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Professional Development Series: Effective Communication in the Business Setting

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Slides from the Wisconsin Lutheran College Professional Development Series: Effective Communication in the Business Setting workshop held June 2011 at Froedtert & The Medical College of Wisconsin.

Slides from the Wisconsin Lutheran College Professional Development Series: Effective Communication in the Business Setting workshop held June 2011 at Froedtert & The Medical College of Wisconsin.

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Transcript

  • 1. Professional Development Program
    Effective Communication in the Business Setting
  • 2. Introduction
    Instructor: Tracy Tulle
    Profile: Operations Manager and Business Course Instructor for the College of Adult & Graduate Studies at Wisconsin Lutheran College
    Former Vice President of Inflight Services for Comair, Inc. - a Delta Airlines subsidiary
    18 years of leadership in the airline industry
  • 3. Topics for Discussion
    Importance of effective communication
    Improving communication skills
    Nonverbal delivery
    Intrapersonal/interpersonal communication
    Group communication, teamwork & leadership
  • 4. Effective Communication in the Business Setting
    Why are you here today?
    What are your expectations of this workshop?
  • 5. Defining Communication
    Communication is the process of understanding and sharing meaning
    What happens when employees don’t communicate effectively?
  • 6. Business Communication
    50% - 90% of a manager’s time is spent communicating – and that communication ability is related to a manager’s performance.
    14% of each workweek is wasted on poor communication
  • 7. Why is effective communication important in the business setting?
    Builds work relationships
    Assists in the accomplishment of goals and objectives
    Contributes towards a positive work environment
    Clarifies expectations which improves job satisfaction
  • 8. Business communication is a problem solving activity that helps identify:
    The situation
    Possible communication strategies
    The best course of action
    The best way to design the message
    The best way to deliver the message
  • 9. Choosing Communication Context
    Intrapersonal
    Interpersonal
    Group
    Public
    Mass
  • 10. Communicator Preparation
  • 11. Communicator preparation & delivery
    Handout Review
  • 12. Improving Verbal Communication
  • 13. Nonverbal Delivery
    55% of in-person communication comes from nonverbal cues
    55% of a receiver’s comprehension of the communicator’s message is based on nonverbal cues
    7% - actual words
    38% - paralanguage (tone, pace, volume of speech)
  • 14. Nonverbal Examples
  • 15. Nonverbal Strategies for Success
  • 16. Written Business Communication
  • 17. Overcoming Barriers to Effective Written Communication
  • 18. Business Use of E-Mail
    Is the use of e-mail in the business setting appropriate?
    Limit Distribution List
    Netiquette
    Face to face communication is BEST
  • 19. Active Listening
    Is “listening” important to communication?
    Ten Ways to Improve Your Listening Habits
  • 20. Group Communication Tuckman’s Linear Model of Group Development
  • 21. Positive Member Roles
  • 22. Negative Member Roles
  • 23. Group Meetings & Communication
    Strategies for Effective Meetings
    Preparing for Business Meetings
    Conducting the Business Meeting
    Participant Checklist
  • 24. TEAMWORK & LEADERSHIP
    Teamwork allows individuals to share their talents and energy to accomplish goals. An effective leader facilitates this teamwork process.
  • 25. Group Exercise
    Think of a problem encountered in the past by a group of which you were a member.
    * How did the group solve the problem?
    * How satisfactory was the solution?
  • 26. Examples of Business Communication
  • 27. Eliminating Barriers to Effective Communication
    Open Discussion
  • 28. Effective Communication in the Business Setting
    Thank you for your time today!
  • 29. Effective Communication in the Business Setting
    Presentation Material and Text:
    Scott McLean, Business Communication for Success. Nyack, NY: Flat World Knowledge
    Mason a. Carptenter and Talya Bauer, Principles of Management. Nyack, NY: Flat World Knowledge

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