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Everest Report - The Rise of Industry-Specific F&A Outsourcing (FAO) Solutions
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Everest Report - The Rise of Industry-Specific F&A Outsourcing (FAO) Solutions

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As market requirements intensify, FAO solutions are increasingly becoming more industry-specific. To know more visit http://bit.ly/EverestFAO.

As market requirements intensify, FAO solutions are increasingly becoming more industry-specific. To know more visit http://bit.ly/EverestFAO.

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  • 1. EGR-2013-1-R-0899 Focus on FAO in Retail and Airlines 2013 AN EVEREST GROUP REPORT The Rise of Industry-Specific F&A Outsourcing (FAO) Solutions Saurabh Gupta, Vice President – BPO Research Copyright © 2013, Everest Global, Inc. All rights reserved. r e s e a r c h . e v e r e s t g r p . c o m
  • 2. EGR-2013-1-R-0899 THE RISE OF INDUSTRY-SPECIFIC FAO SOLUTIONS Introduction Finance & Accounting Outsourcing (FAO) has traditionally been a horizontal service offering with a value proposition driven by cost savings and efficiency gains. However, as the market requirements intensify, FAO solutions are increasingly becoming more industry-specific. The nature of these changes ranges from the adoption of industry-specific terminology to more asset- intensive approach in the form of dedicated industry-specific platforms. As the demarcation between horizontal and industry-specific offerings blurs, the FAO value proposition is expanding beyond the bottom line to more directly target the clients’ top line performance. This report lays out a comprehensive framework for the FAO market’s move toward industry-specificity, and then applies this framework by taking an in-depth look at two key industry segments: retail and airlines. The report discusses:  Drivers for rising industry-specificity in FAO  Three levels of industry-specificity in FAO solutions  Application of industry-specific FAO concepts in retail and airlines (illustrated with case studies)  Challengesand emerging bestpractices To download the full report click here.