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2010 Online tutoring options

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  • I’d like to do some quick thank you’s to the CTDLC staff who have helped make this possible:
    Kevin Corcoran – Associate Executive Director
    George Claffee – Chief Information Officer
    Carolyn Rogers – Director of Academic Support Services
    Gretchen Hayden – Director of our School Partnership Programs
    Bill Burnes – Director of our Support Services
    Cathy Bergren – Assistant Director of Support Services
    Susan Champine – my assistant who did the logistics for today
  • Transcript

    • 1. Online Tutoring OptionsOnline Tutoring Options WCET ConferenceWCET Conference November 12, 2010November 12, 2010 9:30am – 10:45am9:30am – 10:45am Carolyn Rogers, CTDLCCarolyn Rogers, CTDLC Anna Bendo, George Steele, OLNAnna Bendo, George Steele, OLN
    • 2. AgendaAgenda  Overview of online tutoring optionsOverview of online tutoring options  Build your ownBuild your own  Outsource your serviceOutsource your service  Create or join a collaborationCreate or join a collaboration  QuestionsQuestions
    • 3. Online Tutoring: Do It YourselfOnline Tutoring: Do It Yourself North Dakota State University:North Dakota State University: Synchronous TutoringSynchronous Tutoring •Request session by phoneRequest session by phone or emailor email •Multiple subjects availableMultiple subjects available •100-200 Level Courses100-200 Level Courses •VOIP emphasized,VOIP emphasized, encouragedencouraged
    • 4. Online Tutoring: Do It YourselfOnline Tutoring: Do It Yourself Houston Community College System’sHouston Community College System’s Online Tutoring ProgramOnline Tutoring Program •Asynchronous Document Submission ProcessAsynchronous Document Submission Process •Using their own tutorsUsing their own tutors •AskOnline does have some Synchronous CapabilitiesAskOnline does have some Synchronous Capabilities http://hccs.askonline.net/
    • 5. Online Tutoring: Do It YourselfOnline Tutoring: Do It Yourself Central Piedmont CCCentral Piedmont CC •Tutoring via BlackboardTutoring via Blackboard http://www.blackboard.com http://www.cpcc.edu/academic_learning/online-tutoring  File share and online chat, tutorials and resourcesFile share and online chat, tutorials and resources  Math and writing tutoringMath and writing tutoring  Appointment by requestAppointment by request  Sessions available daytime, M-ThSessions available daytime, M-Th
    • 6. Online Tutoring: Do It YourselfOnline Tutoring: Do It Yourself •Basic WebpageBasic Webpage •AsynchronousAsynchronous •Email and phoneEmail and phone •Math, ESL, andMath, ESL, and AccountingAccounting
    • 7. Online Writing LabsOnline Writing Labs  Email Based Service for Online StudentsEmail Based Service for Online Students  Email Based Service for All StudentsEmail Based Service for All Students  100% Synchronous Service via Adobe100% Synchronous Service via Adobe ConnectConnect  100% Asynchronous Website- one school100% Asynchronous Website- one school  100% Asynchronous Website- several100% Asynchronous Website- several schoolsschools
    • 8. Outsourcing your serviceOutsourcing your service  AdvantagesAdvantages  No strain on staff in terms of resources orNo strain on staff in terms of resources or personnelpersonnel  Support is handled by an outside source andSupport is handled by an outside source and no need to have specialized IT staffno need to have specialized IT staff  No time needed to set upNo time needed to set up  Typically have an extended schedule andTypically have an extended schedule and number of subjects offered is higher than onenumber of subjects offered is higher than one single institution can providesingle institution can provide
    • 9. Outsourcing your serviceOutsourcing your service  DisadvantagesDisadvantages  No control over rising costs, hours offered,No control over rising costs, hours offered, subjects offered, or tutors hiredsubjects offered, or tutors hired  Politically sensitive if you are hiring tutorsPolitically sensitive if you are hiring tutors from out of state or overseasfrom out of state or overseas  Can’t customize as easily to the needs of yourCan’t customize as easily to the needs of your institution or students – without additionalinstitution or students – without additional costscosts
    • 10. Outsourcing your service: OptionsOutsourcing your service: Options  Smarthinking:Smarthinking: www.smarthinking.orgwww.smarthinking.org  NetTutor:NetTutor: www.nettutor.comwww.nettutor.com  Others?Others?  AskOnline:AskOnline: www.askonline.netwww.askonline.net  Tutor.com:Tutor.com: www.tutor.comwww.tutor.com
    • 11. Ohio Learning Network exampleOhio Learning Network example  OLN began helping Ohio institutions employ e-OLN began helping Ohio institutions employ e- tutoring services in 2003tutoring services in 2003  Smarthinking was a successful partner, with OLNSmarthinking was a successful partner, with OLN subsidies, in helping Ohio institutions afford itssubsidies, in helping Ohio institutions afford its servicesservices  OLN subsidized the purchase of SmarthinkingOLN subsidized the purchase of Smarthinking through a collective purchase that savedthrough a collective purchase that saved institutions $7 per hour.institutions $7 per hour.  Cost was $27 per hour; institutions paid $20 perCost was $27 per hour; institutions paid $20 per hourhour
    • 12. Ohio Learning Network exampleOhio Learning Network example  Pilot started April 2003 with 9Pilot started April 2003 with 9 institutionsinstitutions  2008-09 contract included 252008-09 contract included 25 institutionsinstitutions  Smarthinking usage showed a need forSmarthinking usage showed a need for online tutoring servicesonline tutoring services  Difficult to scale due to increasing pricesDifficult to scale due to increasing prices and decreasing subsidiesand decreasing subsidies
    • 13. Create or Join aCreate or Join a CollaborationCollaboration
    • 14. Connecticut DistanceConnecticut Distance Learning ConsortiumLearning Consortium
    • 15. eTutoring.orgeTutoring.org
    • 16. About UsAbout Us CTDLC’s eTutoring ProgramCTDLC’s eTutoring Program  Started in Fall 2001Started in Fall 2001  Funded by a Grant from the Davis EducationFunded by a Grant from the Davis Education FoundationFoundation
    • 17. eTutoring CollaborationseTutoring Collaborations Total = 12 states
    • 18. eTutoring Partner InstitutionseTutoring Partner Institutions Total = 94 Institutions
    • 19.  Cost SavingsCost Savings  Utilize Existing ResourcesUtilize Existing Resources  Share ResourcesShare Resources  Build it TOGETHER, Own it TOGETHERBuild it TOGETHER, Own it TOGETHER  Flexibility in DesignFlexibility in Design  The Strength and Size of the group makesThe Strength and Size of the group makes more things possiblemore things possible The Collaborative EffortThe Collaborative Effort
    • 20. Why CollaborateWhy Collaborate ““eTutoring represents the enormous value gained fromeTutoring represents the enormous value gained from collaboration. The network of talent made availablecollaboration. The network of talent made available through the pooling of resources of the participating twothrough the pooling of resources of the participating two and four-year schools is hugely superior to whatever anyand four-year schools is hugely superior to whatever any individual institution may possess. Moreover, theindividual institution may possess. Moreover, the ongoing sharing of ideas and resources contributes toongoing sharing of ideas and resources contributes to even greater benefits. What you have done is create aeven greater benefits. What you have done is create a forum for the sharing of new ideas in teaching andforum for the sharing of new ideas in teaching and learning and, remarkably, a platform for the realizationlearning and, remarkably, a platform for the realization and testing of these ideas.”and testing of these ideas.” Greg Fallon, Assistant Dean for Learning Resources,Greg Fallon, Assistant Dean for Learning Resources, Passaic County Community CollegePassaic County Community College
    • 21. eTutoring.orgeTutoring.org  A Collaborative, Aggregated Service:A Collaborative, Aggregated Service:  Institutions join for a fee, based on usageInstitutions join for a fee, based on usage  Tutors provided by each institutionTutors provided by each institution  Tutoring hours are combined into one scheduleTutoring hours are combined into one schedule  Students at each institution access all tutors on thisStudents at each institution access all tutors on this one scheduleone schedule
    • 22. eTutoring ServiceseTutoring Services Online Tutoring Services Offered:Online Tutoring Services Offered:  Synchronous Student-Tutor SessionsSynchronous Student-Tutor Sessions • Drop in Sessions Scheduled 7 days a weekDrop in Sessions Scheduled 7 days a week  Asynchronous Student QuestionsAsynchronous Student Questions • Response received in 24 to 48 hoursResponse received in 24 to 48 hours  Asynchronous Online Writing LabAsynchronous Online Writing Lab • Response received in 24 to 48 hoursResponse received in 24 to 48 hours
    • 23. CTDLC INSTITUTIONS Coordinators CTDLC COLLABORATIVE TUTORING MODEL Director Facilitates Monitors Schedules Trains Create Platform Technical Support Host Market Hire Pay Meet Regularly Set Policy Collectively Choose Subjects Supervise Tutors
    • 24. A Collaborative Tutoring PlatformA Collaborative Tutoring Platform
    • 25. The Development ProcessThe Development Process  Tutors Identify What Works,Tutors Identify What Works, What Doesn’t, What’s Missing?What Doesn’t, What’s Missing?  Students let us know if our processes andStudents let us know if our processes and systems are easy to usesystems are easy to use  Coordinators Identify Tools they need:Coordinators Identify Tools they need: Reports, Student Registration, TutorReports, Student Registration, Tutor SupervisionSupervision
    • 26. Process of Creating OhioProcess of Creating Ohio CollaborativeCollaborative  Ohio PilotOhio Pilot  Started Fall 2009Started Fall 2009  6 participating institutions6 participating institutions  Worked with the Northeast ConsortiumWorked with the Northeast Consortium
    • 27. Process of Creating OhioProcess of Creating Ohio CollaborativeCollaborative  Ohio eTutoring CollaborativeOhio eTutoring Collaborative  Oct 2009 – information meeting for interestedOct 2009 – information meeting for interested institutionsinstitutions  Nov 2009 – institutions that want to be part of theNov 2009 – institutions that want to be part of the collaborative beginning in Jan 2010 send acollaborative beginning in Jan 2010 send a representative to the meetingrepresentative to the meeting  Nov/Dec 2009 – designate tutoring coordinators,Nov/Dec 2009 – designate tutoring coordinators, decide on number of sessions, hire tutors, set updecide on number of sessions, hire tutors, set up login pages, train tutorslogin pages, train tutors  Jan 2010 – Began Ohio eTutoring Collaborative!Jan 2010 – Began Ohio eTutoring Collaborative!
    • 28. Questions?Questions? Carolyn RogersCarolyn Rogers crogers@ctdlc.orgcrogers@ctdlc.org George SteeleGeorge Steele gsteele@oln.orggsteele@oln.org Anna BendoAnna Bendo abendo@oln.orgabendo@oln.org

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