Outsourcing PRA operations for reducing costs and improving productivity for SAS Airlines

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    Outsourcing PRA operations for reducing costs and improving productivity for SAS Airlines - Presentation Transcript

    1. Industry Travel Processes Sales accounting Uplift / traffic processing Revenue recovery and audit Interline billing – sample and non-sample Error handling Optimizing passenger revenue accounting processes for SAS Airlines SAS Airlines, the Nordic region's largest listed airline and At the end of the evaluation exercise, WNS was selected to travel group, is a major European provider of air manage PRA operations for both SAS and the carriers for transportation and airline-related services to over 29 million whom it was providing hosted revenue accounting services. passengers per year. According to Steen Wulff, Director of passenger revenue accounting, SAS Airlines, “We selected WNS because of the high quality of talent, cultural alignment and airline The Client’s Challenge industry expertise.” Towards the end of 2001, SAS initiated a number of programs designed to enhance efficiency and productivity, as well as to reduce capacity in response to weak demand The WNS Solution following September 11. Engagement with SAS began with a “lift-and-shift” of their revenue accounting process into the WNS Center of In 2003, SAS decided to evaluate outsourcing as a strategy Excellence for revenue accounting in India. Several of the to deliver passenger revenue accounting (PRA) operations. initiatives undertaken to improve efficiency and reduce Outsourcing was considered to drive greater efficiencies, costs of the revenue accounting process included reduce costs and enhance productivity. Ensuring n robust and seamless transition – By leveraging SAS's PRA operations were running on the Impala revenue its transition methodology – EnABLE – WNS ensured that accounting system. In addition to its own PRA operations, the transition was seamless. It was a complex transition the airline decided to outsource revenue accounting given that SAS’s PRA operations encompassed processes which it was offering to other carriers on a hosted approximately 90 legacy applications. Adding to the basis on the Strex system. complexity was the need to understand both the Impala and Strex revenue accounting systems. This required onshore training for the core-team, rigorous pre-process training for the offshore personnel, and detailed process documentation. Copyright © 2009 WNS Global Services | wns.com Industry: Travel | 01
    2. Enriching n the knowledge repository tool – WNS enriched About WNS the knowledge repository tool by developing exhaustive documentation on the processes, best practices and tools, WNS is a leading global business process outsourcing and made them easily accessible to the team. company. Deep and business process knowledge, a partnership approach, comprehensive service offering and Consolidating n and re-engineering processes - WNS a proven track record enables WNS to deliver business value re-engineered and restructured the fare audit process to to the world’s leading companies. WNS is passionate about deliver enhanced revenue recovery and revenue building a market leading company valued by our clients, protection to SAS. The processes have been consolidated employees, business partners, investors and communities. from geographies including Europe, the Middle East and U.S. into WNS’s Center of Excellence. Extending Your Enterprise WNS extended SAS's enterprise by improving the efficiency, reducing costs and improving productivity for its revenue accounting operations. Benefits delivered by the WNS team Identifying n recoveries of several million dollars within one year Improving n accuracy in interline sampling from 98 percent to 99 percent within a year, resulting in significant revenue protection Delivering n over 50 percent improvement in turnaround time and managing over 7.5 million exception transactions within one year Reducing n the cost of revenue accounting operations by approximately 30 percent annually To learn how we can help extend your enterprise, write to us at info@wnsgs.com Copyright © 2009 WNS Global Services | wns.com Industry: Travel | 02
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