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Sanjay Jain (Chief Strategy Officer (CSO), WNS Global Services) claims that Business Process-as-a-Service (BPaaS) is actually a new phrase coined Platform-based BPO services that WNS excelled in. In this article, he makes a case for BPaaS, extolling and enumerating the multiple benefits of the Cloud in the BPO world. He is convinced that with the Cloud spurring the delivery engine, BPO service providers are set to move to a higher level of arbitrage and efficiency.
Article is also available at : http://bit.ly/MqnTpQ