Communication Skills      Week 2  Process of CommunicationComponents of communication   Areas of communication            ...
Process of Communication
Components of Communication•   Context•   Sender•   Message•   Medium•   Receiver•   Response
Components of Communication•   Context - Communication is affected       •   Sender / Encoder - Sender / Encoder    by the...
Components of Communication                                   •• Message - Message is a key           Medium - Medium is a...
Components of Communication• Recipient / Decoder -             • Response (Feedback )-   Recipient / Decoder is a         ...
Areas of Human CommunicationVERBAL                          NON-VERBAL• Verbal                        • Non  communication...
Verbal Communication• The basis of communication is the interaction between  people. Verbal communication is one way for p...
Non- Verbal Communication•   “nonverbal communication involves those nonverbal stimuli in a communication setting that are...
Example• A very good example is: A man comes home late, hears  from the kitchen the slamming of pots and pans and  cupboar...
Communication skills week 2
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Communication skills week 2

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Communication skills week 2

  1. 1. Communication Skills Week 2 Process of CommunicationComponents of communication Areas of communication By WARDAH AZHAR
  2. 2. Process of Communication
  3. 3. Components of Communication• Context• Sender• Message• Medium• Receiver• Response
  4. 4. Components of Communication• Context - Communication is affected • Sender / Encoder - Sender / Encoder by the context in which it takes place. is a person who sends the message. A This context may be sender makes use of symbols (words physical, social, chronological or or graphic or visual aids) to convey cultural. Every communication the message and produce the proceeds with context. The sender required response. For instance - a chooses the message to training manager conducting training communicate within a context. for new batch of employees. Sender may be an individual or a group or an organization. The views, background, approach, skills, c ompetencies, and knowledge of the sender have a great impact on the message. The verbal and non verbal symbols chosen are essential in ascertaining interpretation of the message by the recipient in the same terms as intended by the sender.
  5. 5. Components of Communication •• Message - Message is a key Medium - Medium is a means used to exchange / transmit the message. The idea that the sender wants to sender must choose an appropriate medium for transmitting the message else communicate. It is a sign that the message might not be conveyed to elicits the response of the desired recipients. The choice of recipient. Communication appropriate medium of communication is essential for making the message effective process begins with deciding and correctly interpreted by the recipient. about the message to be This choice of communication medium conveyed. It must be ensured varies depending upon the features of communication. For instance - Written that the main objective of the medium is chosen when a message has to message is clear be conveyed to a small group of people, while an oral medium is chosen when spontaneous feedback is required from the recipient as misunderstandings are cleared then and there.
  6. 6. Components of Communication• Recipient / Decoder - • Response (Feedback )- Recipient / Decoder is a Feedback is the main person for whom the message component of communication is intended / aimed / targeted. process as it permits the The degree to which the sender to analyze the efficacy decoder understands the of the message. It helps the message is dependent upon sender in confirming the various factors such as correct interpretation of knowledge of recipient, their message by the decoder. responsiveness to the Feedback may be verbal message, and the reliance of (through words) or non-verbal encoder on decoder. (in form of smiles, sighs, etc.). It may take written form also in form of memos, reports, etc.
  7. 7. Areas of Human CommunicationVERBAL NON-VERBAL• Verbal • Non communication includes verbal communication inclu rate, volume, pitch as well des those important but as articulation and unspoken signals that pronunciation. Verbal individuals communication also exhibit, specifically : includes sign language and carriage/posture, appearanc written forms of e, listening, eye communication contact, hand gestures and facial expressions
  8. 8. Verbal Communication• The basis of communication is the interaction between people. Verbal communication is one way for people to communicate face-to-face. Some of the key components of verbal communication are sound, words, speaking, and language.• Verbal communication is communication that uses words, either written or spoken. This is in contrast to non-verbal communication, such as body language. "Verbal" is sometimes used colloquially in the sense of "spoken", but it is better to use "oral" in that context, to avoid ambiguity
  9. 9. Non- Verbal Communication• “nonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the source [speaker] and his or her use of the environment and that have potential message value for the source or receiver [listener]. Basically it is sending and receiving message in a variety of ways without the use of verbal codes (words). It is both intentional and unintentional. Most speakers / listeners are not conscious of this. It includes — but is not limited to: – touch – glance – eye contact (gaze) – volume – vocal nuance – proximity – gestures – facial expression ? pause (silence) – intonation – dress – posture – smell – word choice and syntax – sounds (paralanguage)• Broadly speaking, there are two basic categories of non-verbal language: nonverbal messages produced by the body; nonverbal messages produced by the broad setting (time, space, silence)
  10. 10. Example• A very good example is: A man comes home late, hears from the kitchen the slamming of pots and pans and cupboard doors. He enters the kitchen, asks his wife "Whats wrong, honey?" She answers, "Nothing!" as she slams another cupboard door and rolls her eyes toward the ceiling.• She has spoken the word "Nothing", but it is her unspoken communication that tells him that "nothing" is not the real answer. It is clearly communicated by her actions.• A truly effective communicator will train him or herself in nonverbal communication as well as verbal and oral.

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