Academic Support and Technology
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Academic Support and Technology

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WCET 2008 Conference presentation

WCET 2008 Conference presentation

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Academic Support and Technology Academic Support and Technology Presentation Transcript

  • Academic Support and Technology, Kaplan University
  • Overview
    • Kaplan University “at a glance”
    • Goals of our academic support efforts
    • A current project
    • Lessons learned
  • 1. KU “At A Glance”
    • Proprietary, for-profit institution
    • Division of Kaplan Higher Education of Kaplan, Inc., a wholly owned subsidiary of the Washington Post Company
    • KU includes eight campuses and an online division, including Concord Law School
    • Approximately 35000 students from 50 states, several foreign countries
    • Open enrollment in most programs
    • Typical online student:
      • 30-35 years old
      • Female
      • Mid- or inter-career
  • 1. KU “At A Glance”
    • Outcomes-based assessment
    • Metrics-driven environment
    • Data-driven decisions
  • 2. Goals of Our Academic Support Efforts
    • Student success!
    • Measured primarily in terms of:
      • “U Rate”: a metric measuring percentage of students who pass a course
      • “Q Rate”: a metric measuring term-to-term retention
    • Desire to see students graduate and make use of their education
  • 3. Current Projects
    • Wonderlic SLE:
      • Administered pre-admission
      • Online exam
      • Results used to determine need for remediation
    • KU math and writing assessments
      • Students’ math and writing skills assessed in first-term Academic Strategies course
      • Students needing subject-specific remediation are directed to appropriate courses
    • Student Coaching pilots
    • Tutoring Impact Analysis
  • 4. Lessons Learned
    • Design of the experiment
      • Cost of implementation and ROI
      • What to measure and how to measure it
      • Defining “success” (when to end or expand a pilot)
    • Thoughtful implementation
      • Ability to implement quickly can be two-edged
      • Manual vs. automated processes (when to invest in technology)
    • Scalability
      • Pilot-sized processes vs. full scale
      • Pilot participants can be more enthusiastic than the institution at large