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Building Brand Value Through Social Customer Service

by on Aug 23, 2013

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At Social Fresh West in San Diego Chuck Hemann, Group Director of Analytics for WCG, presented on how companies can build brand value through social customer service. Using an analytics-based approach ...

At Social Fresh West in San Diego Chuck Hemann, Group Director of Analytics for WCG, presented on how companies can build brand value through social customer service. Using an analytics-based approach brands can improve relationships with customers, build loyalty, increase the number of recommendations your customers make and improve overall customer satisfaction.

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Building Brand Value Through Social Customer Service Building Brand Value Through Social Customer Service Presentation Transcript