2. du Pré
becomes a
Microsoft Gold
Certified Partner
Key events in du Pré’s history
1979 1982 1990 1992 1993 1994 1995 1996 2000 2001 2002 2003 2004
du Pré du Pré expands du Pré du Pré
generates its Newbury office begins to launches
500th customer support global WANscan
companies
du Pré founded du Pré du Pré du Pré
by Piers du Pré generates its acquires becomes
1,000th customer Double First Ltd Samsung’s first
Platinum Partner
du Pré sells du Pré achieves du Pré du Pré wins
the UK’s first one of the UK’s embraces IT Avaya Gold
approved telephone first BSI award services into its Accreditation
answer machines for telephone extensive portfolio
for businesses system support
du Pré du Pré du Pré du Pré
moves into becomes one promoted to celebrates its
the Vo-Tec of BT’s first BT Gold Partner 25th anniversary
Centre channel partners status at the BT Tower
in London
2 Tel: 01635 55 55 50
3. du Pré
is selected du Pré du Pré
to be a provides green supplies its
Cisco SMB telephone calls 100,000,000th
Select Partner with online billing minute for
and call reports telephone calls
Contents
Page
2005 2006 2007 2008 2009 2010
Key events in du Pré’s history 2
Contents 3
Traditional telephony 4
IP Telephony 5
Circuits 6
du Pré du Pré Cisco 7
and Opal form celebrates its
a new partnership 30th anniversary Project Control, Installations and Support 8-9
to provide higher
quality internet Case Study: St. Michael’s Hospice 10
connectivity
Case Study: PrintSoft Systems 11
du Pré Connect®
is launched to
UK schools
and businesses
Connect
www.dupre.co.uk 3
4. Traditional telephony
At the heart of du Pré Avaya and Samsung
Right back as far as 1983 du Pré has been installing Central to our portfolio are the Samsung and Avaya
telephone systems at customer sites throughout the ranges of systems.
UK, many of whom are still using us for their telephony
As an accredited Avaya partner, and having become the
services today.
country’s first Samsung Platinum Partner, we are able
du Pré has always operated with the practice of to recommend the perfect system for your organisation,
ensuring a high degree of customer satisfaction. We from just a few extensions right up to several hundred.
understand that if this is being achieved we become
The Avaya IP Office is a reliable and intuitive system.
the natural choice for other services, such as telephone
It not only accommodates all the needs of people
calls and IT services.
seeking a traditional telephone system for today, it’s
Traditional telephony has been at the heart of du Pré’s IP-ready so if you decide to migrate to a full IP solution,
services all this time, and while we always look to your telephone system is happy to come with you.
embrace the reliable future technologies, we still look
This means it becomes a safe investment and an
after many customers who want to continue with the
enabler for saving costs in the long run.
communications systems they are well used to.
Also central in our portfolio is the Samsung range of
telephone systems, which has been designed to deliver
advanced voice, data and wireless communications.
Whether you are a small company, a branch/head
office or a large organisation operating multiple sites,
Samsung telephone systems offer an effective, affordable
and highly scalable solution to improve collaboration
between employees, internal departments, suppliers and
even customers.
And better communications means a better return
on investment.
Proven systems, robust hardware and future-proof technology.
4 Tel: 01635 55 55 50
5. Connect
IP telephony
du Pré Connect is a hosted IP • Home working becomes a real, viable option
telephony platform which offers Many businesses are making good use of the ability
for staff to work from home, and the difference with
the benefits of a traditional today’s technology is that working at home really
telephone system and much more. does mean working at home which you can monitor
more easily by keeping in closer communication.
What is hosted telephony? The 2009 outbreak of the swine flu pandemic led to
many du Pré Connect users executing their home
Instead of having a telephone system installed at
working plans to enable business continuity, while
your office it’s located in a secure data centre. This is
other companies used the technology to promote a
accessed through secure, resilient data connections
healthy work/life balance and become more
which deliver all your telephony needs just like it’s a
attractive to potential employees who needed a
local system.
flexible working environment.
The hosted telephony solution from du Pré is called
Some companies seeking a reduction in business
‘du Pré Connect’ and is a business-grade,
premises costs choose to downsize their office in
professional service.
favour of homeworking, employing a small number of
With du Pré Connect, hot-desks for when employees do come in.
• Disasters are much easier to manage • Multiple offices working closer together
In the event of a flood or even a brief power cut, many With du Pré Connect, calls can be transferred from
businesses grind to a halt and their customers are one building to another, one town to another, even
greeted with the ‘Number Unobtainable’ tone. With one country to another, as if everyone was in the
du Pré Connect, all staff can relocate to anywhere same room.
there’s an internet connection and continue working
One particular du Pré Connect customer opened a
just as if they’re still in the office. Even plugging a
new, small office in Bahrain and began sending out
handset into a home broadband connection enables
staff on a regular basis. The remote team kept in touch
users to continue working as if they are in the office.
with the HQ just as if they were back in the UK, which
Employees can still call each other using their kept costs down while keeping the teamwork high.
extensions and all incoming calls (along with calling
Other customers are able to free multiple
groups and hunt groups) continue to operate as
receptionists to be used elsewhere in the business.
normal. Calls are charged to the office (saving on
It doesn’t matter how many office locations you have,
expenses claims) and all voicemail messages are
you only need one receptionist to take calls for all
accessed in exactly the same way.
offices. And cost savings like this enable a fast and
If employees cannot get to their office handsets to high return on investment.
take them elsewhere, individual telephone numbers
can be routed straight to mobile phones to ensure
the same people answer the inbound calls. Each
and every phone can be routed to any handset, and
all this can be done in a heartbeat.
Today, the tools to enable all these options are with us.
www.dupre.co.uk 5
6. Circuits
At du Pré, we firmly believe that We can provide uncontended internet connectivity with
high bandwidth and excellent service levels (SLAs), with
successfully installed applications require a product to suit all budgets and requirements.
successfully installed circuits. If your This all means that whatever your needs for
existing circuits are of a sufficient quality connectivity, du Pré is able to supply a solution tailored
to accommodate the applications then for your business.
we’re more than happy to work with these
to provide your solution. Working with you
One of the ways we do this is by helping you with the
However, if your existing circuits are designed for process of identifying the types of circuit you require,
yesterday’s technology, we will manage the ordering, the amount of bandwidth needed and the quality of
installation and maintenance of new circuits which are service requirements for Wide Area Network (WAN)
designed to realise the full potential of your applications. connectivity and implementation.
du Pré supplies and project manages the installation of du Pré plc is a Cisco SMB Select Partner (see opposite)
a variety of different type of circuits, including: and our highly skilled and trained technical engineering
team can install the right equipment to get the best from
- Leased lines your circuit, including routers, switches and firewalls.
- Ethernet circuits
- ADSL lines du Pré plc only works with the leading providers of
- SDSL lines circuits, and has forged strong partnerships with BT,
Viatel and Opal Solutions.
Each of these circuits can provide an internet or
private connection using flexible, modern technologies This means we can analyse the market based on your
such as MPLS and IPSec encrypted Virtual Private requirements and offer the best solution for you.
Networks (VPNs).
6 Tel: 01635 55 55 50
7. Cisco
Employing over 65,000 employees and with • Work from anywhere
an annual revenue of nearly $40 billion, With Cisco Solutions you can give employees secure
access to the same phone and data network they have
Cisco® is now one of the world’s most in the office, even when they’re away. This helps your
recognised brands and most respected company save money, boost productivity, and improve
companies in the IT sector. customer service.
The technologies that make this possible include
wireless business phones, a secure network foundation,
Cisco and du Pré have worked closely together as combined voice and data, wireless data access and call
a partnership since 2005 when du Pré was officially management software.
recognised as a Cisco SMB Select Partner.
• Serve customers better
The Cisco SMB Select Partner designation was created
to recognise channel partners which had a focused The most satisfied customers are often those who have
business practice selling into the SMB market. This special easy access to your company 24 hours a day. Linking
designation demonstrates to our customers that we fully your customer information to a Cisco voice and data
understand and support networking solutions for small and network can help you increase customer satisfaction by:
medium-sized businesses. - Immediately identifying incoming callers, enabling a
Working in this capacity with Cisco, du Pré can help you: faster response to queries.
• Connect employees and offices - Viewing other employees’ phone status, meaning
you can transfer a customer to the most relevant
We can help you connect to your network and securely available person.
access the information and applications you need.
- Understanding call patterns to provide visibility on
Our solutions give you new ways to deliver service training and areas for staff improvement.
to your customers, extend supply-chain access to
your partners, and provide essential business tools to • Be more productive
your employees. With Cisco, du Pré can help your teams to become
And once you have a secure network foundation in place, more productive through better collaboration. This is
it’s easy to add new technologies and capabilities as you achieved by:
need them. - Bringing teams together quickly through conference
• Secure your business calls and online meetings to resolve issues quickly.
As your company grows, your security needs change. - Staying connected to mobile workers by seeing who is
du Pré will ensure that security is built into your available quickly and being able to contact them.
network foundation. - Visually communicating through video calls to
Our solutions let you manage your network’s security demonstrate, for example, a new product to internal
centrally and add deeper levels of protection as and sales teams.
when you need them. So your network is proactively
protected against worms, spyware, internet attacks,
and other security threats—even as it changes with new
applications and technologies over time.
www.dupre.co.uk 7
8. Project Control,
Installations and
Support
Whether you’re seeking expertise in IT, Telephony or (more likely) a combination
of both, the skill and expertise du Pré offers is second to none.
Project Control Installation Engineers and Training Officers
Our team of Project Controllers has a single objective of Our Installation Engineers and Training Officers deal
ensuring the installation of your telephone system or IT with your project in a calm, professional and reassuring
solution is as simple a process as possible for you. They manner, meaning you can be confident your installation
will arrange the provision and relocation of telephone will be smooth, your staff ready for the change, and that
lines and circuits, and if these are not yet provided you can take advantage of new features to give your
by du Pré the team will even deal directly with your business the competitive edge.
telephone company.
du Pré passionately believes that successful training
This service takes away the stress and complications must always go hand-in-hand with any successful
you might otherwise experience. installation. This is why we employ people specifically
for this task, ensuring that all users are completely
And don’t forget they have done this thousands of
happy to use any new system, and that they fully
times before. Your company’s communications are in
understand and realise the features and benefits. Our
safe hands.
Training Officers have worked with our customers for
many years and they understand the needs of users in
all sizes of company.
8 Tel: 01635 55 55 50
9. The Support Team
The du Pré Support Team provides excellent response
and fix times. They keep you up to date with your
support call by contacting you directly, or if you prefer,
by using our e-mail update systems and our support
web portal. Most importantly, we provide excellent
customer service and our highly trained staff are
dedicated to ensuring any problem is fixed promptly
and efficiently.
The Support Team understands the business impact
of any support call. And by offering 24 hour support
coverage, you can be assured that we’re with you all
the way, day and night, 365 days a year.
We will hold your hand every step of the way.
www.dupre.co.uk 9
10. Case Study: St. Michael’s Hospice
Having purchased a Panasonic DBS be made (by retaining analogue extensions in less
frequently used locations) whilst embracing the digital
telephone system from du Pré plc era with fully enabled IP handsets.
in 1994, St. Michael’s Hospice in And the ability to check voicemails easily when out of
Hampshire decided it was high time for the office keeps all staff operating much more efficiently.
a state-of-the-art Avaya system to take St. Michael’s Hospice, like so many organisations today,
has a great need to save time and money, and the
the charity into the 21st century. Avaya system is an enabler to help achieve this. “I have
far more control now than ever before. I have the ability
to program the system to meet our needs,” explained
“The Avaya IP500 is quite simply the best value for
Berny.
money in terms of product quality and flexibility.” And
someone like Berny Meunier, IT Manager for St. Michael’s He continues, “This means I don’t have to call du Pré
Hospice, knows exactly what he is talking about. when we have any adds, moves or changes. A good
example of this is when we needed a hunt group for our
The charity initially bought a Panasonic telephone
Fundraising Hotline, allowing anybody to answer calls.
system over fifteen years ago, and enjoyed many
I created this ability in just a few minutes.
years of use from it. With du Pré having supported the
previous system for all these years, it seemed logical to “Furthermore,” says Berny, “because I can monitor calls
turn to them for the supply of a new IP-enabled system. and analyse line usage, I already know we have sufficient
capacity for expansion without any additional costs.”
“The IP500 from Avaya was the perfect choice for
our organisation as we wanted the ability to answer
switchboard calls from multiple desks. We had some
Calls and Lines with du Pré
major problems during the snow last winter as the
receptionist was unable to make it into the office. But Until recently, St. Michael’s Hospice used BT for their
the IP500 is perfect for overcoming issues like this,” calls and lines at all sites. This service is now provided by
said Berny. du Pré plc too, meaning there is just one place to call for
all telephony support needs.
One of the features many organisations find beneficial
is the ability to use a variety of handsets off the same Berny explains why this solution works so well for
system. This means significant cost savings can St. Michael’s Hospice. “We’ve seen a vast reduction in
costs by tying together the Avaya system with calls and
lines. This means we can recoup all the costs of the
phone system with these savings in a very short time.”
About
St. Michael’s Hospice in North Hampshire helps
people faced with a life-limiting illness, their families
and carers by providing a choice of specialist care Telephony and IT services from du Pré plc
and support to enable them to attain the highest • Avaya IP500 telephone system
possible quality of life. • Telephone system support
• du Pré Calls and Lines
• Virtual numbers
• BT LearningStream
• IT Hardware Supply & Support
IT Manager: Mr Berny Meunier
10 Tel: 01635 55 55 50
11. Case Study: PrintSoft Systems
Grasping the opportunity for a new Meanwhile, Simon is enjoying the other benefits of
du Pré Connect. “It’s not just about enabling people to
telephone system during a recent office work from home,” he said. “It’s so much easier now to
move, PrintSoft Systems Ltd considered configure handsets ourselves, and to create huntgroups
various options before selecting ‘du Pré and new users. All those small changes are easily
managed directly by us now.
Connect’ to operate across their UK office.
“And I know that when I need the du Pré Support Team,
everyone in the team is pleasant and helpful, which is
Having operated for many years with a traditional always good!”
telephone system, PrintSoft chose du Pré Connect
to meet their needs, embracing new technology with
a future-proof system.
About
“It seemed to make the most sense,” explained Simon
PrintSoft Systems markets and supports software solutions
Power, Support Team Leader at PrintSoft. “After all, we
for the design, generation and production of digital documents.
are a forward thinking company so an IP solution for us
These solutions are responsible for printing over 10 Million
was perfect.”
unique pages in the UK daily.
Simon continued, “It also makes much more sense
with the simplicity of cabling throughout the company.
Telephony and IT services from du Pré plc
Gone are the days of cable for telephones and cable
for computers. Now it’s much more straightforward • du Pré Connect system • 10Mb Viatel Circuit
to manage.” • du Pré Connect support • DSL internet connections
• Structured cabling support
It was last summer that du Pré was called in for the
new system installation. “It was all very painless,” said Support Team Leader: Mr Simon Power
Simon, “and the du Pré Support Team in Newbury
was always there to iron out any teething problems
with Connect.” This was no surprise as the Project
Control team at du Pré has carried out numerous Simon admits that PrintSoft was a little apprehensive
installations and is highly skilled at operational and about IP Telephony before making the switch. “Yes, we
user training needs. did have some concerns initially,” he said, “but one year
on I’m very pleased with our decision. du Pré Connect
du Pré Connect enables an employee to unplug their
is better than before, easier to manage, far more flexible
office handset and take it home to continue working.
than anything else, and the call quality is just as good,
This activity is becoming increasingly expected as
if not better, than it was beforehand.”
companies need to respond to external inflences, such
as flu pandemics and other disasters.
www.dupre.co.uk 11
12. du Pré plc
Vo-Tec Centre
Hambridge Lane
Newbury
Berkshire
RG14 5TN
United Kingdom
tel: 01635 55 55 50
fax: 01635 55 55 66
email: sales@dupre.co.uk
www.dupre.co.uk
