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The Emerging Market Opportunity for Hosted & Managed Unified Communications
 

The Emerging Market Opportunity for Hosted & Managed Unified Communications

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Originally presented at the Wainhouse Research CSP Summit Berlin on 19 April 2010....

Originally presented at the Wainhouse Research CSP Summit Berlin on 19 April 2010.

In this session, we will describe the delivery models carrier/operators are using to deploy UC services. We will discuss IM-centric and IPT-centric solutions, reviewing both la carte and rigid service offerings. We will look at the typical offerings delivered by carrier/operators and discuss how service providers can participate in this emerging world of hosted UC, and if so, how.
E. Brent Kelly PhD is a Wainhouse Research Partner, Co-Manager of the Unified Collaboration Practice. Brent is a recognized expert on Unified Communications.

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    The Emerging Market Opportunity for Hosted & Managed Unified Communications The Emerging Market Opportunity for Hosted & Managed Unified Communications Presentation Transcript

    • The Emerging Market Opportunity for Hosted & Managed Unified Communications
      E. Brent Kelly, Ph.D.
      bkelly@wainhouse.com
      Wainhouse Research, LLC
      www.wainhouse.com
      1
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
    • Hosted Services Companies BuyOpportunity for Hosted Services
      2
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
    • There Appears to be a Growing Capabilities-Assimilation Gap
      3
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
      Technology
      Capability/Assimilation
      Gap
      Vendor technology capability
      Enterprise technology assimilation
      Time
      A hosted provider may be able to help close this gap.
    • UC Capabilities – Traditional CSP
      4
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
      Integrated
      Workflow
      Documents
      Applications
      & Files
      Team
      Workspaces
      Messaging
      (voice mail, email,
      fax, speech)
      Web/Data
      Presence
      Conferencing
      & Status
      Audio
      Instant
      Conferencing
      Messaging
      Land
      Mobile
      Radio
      Calendaring
      Video
      Voice
      Mobility
      Must Partner, Buy, or Develop for the Rest
    • Seven Driving Forces Toward Cloud-Based UC Services
      5
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
    • 6
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
      Control!
      A service provider must gain the trust through experience that they can deliver a high quality, reliable, mission critical service.
    • On Ramps to UC Services
      7
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
    • Messaging
      8
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
      Messaging (IM/Email)
      Email Is
      Cool Again!
    • Messaging
      9
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
      Messaging (IM/Email)
      Email Is
      Cool Again!
      All of these vendors (plus many more) also offer UC capabilities!
    • Hosted VoIP Providers
      10
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
    • Telephony Providers
      11
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
    • Carriers/Service Providers
      12
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
    • Collaboration Clouds
      13
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
      Business Productivity Online Standard
      Cisco WebEx Connect
    • Comparing Offering Types
      14
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration
    • Q&A
      E. Brent Kelly, Ph.D.
      bkelly@wainhouse.com
      Wainhouse Research, LLC
      www.wainhouse.com
      15
      © 2010 Wainhouse Research LLC. – Analysis and Information on Unified Collaboration