part of the Pearson Group. Then Pearson Looking back there were probably three took over Prentice Hall so now the book is major reasons why we launched ourselves And because everyone was involved, the published under the ‘Financial Times Prentice on what we knew to be a huge project. debates on how the book should be shaped Hall’ imprint. But whatever corporate changes First, we were frustrated at the lack of were both creative and (at times) challenging. were going on, we always found our publishers an appropriate textbook for our own What did emerge was a set of principles that professional, helpful, and very much students. In the early ‘90s there were still shape the book today. Above all, the style committed to helping us produce the best several rather good US authored texts with had to be honest in reflecting what we felt was book possible. In our experience publishers are high production values that treated the important in the area, whilst still presenting not the rapacious beasts that some academics subject in a solid and coherent manner. alternative perspectives where they exist. hold them to be. They are there to help But they were very, well … American. The style should be accessible without being authors and although our publishing team Almost all the examples were from the US unintelligent, reflect our passion for the has been through many changes of personnel; and the treatment of the subject was very subject, and, where possible, be fun. we have always found that that is exactly what quantitative. they do. We were also clear that we should illustrate In Europe, operations management had ideas with plenty of examples based on our What have we done since those early days? developed separately from operational contacts with a wide variety of industries and Partly we have done more of the same. The research (OR) and, although adopting organisations that allowed us to underpin the principles that we adopted when we first some quantitative techniques, it is a subject content with real life issues. This would make started the project still hold good. But this that primarily concerns the management the book come alive. Moreover, these examples does not mean that you don’t have to change of operations rather than the modelling of should be international in the sense that they anything. In order to keep the book fresh operations. There were also some European were drawn from all parts of the world (not just it is absolutely vital to maintain a flow of authored books, but none that we liked. North America as has been the norm hitherto) new illustrations and examples which are They were either old–fashioned in their and also reflect different industry sectors (and topical and reflect any changes in the subject. approach, or amateurishly written, or not just manufacturing). Why is this important? Well just think, the both. Our aim was to write a book that undergraduates that are currently using our conveyed our enthusiasm for the subject, This last point is particularly important. book were about four years old when we had high production values (in other words, Arguably the most fundamental difference started writing it! Examples and stories that it looked good), and was firmly European/ between our book and those published seem relatively recent to us are distant history international in focus. previously was its insistence on a more to them. And anyway, there are always new appropriate balance between manufacturing examples appearing in the press that are just But it wasn’t just that there was a clear hole and non–manufacturing examples. Even now great at illustrating the ideas we are covering. in the market to be filled that motivated us. there is a bias amongst operations academics
  • 17. nexus: summer 07 WBS 40th anniversary 7 you can help We would really appreciate your help in identifying new materials for the next edition of Operations Management. Specifically, we are looking for interesting examples of any aspect of operations management, illustrating contemporary issues, best practices, or unusual contexts. Sources could be newspapers, journal articles, the Internet, your own organisation and personal network, or your own experiences. From your raw input, we hope to be able to create new boxed examples and short case studies, preferably with good quality photos, and even short videos. All contributions will be welcomed, but we particularly need more ideas from beyond Europe, and in services and the public sector. We will generally need written permission from the organisation featured (usually when we have completed the writing), unless the information is already in the public domain. Please send any ideas to Stuart who will do the initial processing. Bob Johnston, Nigel Slack and Stuart Chambers e Having said that, we do try to avoid changing So for a successful book, here is the recipe. the cosmetic aspects of the book simply for its 3 authors in minute own sake. With every new edition we agonise • Be passionate and enthusiastic about your over what changes would improve the book, subject but not so evangelical that you are either to keep it topical or to make it easier to blind to alternative views. Nigel Slack is Professor of Operations Management & Strategy. He was formerly University Lecturer in use without undermining the coherence that Operations Management at Oxford University, and makes it successful. This is not always easy • There has to be a market for it. Make sure Fellow of Templeton College, Oxford, then Lucas to achieve. We are always trying to balance you understand the current offerings and Professor of Manufacturing Systems Engineering how students might respond to any change where there may be potential gaps to fill. and Professor of Manufacturing Strategy, Brunel against how the lecturers that recommend University. He was originally an Engineer and the book might respond. Broadly speaking, • A market opportunity is necessary but not Production Manager in mass production industries. students want to be assured that the book is sufficient. You have to produce a product He is also founder committee member of the authoritative and reflects modern managerial that’s better, different, or both (ours was Operations Management Association. reality. Lecturers, on the other hand, are far both). There has to be something about it more conservative. After all, each change we that makes it difficult to compete with. Bob Johnston is Professor of Operations make means that they have to change the Management. He formerly held posts, including line manager and operations manager, with several way they teach the subject. • The process of creating a deliverable service organisations. Bob provides advice to a product is important. One of our wide range of private and public organisations. Not surprisingly, the big challenge we publishers told us she gets lots of He is currently academic director of the Diploma now face is how to make effective use of potentially great ideas from academics, in Service Leadership. Bob serves on the editorial internet–based support materials. We are but very few author groups can organise boards of nine leading journals and is a vice rapidly moving to the point where the book themselves to actually deliver it as president of the Institute of Customer Service. itself is almost the tip of the iceberg. Less promised. visible is a wealth of online material such Stuart Chambers is Principal Teaching Fellow, as study guides, further examples, videos Does all this sound familiar? Markets, Operations Management Group. He was formerly and podcasts, that help students learn product development, improvement and Senior Research Officer at Bath University more effectively and lecturers teach more processes for delivering the product. The (Manufacturing Strategy Development). Before that Stuart held production management positions in effectively. Dealing with the opportunities same things that hold true for business Tube Investments and Marley Tile Company. presented by the internet, iPods, and in general also hold true for writing a whatever other technology emerges in the successful textbook. future, will be the real challenge for us over the next few years. Who said that those that can’t do, teach?
  • 18. 8 nexus: summer 07 WBS 40th anniversary trust in success Louise Shepherd (DLMBA 4–7) MA CPFA, Chief Executive of the Liverpool Women’s NHS Foundation Trust, gives a unique insight into the work of the Trust and her key contribution to its success. L iverpool Women’s is one of only two specialist women’s hospitals in the UK and was originally formed following an the DLMBA with colleagues from across many sectors. Even though I had just started work in the NHS, which was completely new amalgamation of four previously separate to me at the time, it was clear to me that the women’s hospital services in Liverpool in service would need and benefit from sound 1993, moving onto its brand new site in business management techniques, hence Toxteth in 1995. my decision to undertake the Warwick MBA. Although the modules of the course We provide a range of services supporting covered all the main business disciplines, as women’s reproductive health and very I had hoped, it was really the opportunity young babies not only in Liverpool and simply to mix with such a wide range of Greater Merseyside, but, in respect of our people from such diverse backgrounds – and specialist services: maternity, neonatal, from across the world – that made it such a specialist reproductive medicine (IVF), success and inspiration to me. gynaecology, breast cancer and genetics; regionally in the North West and nationally After completing my MBA I knew I wanted across the UK. We have a wonderful, to pursue a career in senior management in modern facility and employ around 1500 the NHS, trying to apply the best business staff in the delivery of these services. Our FT NHS hospitals to enable the Liverpool principles to the service for the benefit annual turnover is around £80m. Women’s brand to be available more widely. of the patients we serve. I have been very lucky that this has chimed well with the Our financial success during the first two Government’s desire to see this happen also Running a successful years as an FT has enabled us to develop and have had such a wonderful opportunity Foundation Trust ambitious capital schemes to provide a to put this into practice with all my brand new state of the art breast cancer colleagues here at The Women’s. hospital is very similar to centre, new laboratories for embryo running any successful development and transfer, along with business. It needs to be redesigned modern services to offer women the author in minute real choice on the type of delivery they want based on sound principles for themselves and their baby. Louise joined Liverpool Women’s NHS for success, many of Foundation Trust in August 00, successfully Running a successful Foundation Trust which I studied at WBS hospital is very similar to running any leading it through to NHS Foundation Trust status in April 005, the first NHS Trust on successful business. It needs to be based on Merseyside to achieve that accolade. In January I joined the Trust as its Chief Executive sound principles for success, many of which 007, the Trust was placed amongst the top 8 in August 2003, having previously been I studied and developed my own thinking in the country by Monitor, the Independent Finance Director at the Countess of Chester on during my time at WBS during the ‘90s. Regulator for Foundation Trusts. NHS Trust for 5 years. I was recruited by It needs: Prior to this she was Deputy Chief Executive the Board at the time to lead the Trust in its and Finance Director at the Countess of quest to become one of the first Foundation • Excellent, highly motivated people, Chester NHS Trust for over five years after first Trusts (FT) in the country, which we working together in teams towards joining the Health Service in  as Director successfully achieved in April 2005. This is common, shared goals. of Business Development at Birmingham the Government’s policy of encouraging • People who want to lead and to be very Heartlands and Solihull NHS Trust. After leaving leading NHS Trusts to break away from well led at all levels in the organisation. Cambridge University in 85, she trained ‘direct rule’ from Whitehall and stand alone From a personal perspective, you need to as an accountant in local government before as quasi independent NHS ‘public benefit be visible to people and approachable, joining KPMG in Birmingham as a financial and management consultant to the public sector. corporations’ – effectively running ourselves willing to listen. as a business for the benefit of our patients. • A total commitment to excellent quality Louise has a number of keen interests, of service. including hill walking (she is currently Since becoming a FT, we have expanded • A commitment to trying to do the right three–quarters of the way through climbing all our specialist services quite substantially, thing, right first time. of Scotland’s ‘Munros’), music (she plays the including increasing our cancer services by • A willingness to be flexible in the design violin in The Liverpool Mozart Orchestra) and 20 per cent and IVF services by 30 per cent. of services to meet patients’ needs and football – she has faithfully followed The Rams We have signed a ground–breaking deal expectations – as well as make services as (Derby County), her home town football club, since going to her first game at the age of 5. with the private sector to further develop efficient as possible. our IVF services for patients across the North She lives in Cheshire with husband Keith and West and are currently exploring entering Many of these principles were ideas we daughter Katie, who is 8 months old. into franchise arrangements with other non debated and discussed during my time on
  • 19.   alumni board Your Alumni Board has 5 members drawn from the breadth of the alumni community, three student members and five WBS staff members. Together we are focused on building engagement across the alumni body through three priorities for 007: • International relations • Strategy • Board development International relations – led by Manny Coulon The international relations team is: Manny Coulon (Chair) FMBA 8– The International Group aims to better represent David Allan MPA 000–4 and support the many alumni outside the UK. We are growing a network of overseas volunteers to act Rob McCulloch BSc Management Sciences 7–5 as informal focal points for alumni in their country. Vivek Rajagopal Current FMBA student They will be instrumental in keeping us informed Clive South EXMBA 6– about what is happening in their region and we Kate Spencer Current DLMBA student will work closely with them to provide support, guidance and assistance wherever possible in setting up groups and events in their area. One obvious and If you would like to get involved, or be put in touch immediate goal in this 40th anniversary year for with the people in your country or region who have WBS is to encourage as many gatherings of overseas already volunteered, contact Manny at: alumni for the ‘Global Dinners’ on 15 November. e Manny Coulon Strategy – led by Toby Cross The strategy team is: Toby Cross DLMBA 00–6 Howard Thomas, our Dean, has issued a challenge Ross Milburn DLMBA 00–6 to us, to contribute to a future vision of what WBS should be in ten years’ time. Ananda Roy FMBA 005–6 Mark Whitley FMBA –0 We are therefore interested in the views of the Henri Winand EXMBA –0 broad alumni body and are gathering these through the year. We also feed into the planning cycle for Alumni Relations from a strategic perspective. If you’d like to get involved in shaping the Dean’s challenge, either by contributing or helping to gather views of Alumni then please contact: Toby Cross e without delay. Board development – led by Paul Wyman The board development team is: Paul Wyman (Chair) BSc Management Sciences 7–4 The board has one formal committee, the Richard Hughes FMBA 4–5 Nominations Committee which consists of three alumni members and the Head of Alumni Relations. Nick Jessett EXMBA 85– Three further board members are working with Ross Milburn DLMBA 00–6 the Committee on implementing the following Swag Mukerji FMBA – initiatives in 2007: David Sykes FMBA 86–7 • Handling queries from potential board applicants. • Enhancing processes such as board selection and induction. • Developing responsibilities such as succession If you have any other questions or queries about how planning for board positions. to get involved then by all means contact me: • Proposing structural changes for the board such as creation of a board vice–chair role. Gill Thewlis Paul Wyman FMBA 8–0 Chair, WBS Alumni Board Four members of the Alumni Board will step down in 2007, so if you are interested in getting involved, the deadline for applications will be in e gillian.thewlis8@mba. September and details will be available online w In the meantime, if you would like to know more about joining the board you can contact: e Gill Thewlis: Chair
  • 20. 0 nexus: summer 07 WBS 40th anniversary WBS in 007 four current students share their experience of studying at WBS Mårten Abrahamsen Dustie Houchin Undergraduate programme MBA programme Prior to joining the full–time MBA cohort, I was a human and It has been almost three years since it all started and by the time veterinary osteopath working in London and the South. My this is published, I will no longer be a student. Looking back, I decision to study for an MBA was born of a need for change am truly amazed by the amount of knowledge I’ve gained, both and opportunity. I enjoyed being a consultant but yearned for inside and outside the lecture theatres. The Undergraduate something more challenging. The problem was that I lacked the programme at WBS is very flexible; there is a long list of business business acumen to approach an international organisation and modules to choose from and I even got to study abroad for a year sell myself appropriately. – in Illinois, USA. So I began the MBA, hoping that I could attain the business But Warwick wouldn’t be the same without the high calibre education required to do what I wanted to do. I had no idea how students and professors. In classes involving group work, I’ve I would fit in on the programme; but actually a fundamental been part of group discussions and lesson that I have learned whilst on problem–solving on a level that I never the MBA is that tenacity and creativity thought was possible before I came create success – not certificates. here. The overall Warwick experience has been fantastic; WBS has prepared The MBA has given me the confidence me for business in every possible way and know–how to communicate since the very first day. They have been with business professionals, and to three great years, and I am now ready to challenge my environment at an move on to the ‘real world’ as a proud academic level. And the truth is that graduate of Warwick Business School. whilst we are all the keepers of our own destiny, being at WBS has given me the After graduation, I will be joining opportunity to make my life whatever I the Investment Banking Division of want it to be. Goldman Sachs in London. Hazel Huang Kunal Jhanji Doctoral programme Specialist Masters programme Prior to my PhD studies, I taught It had always been my dream to undergraduate courses for a year and study at WBS owing to its world–class also had seven years experience of sales standards and the reputation it holds. and marketing in Taiwan. I came to Amazingly, WBS has delivered more, in WBS in 2004 and my research area is terms of professionalism and teaching, consumer behaviour. than I expected. It has helped me grow both intellectually and professionally. Being a doctoral researcher at WBS It was definitely one of the best is a great experience. My supervisors decisions of my life to come here and are top researchers in the field and study. are committed to helping me shape my ideas, enhance my research capabilities, and build my WBS gives you invaluable interaction with some of the finest confidence. I also have many opportunities for intellectual brains in the teaching world. You get the opportunity to learn exchange with great minds from all over the world. from the best minds, and interacting with them gives you a wide knowledge base and an altogether different level of confidence. WBS strives to build a friendly atmosphere around doctoral The teaching is very practical and oriented towards the real researchers. The first year was particularly valuable in terms world: the case studies are all from real companies which give of bonding with other researchers, who go through the same a flavour of the challenges you’ll face at work and external ups and downs in the PhD process. Morning coffee is an ideal speakers talk about real business issues and problems. opportunity to interact with doctoral researchers from different stages as well as faculty members. The PhD experience is very It has been an extraordinary experience; WBS is a place where different from working in industry or studying for a masters you have the right combination of superb quality of study degree. It involves different interests, excitement and stresses! and amazing campus. This is a place where you can have the I have found the friendly environment and support from experience of a lifetime. supervisors and colleagues we have at Warwick very important.
  • 21.   WBS development programme challenging minds, changing lives WBS wants and needs to stay ahead as a leading teaching and research institution, attracting the most able students regardless of donor in profile their situation, and moulding outstanding and unique leaders across business and management. In order to achieve these goals WBS has identified three key priority areas to support via the Fund for Academic Excellence; the learning environment, our students and our faculty. Manny Coulon (FMBA 8–) What your donation can do Managing Director, All gifts received by WBS will only go to supporting students,, faculty or the learning environment. Currently unrestricted gifts are Member of WBS Alumni Board supporting the new building development. EVERY GIFT is valuable to us at WBS and we appreciate that some ‘I have always believed in getting involved and giving donors do not have the ability to give large sums of money. However, something back. Working on the Alumni Board and also accumulative and on–going gifts will quickly combine to create helping with courses wherever possible are two ways of scholarships and faculty exchange. doing so, though obviously not everyone is able to do this. Specific giving opportunities include: Clearly, donating to WBS is an option to everyone who will create one year’s funding for an undergraduate wants to express their appreciation for their time at the scholarship for a student from a less advantaged business school. I am delighted to be in a position to give background, giving them the opportunity to take up on a regular basis and know that all monies received by their offer of study at the School WBS, from small regular donations to large one–off gifts help in many ways to grow the School – building on its will create an MBA scholarship for a distance learning academic excellence, adding to the latest phase of building MBA student – WBS will match fund your £4,000 donation – creating an £8,000 award for a talented or even helping develop new courses’. student will create an MBA scholarship for a full–time MBA thank you: our pilot WBS telephone campaign! student – WBS will match fund your £6,000 donation, creating a £12,000 award for a future inspirational leader Current Warwick students recently called a small number of MBA alumni to raise funds for the WBS Fund for Academic Excellence (FAE). This was a pilot exercise and will provide funds for a faculty exchange with one of we were delighted to raise £8,000. our prestigious global partners. The FAE is directed towards supporting students through bursaries and scholarships, supporting faculty through will provide a new syndicate room. This will enable nurturing exchange with our global business school students from diverse backgrounds to benefit from partners and last, but by no means least, supporting the collaborative group work, which is a critical part of development of WBS’s learning environment, which in turn their learning experience at WBS. enhances learning and attracts the best talent – people who could well be future global leaders. will create a new seminar room in the School, creating a more intimate and informal teaching and learning Thank you to everyone who gave so generously. experience for groups of 20–30 Following this success, we are now planning a further telephone campaign. If you would like to be called, please will create a new lecture theatre at WBS, benefiting ensure that your contact details are up to date: our students with state–of–the–art facilities including electronic flip charts, digital projectors, visualisers w (electronic OHPs), ‘self drive’ recording facilities and digital audio loops If you would like to discuss a donation in further You can also find more information on: w detail please contact the Development Office. development and give securely online via the Giving to Warwick T +44 (0)24 7657 5835 e web site: w
  • 22.   undergrad update For many students, myself included, the end of the final I joined the WBSS in my first term and term of the 2006/7 year marks the end of our three years have since passionately believed in at Warwick. Needless to say, the Warwick Business School further promoting and developing Society (WBSS) has played an instrumental part in adding everything the society has to value to the undergraduate experience. Our annual offer. As President I aim to ensure Forum attracted influential and charismatic speakers that every student at Warwick including Thomas Berglund, CEO of Securitas, and WBS’s University has the opportunity to very own Dr David Finnegan. A lasting philosophy for reap the benefits provided by the delegates was that there is no single or ‘best’ road to success. WBSS. Our corporate and For me however, Warwick Business School and WBSS in social committees have particular has been an essential vehicle already begun working on the next Business I strongly believe in Warwick’s ability to deliver a solid Ball, while also planning and pragmatic business education and am thrilled that further rewards for our WBS was ranked #1 for undergraduate employability members. by The Guardian. As I hand over the Presidency to Alexander Groenert, I am sure the momentum we I step into the next have built and legacy we have created will live academic year with on for the next generation of WBS students. The the utmost confidence position of Non–Executive Director represents a due in part to an new seat on the WBSS Executive Board and I am exceptionally strong honoured to be the first to occupy it. By pledging my Executive Board. financial support I hope to strengthen an ethos of mutual advocacy: flying the Together we can build on the excellent reputation which WBS flag and taking pride in being a graduate of Warwick Business School. Robert has maintained. For the success we have enjoyed, and the ambitions we are continually pursuing, we have I would like to thank the WBSS Executive Committee for all their hard work and our members to thank. w dedication this year. Robert Downer, Non–Executive Director, WBSS Alexander Groenert, President, WBSS WBS in the late ‘60s The University was a different place then, I also got deeply involved with CIPFA, the much smaller than today. The Business public sector accountancy body, which, Here Roger Tabor (MSc Management & School operated from the East Site and Rootes I am delighted to say, now has a fruitful Business Studies 1969–70) responds to our call Hall was fenced off because the still fairly new collaboration with Warwick Business School. for memories of WBS. white tiles were falling off. I remember the long trek down to the computer centre where In 1969 I was fortunate to get a scholarship we operated machines to produce punch from my employer, The Post Office, to do cards, one to each line of a program, and the a postgraduate business degree, and was long wait for the batch to be returned with accepted for an MSc (the Warwick MBA not the inevitable error report! having been invented then). Hard to imagine, but when I started I was still a civil servant There was student unrest that year, but the working for a Postmaster General, and the protests tended to pass us postgrads by, big change to be an employee of a public immersed in our work on the East Site, and corporation happened in October. Both at with many of us living off site. It was a good work and on the course there was a great year, and the qualification got me a leg up sense of being in on something new. Business in the PO when I returned. Unusually, I postgraduate degrees were still relatively new, actually stayed with the same employer until mid 1960s – view from the library and I think we were only the third cohort at retirement although I branched out to take towards Rootes Social building Warwick, itself still only a few years old. a non–exec position with a health quango. contact details Pam Barnes Sue Cresswell, Paula Kersten, Tracy Lynch In–house photography by John Alumni Publications Officer Jane Varley. Events Coordinators Alumni & Development Weatherly Alumni Association t +44 (0)24 7652 4396 t +44 (0)24 7657 3967 Office Manager Warwick Business School e T +44 (0)24 7615 0171 T + 44 (0)24 7657 5835 nexus is the magazine of the Alumni University of Warwick T +44 (0)24 7615 0515 E Association, Warwick Business Coventry CV4 7AL Kathryn Chedgzoy & Emily e School T +44 (0)24 7652 4306 United Kingdom Jamieson, Development & e Ben Plummer The views contained in nexus are those t +44 (0)24 7652 2813 Alumni Relations Assistants e Director of Development of contributors and not necessarily f +44 (0)24 7652 3719 T +44 (0)24 7652 2813 & Alumni Relations those of Warwick Business School or the E E Caroline Hughes t +44(0)24 7652 4188 University of Warwick W E Alumni Relations Executive e t +44 (0)24 7652 8487 Design by Morse–Brown Design E w
  • 23.   40th anniversary global celebration 5 November 007 With graduates in over 0 its own character, depending on up to date so that you receive the countries we wanted to include what the group organising it has in invitation. If your region isn’t listed everyone in our 40th anniversary mind. We already have volunteers then do contact us and volunteer celebrations. Building on the in lots of cities (see below) who e idea of New Year celebrations will be planning events, but it isn’t we decided to mirror Warwick’s too late for you to get involved. Each gathering will receive a ‘party ambitious spirit and try to have Some events will be large and pack’ to support your activities and the largest ever gathering of WBS some may only be a few people. ensure that however ‘local’ the alumni in one day. Why don’t you It doesn’t matter how many events event, there is still a flavour of WBS. get together with WBS graduates take place in one country – the wherever you are and enjoy more the merrier – although we do This is a great opportunity to build drinks or a meal, toast the future hope that people may be willing to networks in your area. If you would success of WBS, and ensure that travel a little to mark the occasion. like to know who else is near you our presence as a global business don’t forget you can check using school is felt! You might be wondering how the online directory at to get involved. If your region is w To make this happen we are relying listed below then you could join Be sure to keep your contact details on alumni volunteers throughout the organising committee or just up to date or we will not be able to the world. Each event will take on ensure that your email address is send you the invitation. We look forward to seeing you on 5 November! Canada (Toronto) Malaysia (Kuala Lumpur) China (Beijing) Norway (Oslo) China (Hong Kong) Singapore China (Shanghai) Sweden (Stockholm) Greece (Athens) United Arab Emirates (Dubai)
  • 24. 4 4 UK events review 5th annual dinner The magnificent London landmark Tower Bridge was the venue for Warwick Business School’s 5th Annual Dinner. Guests were invited to this celebratory occasion because of their substantial contributions to the heritage and fabric of WBS. The atmosphere made it clear that everyone present was a strong advocate for and deeply passionate about WBS, and about helping the School to achieve its challenging objectives. Speeches from the Vice–Chancellor and the Dean inspired alumni, friends, retired and present staff and donors by reference to the many achievements of WBS and the University of Warwick through– out the last forty years. The list of accolades and accomplishments is truly impressive for a relatively young school built on muddy playing fields. However, the success of the past did not detract from the passion and enthusiasm both Professors Nigel Thrift and Howard Thomas had for communicating the vision of WBS over the next five years – to be the best European business school. Eighty guests enjoyed fine dining (no mean feat at 100 feet!) breathtaking views of London and an opportunity to make new contacts. This was one of several events earmarked as 40th To view photos of this event online: Anniversary celebrations. Others include the Summer Ball and Open w–ac–uk/ Day in July and the Global Dinners on 15 November. WBS academic update seminar How to sum up the Academic Update Seminar held at WBS on Saturday 10th March 2007? – ‘excellent’! The day was an opportunity to revisit a number of MBA topics and to meet a wide range of alumni – the excellent attendance of over 100 came from right across classes from 1970s to 2000s. The day began in good Saturday mood with Sue Bridgewater speaking on Talent Wars – business lessons from football management; audience discussion on José Mourinho’s management at Chelsea could have occupied much of the following speakers’ time! We gained a fresh look at Strategic Customer Management with Nigel Piercy, and Michael Shulver ensured that the post–lunch ‘graveyard’ shift was anything but, with a Monty Python video introducing his subject of Inductive reasoning and performance management. ‘corporate families’ Nigel Sykes presented current work on the ‘DNA’ of entrepreneurial management teams, giving us intriguing insights into the mix of personal styles which equally complement and frustrate Is the person sitting opposite you at work a WBS graduate? If you one another, but seem key to success. The ensuing coffee break would like to form a WBS ‘corporate family’ within your own conversations seemed to revolve around ‘which am I?’ and ‘which company, or if you are already part of an informal network at work, would I like to be?’ The presentations were closed by Harry then we want to hear from you. By accessing another part of the Scarborough talking on the hot topic of Open innovation, challenging WBS Alumni Association in your own company, you will benefit us to look beyond the competencies of our own organisations for from networking, relationship building with colleagues and peers, innovative ideas and capabilities. The day finished with a buffet web resource via WBS and access to WBS academics. Activities can supper and tour of the new WBS facilities, in which not a little envy be as formal or informal as you wish and might include: online was expressed for current and future students! networking, internal email lists, drinks evenings, lunches, formal dinners and presentations from WBS faculty. Take advantage of the If you have a passion for learning and honing your skills learned WBS network without even leaving your desk! at WBS (no matter how recently or long ago) these Seminars are a fantastic opportunity. Watch out for the Open Day on 21 July and If you are keen to get involved in any of our groups or would like to the Academic Update on 22 September. find out more, please contact Caroline Hughes e or visit the website at Reviewed by Dr John W Burgoyne (DLMBA 00–6) a New Business Innovation w Manager with Oxford Instruments plc.
  • 25. 5 5 UK events review SIGs nd in City series The Telecoms group resumed its activities in April with a Our second seminar in the WBS–Detica City Series was on the theme teleconference meeting on Mobile Pricing and Regulation presented of Financial Services. Our speakers included Dimitris Vougiouklis, by Professor Martin Cave, Director of the Centre for Management from the Detica group with a talk entitled Unravelling Asset Manage- under Regulation at WBS. The presentation was very well received ment. We were also pleased to welcome WBS alumnus Guy Fraser– and further teleconference dates have been arranged for 7 September Sampson (DLMBA 1985–9) who spoke on Multi Asset Class Investment and 16 November. Strategy. All alumni SIGs are volunteer–led and meet in a variety of ways. SIGs Once again we thank Simon Finnie (EXMBA 1999–2003), Principal exist in the following areas: Brand Management, Entrepreneurship, Consultant at Detica, for hosting this successful event at Detica’s Public and Voluntary Sector Network, and Telecoms. London offices. WBS forums l to r: speakers Dimitris Vougiouklis and Guy Fraser–Sampson with host Simon Finnie The popular and well attended spring series featured: Dr Peter Couch (MBA 1996–2000), Head of Strategy and Regulation, National Grid Wireless. Topic: Spectrum – the Developing Asset – can regulatory changes create new billion dollar global markets? Professor Jan Mouritsen, Department of Operations Management, Copenhagen Business School. Topic: Intellectual Professor Jan Mouritsen Capital project implementation in a large engineering company Yaver Abidi, Director of Business Analysis, Halcrow Group. Topic: 21st century challenges for a global professional services firm – a century of international adventurism and still learning The autumn series will begin in October and details will be published shortly. w UK regional dinner series 007 The UK dinner series was established for alumni who can’t usually Regional groups roundup make it to one of the regular regional group meetings, either because of distance or timings. The dinners have made a resounding start with excellent attendance and enthusiasm for more! Regional group meetings across the UK The 40th anniversary celebration programme began in Reading on have gone with a swing 22 February with over 20 attendees and was followed by Leeds on as usual with regular 24 April with 14 alumni, with over 18 alumni attending the Milton events taking place in Keynes evening on 15 May. The dinner in Cardiff on 26 June was London (First Friday); also well received, co–hosted by Professor Howard Thomas, Dean of Midlands; Oxford and WBS and Caroline Hughes, Alumni Relations Executive. the South West. The evenings start at 6.30pm for drinks followed by dinner at First Friday with 7.00pm. A WBS faculty member or doctoral researcher co–hosts the a twist took place event, together with staff from the Alumni Office. Venues will be on 13 April at The advertised closer to the events and in 2007, dinners are still to take Arndean Gallery for a place in: First Friday champagne reception and private viewing of Manchester Southampton Edinburgh contemporary Vietnamese fine art. Oc–Eo Art, established by WBS alumnus, Peter Quintana (MSc Business Management Systems 92–6) 4 September 8 September 0 October specialises in contemporary Asian fine art. Over 60 alumni and friends attended the spectacular exhibition. Our thanks go to Peter for the idea and the opportunity. The Terrace at Somerset House proved an extremely popular venue in June.
  • 26. 6 6 alumni news Swapping high heels for hiking boots high profile Christine Bennett (EXMBA Business MK 1998–02) will undertake the trip recently profiled of a lifetime to Peru to climb the Sarah Deaves Inca trail to Machu Picchu in (MBA 1991–3) October. She explains: ‘As a child I Chief Executive was fascinated by the story behind of private bank the hidden city tucked away high Coutts which in the mountains. How did the opened an office in Incas manage to build it with Milton Keynes last primitive technology and yet the year. Sarah began ruins remain today and provide a her banking career as a cashier for NatWest and from 1997 ran their fascinating insight into how they co–branding division before moving two years later to head up lived.’ NatWest Commercial Cards. She then became Managing Director, Own Brand Businesses, for the Royal Bank of Scotland, with The trek is part of an organised responsibility for Lombard Direct and DirectLine Financial Services trip with Action Medical Research which pioneers ground–breaking Sarah joined Coutts as Chief Operating Officer in 2002 and became medical techniques. Through their Chief Executive ten months later. Sarah is the first female to occupy ‘Touching Tiny Lives’ programme they have developed innovative the position in the 314 year history of the ‘Queen’s Bank’. cures and support for tiny babies such as the incubator. As she was herself a premature baby who benefited from the marvels of medical science, this is Christine’s way of saying thank you and giving new president something back to a worthy organisation. w The appointment of Professor David Hunt (MSc Management all work and no play & Business Studies 1970–1) as President of the Institute of In Midlands Business Insider magazine, an article entitled All work Financial Accountants (IFA) was and no play, gets you an MBA, arguing the pros and cons of studying recently reported in Financial for an MBA, featured an interview with WBS alumnus Patrick Accountant magazine. McCourt (EMBA 2002–5), Senior Project Manager at DBK Back. The article entitled First among equals, celebrates David’s While highlighting the volume of career and achievements: work involved, Patrick ultimately as UK representative on the International Federation of Accountants concluded, ‘It’s like having Education Committee, international training partner with Panel a passport – a transferable Kerr Forster, president of the Association of Accounting Technicians qualification that’s generally and principal of La Chasse Management Development Company, recognised almost anywhere in which he founded in 2002. He was also awarded the Everybody business. And it changes your Counts Lifetime Achievement award in 2003 for his extensive ambitions – I’ve had interviews charity work. w for jobs I’d never even been considered for before or even considered myself.’ international alliance Minling Chen and Ross Glover (FMBA awards for research 2002–3) were married in a beautiful ceremony on a wine farm in Paarl, just Congratulations go to Professor Bob McGee outside Cape Town, on the 14 April 2007. (PhD 1982–6), Andreas School of Business, Their Zimbabwean–Singaporean union Barry University, Florida, USA, who recently truly reflects the international aspect received a Distinguished Research award for a of a Warwick MBA. The couple had paper presented at the Allied Academies Spring their wedding in South Africa, followed 2007 International Conference in Jacksonville, by a celebration dinner in Singapore Florida, in the category of Accounting and but not all on the same day! Their best Financial Studies. man, Alastair Brown, was a fellow MBA classmate and several other MBA friends Earlier in the year Bob received two awards were there to share in their joy. from The International Academy of Business & Public Administration Disciplines for his Both Minling and Ross are now back research on Tax Evasion and Ethics: A comparative in London to begin married life after a study of 33 countries and Antidumping, Business month long ‘wedding world tour.’ Ethics and International Relations. We wish them every happiness.
  • 27. 7 7 alumni news PhD for Sheila Appointments Congratulations to Dr Sheila Marsh (DLMBA 1988–92) who Stefan Barden (MBA 1991–2) appointed Chief gained her PhD from Lancaster University last December. Executive of Northern Foods. According to Sheila, ‘I did a part–time PhD while working in my own consulting business in the public sector – Opus Martin Clark (DLMBA 1991–5) promoted to Training Development & Design. My research was a study the rank of Assistant Chief Fire Officer by the of my own work situation focused on the ‘feminine’ in West Midlands Fire Service. consulting.’ w David Coppock (DLMBA 1985–90) appointed International Trade Director for UK Trade & a bridge too far Investment for the North–East region. Professor Edward Ng (DLMBA 1993–01) is Tim Devitt (MBA 2001–2) joined Rothschild a professional architect who teaches at the Diamonds Ltd, following 15 years at Diamond Trading Company. Department of Architecture, Chinese University of Hong Kong. He is actively involved in the Claude Sarfo (MBA 1997–8) elected onto the charitable project ‘A Bridge Too Far’ which helps International Management Board of the villages in China by building safe and durable Association of MBAs (AMBA). bridges. Vina Patel (MBA 1998–9) appointed Director In Maosi Village, Gansu, children had to cross of Institutional Equity Sales at Haywood Securities UK Limited, a subsidiary of the river every day on their way to school across Haywood Securities Inc, a leading Canadian a temporary bridge made of mud and tree logs. independent investment dealer. This fragile bridge would be washed away during summer months and students were forced to Paul Kehoe (MBA 1989–90) takes over the venture across the river, resulting in injuries and controls at Bristol International Airport as accidents. Chief Executive. This inspired Edward to design a permanent Daniel Sailland (MBA 2004–5) became Senior Administrator for the Mount Currie Band bridge for the villagers. After years of planning (Lil’wat Nation) based in Pemberton, British and fundraising, a group of enthusiastic professionals and dozens of Hong Kong and Columbia. mainland university students travelled to the Maosi Village in 2002. In intense heat and with the help of the local villagers, it took only six days to finish building the Wu Zhi Qiao. Chris Sturgess (DLMBA 2000–4) joined This project has won prestigious awards including the Royal Institute of British Architects Colemont Insurance Brokers as Finance (RIBA) International Award. Director. David Whitmore (BSc Accounting & Finance Professor Ng and colleagues established the Ui Zhi Qiao Charitable Foundation in April 1977–80) appointed Group Chief Executive 2007 to raise funds to continue the projects. w Officer of global management consulting firm Compass golden link top award The Sofia Echo recently profiled Nick Belated congratulations to Commander Saunders (MBA 1994–5) CE0, Golden Jo Kaye (MBA 1990–1) Metropolitan Pages, Bulgaria, under the headline Police Service Central Operations, who From gold mines to Golden Pages. was awarded the Queen’s Police Medal (QPM) in the 2007 New Year’s Honours Having graduated in chemistry and list. pharmacology, Nick initially began work at a gold mine in Australia. Jo joined the Metropolitan Police in 1981 Back in the UK he joined a small and was promoted to Commander in pharmaceutical company where he November 2000. Initially posted with discovered he loved management and responsibility for south–east London, he was good at it. After spending another transferred to Pan London Security post– year backpacking in South America he 9/11, becoming Head of Roads Policing in returned to the UK in 1994 to study for an MBA at WBS, where he 2002. In 2005, he assumed responsibility also met his future wife. for firearms matters and the Specialist Firearms command, but this year has Nick worked for seven years at Yell Group plc and was then given expanded that portfolio to include the chance to launch Golden Pages in Bulgaria, and landed in Sofia Diplomatic and Parliamentary Security. in June 2006. According to Nick, ‘It was a great opportunity and a challenge.’ w Secretary of the ACPO Emergency Procedures Committee, Jo is the national lead on Humanitarian Assistance in Emergency, and a member of the national ACPO committee for the Police use of Firearms.
  • 28. 8 h Online directory of alumni h Access to Harvard Business Review h Calendar of forthcoming events h Latest school and alumni news h Volunteer alumni mentors h Career resources and vacancies h Networking opportunities visit us at or call us on +44 (0)24 7652 2813 To login to view the directory or online and update sheet enclosed with your journals you will need your alumni number. magazine. Alternatively you can contact This is your old student number and is the Alumni Association,, printed on the address who will supply it to you. WBS branded merchandise now available online you can also buy t-shirts, polo shirts, fleeces, & sweatshirts …just the thing to be seen in! Teddy in Paris with Peter Phillips (BSc Accounting & Financial Analysis 1978–81) member of the WBS Founders’ Association Where will you take Teddy? Send your images to