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PERSONNEL JOBSPECIFICATION                Prepared by :                                Wawa                               ...
FRONT OFFICE MANAGER
Front office managerWho are they?What are their responsibilities?
FRONT OFFICE ORGANIZATIONAL CHART
A F.O. Manager should be...   a skilled planner who channnelizes thevarious resources such as money,time workmethods, mate...
A Front Office Staff’s Graph
Duties and Responsibilities*Evaluate and decide the need of personnel in thedepartment.*Participate in the selection of fr...
Continue…*Update and monitor group information and requirements*Review credit limit report .*Enforce all cash handling, ot...
CONCIERGE
Basic function :-  Specializes in assisting the guest –regardless of whether inquiries concernin – hotel or off – premises...
Duties and responsibilities*Develop a strong knowledge of the hotel facilitiesand services and of the surrounding communit...
Continue…*Coordinate guest requests for special services or equipmentwith the appropriate department.*Check with roomed gu...
-Whatever And Whenever-
Do youknow????
Les Clefs d’OrHotel concierge staffhave their ownprofessionalassociation, calledLes Clefs dOr ("TheGolden Keys"). It wasfo...
Thanks for listening and lend me your   attentions!!
Personnel job specification
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Personnel job specification

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this slide is for front office practice which is specially for manager and concierge..

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Transcript of "Personnel job specification"

  1. 1. PERSONNEL JOBSPECIFICATION Prepared by : Wawa Nur Pika sara
  2. 2. FRONT OFFICE MANAGER
  3. 3. Front office managerWho are they?What are their responsibilities?
  4. 4. FRONT OFFICE ORGANIZATIONAL CHART
  5. 5. A F.O. Manager should be... a skilled planner who channnelizes thevarious resources such as money,time workmethods, materials, energy and equipmentto suit the objective of the property. Maintain cordial relationship between thefront office and other hotel division anddepartments by encouraging communicationbetween all areas of responsibility.
  6. 6. A Front Office Staff’s Graph
  7. 7. Duties and Responsibilities*Evaluate and decide the need of personnel in thedepartment.*Participate in the selection of front officepersonnel.*Train and update staff.*Schedule the staff duties.*Supervise and help workloads during shifts.*Evaluate the job performance of each front officeemployee.*Maintain working relationships and communicatewith all departments.*Maintain master key control.*Check room status.*Resolve guest problems quickly, efficiently, andcourteously.
  8. 8. Continue…*Update and monitor group information and requirements*Review credit limit report .*Enforce all cash handling, others modes of payment andcredit policies
  9. 9. CONCIERGE
  10. 10. Basic function :- Specializes in assisting the guest –regardless of whether inquiries concernin – hotel or off – premises attractions,facilities, services or activities. Must provide concise and accuratedirections; make reservation for flight,theater or special event, obtain ticket,organize special functions such as VIPcocktail receptions and arrangeforsecretarial services,if needed.
  11. 11. Duties and responsibilities*Develop a strong knowledge of the hotel facilitiesand services and of the surrounding communities.*Provide guest with directions / information toattractions or facilities in or outsides the property.*Make guest reservation for air or other forms oftransportation when requested; obtain necessaryitinerary and tickets.*Make guest reservations for the theater and otherforms of entertainment when requested, obtainnecessary tickets and provides direction to facilities.*Organize special functions as directed bymanagement.*Arrange secretarial and other office service.
  12. 12. Continue…*Coordinate guest requests for special services or equipmentwith the appropriate department.*Check with roomed guests periodically to ascertain if they haveany special needs*Handle guest complaint.
  13. 13. -Whatever And Whenever-
  14. 14. Do youknow????
  15. 15. Les Clefs d’OrHotel concierge staffhave their ownprofessionalassociation, calledLes Clefs dOr ("TheGolden Keys"). It wasformed in France inOctober 1929. It nowreaches over 3000members in over 40countries.
  16. 16. Thanks for listening and lend me your attentions!!
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