The rising BYOD trend is no longer a movement, but a reality for many enterprises. According to Gartner, 38 percent of enterprises expect to stop providing devices to employees by 2017, and half will require workers to supply their own device for work purposes.

1. 5
Hotel Tech
Trends to
Watch

2. Digital Age
The rise of the
has drastically
changed guest's
expectations

3. Welcome
to the
future
of hotels

4. 1
Better, Faster
& Free WiFi

5. 40% of guests travel with 3
or more deviecs
TEXT HERE

6. The average speed of a residential broadband connection
is 5.1 Mbps
Most 150 room hotels provide a standard 10 Mbps
This would only deliver 1.4 Mbps per guest or just a
fraction of what guests are accustomed to at home!
TEXT HERE

7. WiFi
What do guests want?
34% of travelers say free WiFi is a top
factor in their hotel choice
88% of hotel guests expect free
WiFi
1 in 3 guests will not return to a hotel
with poor WiFi

8. The Golden Rules of Hotel WiFi
WiFi should be free, for
every guest, every time. Always.
Don't restrict the number of devices a
guest can connect to the WiFi network
WiFi broadband connection should
be at least 5.1 Mbps/guest

9. 2
More
Automated
Services

10. Some hotels are giving guests the option to order room
service using their smartphone.
Guests never have to pick up the phone and can order room
service with the touch of a button in hotel branded apps or
using online ordering
TEXT HERE

11. TEXT HERE
Other hotels now offer a
virtual concierge
Guests can book restaurant
reservations, spa treatments,
and activities through the
hotel website
As well as an online lost and
found.
Guests fill out an online form
and the hotel staff looks for a
match

12. Hilton Hotels allows guests to purchase upgrades,
make special amenity requests, even choose their
exact room from a digital floor plan - all from their
mobile devices.

13. A survey conducted by Hilton revealed that 84%
of travelers want to be able to choose their own
room.
Another survey found that when offered, 85% of
guests use online service requests for room
service to housekeeping.

14. Image courtesy of
TechCrunch
Starwood Hotels now uses
Robot Butlers in their
Cupertino Aloft Hotel
When guests call down
with a request, hotel
employees load the robot
with the requested item
Once the item is
delivered, guests can
enter in a rating on the
robot's touchscreen

15. 3
Smartphone roomkeys
and
Mobile Check-in & Out

16. 91% of guests said they had
used automated check-in or
would use automated check-in
if it were offered

17. Currently Marriott Hotels offers mobile check-in
at 1,200 locations
Both Marriott Hotels and Hilton Hotels plan to
have mobile check-in available at over 4,000
locations by the end of 2014

18. Travelers can already use their smartphones as boarding
passes for flights - it's only natural they will want to use
them as a way to enter their hotel rooms.
Hilton plans to make smartphone room keys available at
the majority of Hilton locations by the end of 2016.

19. Hotels like Hub by Premier Inn are
using smartphones as remote controls
for the television, window blinds,
music system, and temperature
control.
Hub's smartphone app also makes
instant suggestions on where to go in
the area.

20. 4
Bring Your Own
Content

21. Pay-Per-View TV is Dying
Hotel pay-per-view
revenues dropped 39%
from 2000 - 2009

22. Today's digital travelers
consume entertainment
in hotels in the same way
they do at home: via
online services like
Amazon Prime, Hulu,
iTunes and Netflix.

23. Turn TV's in hubs for
more cohesive
entertainment systems
that work seamlessly
with guests' own
devices and streaming
services
Idea:

24. In Hong Kong, The Peninsula recently installed in-room
entertainment systems that cost between $10,000 -
$25,000 per room!
Around the world, Hyatt Hotels offers it's plug panel, which
lets guests connect almost any device to in-room TV's

25. Social 5
Integration

26. According to a recent Gallup survey, 72% of U.S.
adults use social media, with the majority saying
they use social networking sites several times a
day.

27. Additionally...
An ACCENT research survey found that
nearly 65% of participants found it
helpful to post questions on a brand's
social media channels and receive
answers from fellow consumers.

28. Other Relevant Stats:
71% of consumers said "Seeing
a response to a review on
social media is important to
me."
79% of consumers said "A
response to a bad review on
social media reassures me."
68% of consumers said "If I was
considering two comparable
properties, the presence of
social media responses would
sway me in it's favor."

29. Implications for Hotels:
Use social media to welcome guests; If a guests
checks-in on social media or mentions your hotel
in a tweet, reply back and welcome them.
Start a 24-hour live Twitter Concierge; Hyatt's
E-Concierge is a 24-hour concierge where
guests can instantly personalize their stay
Offer rewards to guests who are very active with
your hotel on social media
Always respond to social media posts
Creatively engage: A woman tweets that she just
became engaged at your hotel? Send a bottle of
champange to her room.

30. Mobile messaging for modern businesses.
Voxer combines the power of live voice with text
and photos on any smart device on any network.
Find out why hotels choose Voxer
for their staff communication.
Learn More
www.voxer.com