Homeowner Review PowerPoint

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Homeowner Review PowerPoint

  1. 1. Homeowner Reviews by WCCI Appraisal ServicesBecause Customer Service Still Matters.
  2. 2. Step 1: Appraisal appointment booked.
  3. 3. Step 2:Homeowner receivesFAQ, “How to prepare foryour appraisal” postcard.
  4. 4. Step 3: WCCI’s appraiser inspects the home.
  5. 5. Step 4: Homeowner reviews appraiser conduct at:http://www.wcci.biz/survey
  6. 6. Step 5: Homeowner finishes the online surveyand the results are sent back to WCCI That was quick and easy! WCCI
  7. 7. Step 6. WCCI staff review & record results.
  8. 8. Step 7: Homeowner review results are sent to eachlender in a monthly summary report.
  9. 9. Step 8: Appraiser is informed of his/her review results.
  10. 10. Step 9: Appraisers with exceptional reviews receive a thank you and gift card as a token of WCCI’s appreciation.
  11. 11. Step 10: A little recognition goes a long way. “I’m happy to “I received my thank represent WCCI in you & Starbucks card; a positive manner thank you! I never & it’s awesome expected something that you guys like that from a management noticed!” company.” –Josh H., Texas Appraiser -Ken Burke, CA Appraiser “I wanted to say how awesome it was you sent the thank you Starbucks card! That was really great and rare! Brad loves working for your company & it really made his day! …the little things like that really make a person feel appreciated.” -Brad & Garnet Davis, Northwood Appraisals
  12. 12. More Appraiser Testimonials... “I just received a Starbuckscard as a result of an excellenthomeowner survey. Thank you so much, it’s nice to feel appreciated!” -Steve Rodgers, WA Appraiser “We really “Wow! I feel appreciate you guys & everything honored.” you do!” -Adam Blanchard, –Kim Beaudoin, WA Appraiser ID Appraiser
  13. 13. Summary: Lenders Track Appraiser’s Service + Appraisers Recognized for Hard Work Increased Productivity, Team Morale, & Exceptional QC Management by WCCI
  14. 14. In other words, it’s great for everyone!
  15. 15. Contact WCCI to find out more or sign up!Blog: RealEstateAppraisalAlert.comFacebook: /WCCIAppraisalsTwitter: @WCCIAppraisals @WCCINewsPhone: 800-998-7680Web: WCCI.biz

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