Adam Fendrych "Remote Testing"

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Prezentacja Adama Fendrycha z Dobrý web w ramach World Usability Day Tour 2010!

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Adam Fendrych "Remote Testing"

  1. 1. Remote Testing Adam Fendrych
  2. 2. snímek |datum |dokument | 2 Communication
  3. 3. snímek |datum |dokument | Your visitors 3
  4. 4. snímek |datum |dokument | Testing with Users 4
  5. 5. snímek |datum |dokument | Why not? 5
  6. 6. snímek |datum |dokument | Obstacles • No need • No time • No money • No know-how 6
  7. 7. snímek |datum |dokument | No Need? • User behavior assumptions are 75% wrong 7
  8. 8. snímek |datum |dokument | There Is No Such Thing as Universal Design 8
  9. 9. snímek |datum |dokument | 99
  10. 10. snímek |datum |dokument | No Need? • Test early, fail early! • Designing without testing is like driving blindfolded • If you say your design is perfect you are not a good designer 10
  11. 11. snímek |datum |dokument | No Time? • Website analysis: 8 hours • Recruiting 10 users: 8 hours • Test scenarios: 6 hours • Sessions: 20 hours • Analysis: 16 hours • Presentation: 4 hours • Total: 62 hours 11
  12. 12. snímek |datum |dokument | No Time? • Grab 3 users: 1 hours • Think of basic tasks: 1 hour • 1/2hour sessions: 1,5 hours • Analysis: 1,5 hours • Total: 5 hours 12
  13. 13. snímek |datum |dokument | No Money? 13 • Lab • Eye Tracker • Recruitment
  14. 14. snímek |datum |dokument | No Money? • 5 hours of your time • Incentives: 240 zloty 14
  15. 15. snímek |datum |dokument | And How About • Recruit online • Test anytime • Test anywhere • And even for free! 15 This is remote testing
  16. 16. snímek |datum |dokument | And Where Is the Know-How? 16
  17. 17. snímek |datum |dokument | The Basics 1. Have something to test 2. Get a few users 3. Watch them perform tasks 4. Analyze 5. Fix the most serious problems 6. Test again 17
  18. 18. snímek |datum |dokument | Remote testing • Moderated • Unmoderated 18
  19. 19. snímek |datum |dokument | Moderated • Communicate with users in real time • Qualitative data • Ask questions 19
  20. 20. snímek |datum |dokument | Moderated 20 • No eye contact • Technical limitations • No statistics
  21. 21. snímek |datum |dokument | Technical Stuff • Use conferencing software » WebEx, Gotomeeting • Tranfer voice and screen » Skype, Mikogo 21
  22. 22. snímek |datum |dokument | 22
  23. 23. snímek |datum |dokument | 23
  24. 24. snímek |datum |dokument | Some Tips • Skype is fat • Connection can be slow • Record on your computer » Morae, HypeCam 24
  25. 25. snímek |datum |dokument | Unmoderated 25
  26. 26. snímek |datum |dokument | How Does It Work • Test a website or mockups • Users provided, or get your own users • Pay a monthly fee, or per user • You get videos, or stats • Plus some feedback 26
  27. 27. snímek |datum |dokument | Usertesting.com • You submit the website and your questions • They provide users • You get videos 27
  28. 28. snímek |datum |dokument | OpenHallway.com • Create the test • Get the link to users – e-mail, Ethnio • You get videos and feedback 28
  29. 29. snímek |datum |dokument | Loop11.com • Submit your website or mockups • Create the test • You get stats – success rates, navigation path, click spots • Speaks international 29
  30. 30. snímek |datum |dokument | Navflow.com • Test images only • Free responses from community or link for your users • You see where they click 30
  31. 31. snímek |datum |dokument | 31
  32. 32. snímek |datum |dokument | Remote testing • Quick • Less results • Perfect for solving specific problems • Lots of tools – why not build your own? 32
  33. 33. snímek |datum |dokument | Questions? adam.fendrych@dobryweb.cz @adlo @fendrych www.dobryweb.cz 33

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