If you’re like most
executives, then you probably have
one of those enormous Excel
spreadsheets, a dozen tabs
wide, with data from various
• It is painstaking to build and update a spreadsheet with
figures from every department of your organization.
• The data always needs to fit together nicely and there is a
high risk for human error.
• Even if all the numbers are keyed in correctly, when
analyzing the data, the sharpest CEO will often miss a
reoccurring pattern or red flag amongst their KPIs.
• The opportunity costs of this kind of manual process are also
• Crunching numbers in spreadsheets leaves executives, or the
staff developing these reports, with very little time and
energy to then analyze that data and create forecasts that
positively influence business decisions.
• ESS is also known as Executive Information
• An Executive Support System (ESS) is
software that allows users to transform
enterprise data into quickly accessible
and executive-level reports, such as those
used by billing, accounting and staffing
departments. An ESS enhances decision
making for executives.
Range of ESS
ESS mainly deals with data related
to key departments like
billing, accounting, scheduling, st
affing etc. In addition to
providing quick access to the
data, ESS also acts as an analysis
tool and provides good
understanding of the various
possible outcomes depending upon
the changes in input data.
ESS thus saves valuable time of the
executives in digging the huge pile of
information to identify the critical
data and helps them spend more time on
brainstorming and decision making by
providing only the required data. ESS
can be used to view and analyse both the
present data and predicted future data.
ESS can be customized to suite the
user requirements and its
functioning is solely dependent on
the skills of the developer.
• Contemporary ESS bring together data from all parts
of the firm and enable managers to
select, access, and tailor them as needed using
easy-to-use desktop analytical tools and online
• Through their ESS, many managers have access to
public data, such as news services, financial
market databases, and economic information.
• ESS has the ability to drill down, moving from a
piece of summary data to lower and lower levels of
• Well-designed ESS also has some facility for
• A key information requirement of
managers at the strategic level is
the ability to detect signals of
problems in the organizational
environment that indicate
strategic threats and
• Ability to analyze, compares, and
• Improved personal efficiency
• Increased organizational control
• Competitive advantage over
• Automation of the managerial
If there is no ESS/EIS?
Without ESS: A Re-Active Business Decision
• A CEO receives a call from an online advertising
company offering an incredible rate on pay-per-
click ads, but for a limited time.
• Now it’s up to the CEO to quickly figure out which
products will yield the most return on the
• First the executive logs into an online advertising
dashboard to compare costs, response rates and
return from previous campaigns.
• Then he gets on the phone with a warehouse account
manager, or logs into an inventory management
• From the warehouse, he finds out the cost to
ship each product, the list price of each
product and which products have been sitting
on the shelves the longest or accruing the
most storage fees.
• With all of this data and information in
place, the executive can figure out which
product will likely yield the highest return
and finally respond to the advertising offer
before the deadline expires.
If there is no ESS/EIS?
What will happen when we use
ESS/EIS inside an organization?
With ESS: A Pro-Active Business Decision
• The ESS sends an alert to the company CEO that product “X”
was stored for “X” number of days, or that the warehouse
storage costs for product “X” have exceeded a certain total
• Working from that report, the executive alerts his sales and
marketing employees to research the most cost-effective ways
to move product “X” off the shelves.
• Here the CEO is not scrambling to reply to an outside call
from an advertising company
• The ESS alert put him in the driver’s seat and gave the sales
and marketing team lead time to find the best
Future of ESS
• Toolbox for customized systems
• Multimedia support
• Better access (via PDFs and cell phones)
• Virtual Reality and 3-D Image Displays
• Merging of analytical systems (OLAP /
multidimensional analysis)) with desktop publishing
• Client/server architecture
• Web-enabled EIS
• Automated support and intelligent assistance
• Integration of EIS and Group Support Systems
• Global EIS
• Integration and deployment with ERP products
• Executive Support Systems meet the needs of
corporate executives by providing them with
vast amounts of Information quickly and in
graphical form to help them make effective
• ESS must be flexible, easy to use, and
contain both internal and external sources