How great leaders inspire success - Catersource 2013

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  • Very relevant todayInspiration is everywhere Can you actually be better at what you do if you are happy? It is my hope that after this you will leave inspired and ready to do great things for your team and for yourself
  • Very relevant todayInspiration is everywhere Can you actually be better at what you do if you are happy? It is my hope that after this you will leave inspired and ready to do great things for your team and for yourself
  • Me! Like a candied jalapeno…spicy with a little bit a sweet! :D
  • Tell story about how I purchased it and made it happen.
  • Farm to table Small plates Making food great and approachableFood centric events – Top Chef,etc
  • Points come in individually on click.
  • Points come in individually on click.
  • Points come in individually on click.
  • Super cool event – showcased their creative process online – shared it to generate interest. Their team wants to be a part of something bigger than them.
  • Who got up this morning and said – Huh, let’s make it a mediocre day.
  • Reformat slide, change photo
  • I would like to click each bullet to have them slide in.
  • Video Link: http://www.youtube.com/watch?v=o2Ltz8d16kEClick image to play.
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  • How great leaders inspire success - Catersource 2013

    1. 1. HOW GREAT LEADERS INSPIRE SUCCESS WARREN DIETEL, CEO PUFF ‟N STUFF CATERING ORLANDO & TAMPA, FL
    2. 2. INSPIRE1. Fill (someone) with the urge or ability to do or feel something, esp. to do something creative: "his enthusiasm inspired them".2. Create (a feeling, esp. a positive one) in a person: "inspire confidence".
    3. 3. HOW GREAT LEADERS INSPIRESUCCESSWHAT DEFINES YOUR SUCCESS? HOW DO GREAT LEADERS INSPIRESUCCESS?Warren will share his unique path and encourage different thinking abouthow YOU approach your daily business challenges. Lead your team to understand the value in trends, and how to best leverage them Drive pride, ownership in yourself, your company, and ultimately your deliverables Why is WHY so darn important? ROI: How do you leverage and communicate these important traits to your prospects and clients?
    4. 4. ME!
    5. 5. ABOUT THE SPEAKER• Entrepreneurial from the start• Professional Experience – Car Detailing, Puff „n Stuff Catering, Disney Weddings, Disney Institute, Scott Kay, back Home!• Industry Involvement – ICA Board Member, Regular Speaker for Catersource, The Special Event, American Rental Association, EPCAS, and NACE
    6. 6. THE PUFF STORY• Opened in Central Florida in 1980 as a family-owned business• Purchased in 2003, annual sales of $1.8 million, at operational limit• Antiquated infrastructure with inefficient space & poor equipment• Tremendous potential + aggressive growth plan = 267% growth in 3 years• Opened new commissary in 2006
    7. 7. IT‟S ALL ABOUT PEOPLE & CULTURE• 40+ Full-Time Team Members and 200+ On-Call• Diversified business segments and multiple markets – Orlando & Tampa• 3 Exclusive Venues and over 100 Preferred Status “When employees think, act and feel like owners… everybody wins.” - Jack Stack
    8. 8. • It All Started With a Car IT ALL STARTED WITH A CAR
    9. 9. LEAD YOUR TEAM TO UNDERSTAND THE VALUE IN TRENDS & HOW TO BEST LEVERAGE THEM
    10. 10. BUILD A CULTURE AROUNDENGAGEMENT, INNOVATION & QUALITY Involve all department managers - Create ownership - Meet weekly - Focus on top 3-5 goals per department - Accountability to each other & report minutes - Address both short & long term needs - Educates sales: promotions, new recipes, and drive key initiatives - Develop Food and Service Standards: every member looking out for quality, hospitality and service
    11. 11. OUR MISSION It‟s our mission statement and so much more. It‟s our way of life.It guides the actions of our team members and decision making for all levels of management.
    12. 12. OUR CORE VALUES Professional – In behaviors and appearance Respect – For self, team members and clientsOwn – Accountable for each others‟ success and safety Anticipate – Serving team member and clients needs Communicate – Timely, accurately and honestly
    13. 13. EFFECTIVE INCENTIVE PLANSEmployee incentive programs are avery powerful concept whenemployees can understand and seethe connection between theirperformance and their rewards.A great plan can help transform yourcompany from an average performer--where people come to work to just dotheir job and get paid --into one whereexcellence and outstanding resultsare the goals.
    14. 14. WHAT NOT TO DO!Incentive plans fail when the structure is targeted toobroadly and not focused on individual people or teams.The typical profit sharing plan where it is "one for all andall for one" does not motivate anyone. This type of profitsharing becomes an entitlement.Also, the productive employees will resent the poorperformers. Employees need to have a clearunderstanding of the linkage between their effort and theirincentive compensation.A well-designed employee incentive compensation planwill make each department or individual focus on thingsthey can control. The best plans encourage the behaviorsthat create successful results.
    15. 15. HARMONY EVENTCREATED AND CONCEPT BY CATERING BY DESIGN DENVER, CO
    16. 16. WHOLE FOODS MARKET
    17. 17. SUNDAYMORNING!
    18. 18. DRIVE PRIDE, OWNERSHIP IN YOURSELF, YOURCOMPANY, AND ULTIMATELY YOUR DELIVERABLES
    19. 19. If you hire someone because they can do a job, they will work for your money. If you hire someone who believes what you believe then you will have someone who will work for you with their blood, sweat, and tears.
    20. 20. PITCHING IN!
    21. 21. When I returned to Puff annualrevenues were 1.2M.Between 2004 and 2007 sales almostdoubled year over year – by 2007 weproduced 7.6M in Orlando.To support growth I had to address theinfrastructure.When I expanded I did it for theemployees – told them, they felt it.In the end we increased capacity, but Icreated ownership by involvement theycould rally around.I MADE THEM A PART OF THEPROCESS.
    22. 22. ARE YOU A SUPER ACHIEVER?PASSION: Superachievers have unwavering faith in what they seek to accomplish and a steadfast belief that they are capable of achieving the goals they set for themselves.PERSEVERANCE: In the face of obstacles, top achievers call on inner strength, courage and self-confidence to persevere.RESILIENCE: They use challenges to become smarter, stronger and more determined and are not distracted or derailed by obstacles.OPTIMISM: Successful people hold positive beliefs about their goals, lives and abilities.CURIOSITY: Superachievers are risk takers who often do things differently. They see problems from different angles and are not afraid to take action.
    23. 23. WHY IS WHY SO DARN IMPORTANT?
    24. 24. WHY?• How do you explain when things don‟t go as planned?• How about when they actually go better?• Why are some companies more successful than others?• Why is Apple so innovative?• Why does Disney have passionate and committed street sweepers?• Why does a house keeper at any Ritz Carlton care about helping you find ANYTHING?
    25. 25. WHAT MAKES THEM SO DIFFERENT? Same access to the sameemployees, media, consultants, etc yet year after year they crush their competition.
    26. 26. PURPOSE The most successful inspired companies act completely different than everyone else: • They have purpose and their employees feel valued! • Their employees care about WHY they do what they do! WHAT IS YOUR CAUSE? WHAT IS YOUR PURPOSE? WHAT IS YOUR BELIEF? WHAT WOULD YOUR EMPLOYEES SAY IF I ASKED THEM?
    27. 27. PEOPLE DON‟T BUY WHAT YOU DO… THEY BUY WHY YOU DO IT!
    28. 28. THE HUMAN FACTOR
    29. 29. ROI: HOW DO YOU LEVERAGE AND COMMUNICATE THESE IMPORTANT TRAITS TO YOUR PROSPECTS AND CLIENTS?
    30. 30. EXPERIENCES – “THE HOW” We are all “experts” at how we want to be treated – Behr paints Differentiate yourself by focusing on service experiences – What does it feel like to walk into your business? – Everything speaks! – How do you handle conflict? – Is it easy to do business with you?
    31. 31. BALLOON AU CHOCOLAT
    32. 32. RESTAURANT 20.12
    33. 33. MAKING THE EMOTIONAL CONNECTION• Jerry‟s questionnaire – get to know what makes them happy Don’t serve short ribs to the vegan• It‟s all about making your clients feel special! Personalized tastings with “planned” surprises!• Kimpton hotels Snacks, room upgrades, your music, special offers during slow periods
    34. 34. MAKING THE EMOTIONAL CONNECTIONSpecial offering for returning clients and referrals – Spend $1,000, get breakfast for the committee – $5 toward your next event for every $100 you spend – Personalized “thank you” notes – Ask for family recipes to integrate – Cover events on your blog, Facebook, Twitter, etc.
    35. 35. SOMETIMES WE SCREW UP!
    36. 36. VENUE GUIDEFANTASY OF FLIGHT
    37. 37. AT THE END OF THEDAY, TRENDS, FACTS,FIGURES, BENEFITS, A ND FEATURES ARE NICE BUT WILL NOT DRIVE HUMAN BEHAVIOR.
    38. 38. THANK YOU! PRESENTATION AVAILABLE AT:HTTP://WWW.SLIDESHARE.NET/WARRENDIETEL

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