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Healthwatch slides meet the funder 2013
 

Healthwatch slides meet the funder 2013

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  • The Health and Social Care Act 2012 establishes Healthwatch as the new consumer champion for health and social care. It exists in two distinct forms – local Healthwatch, at local level, and Healthwatch England, at national level. Healthwatch’s remit covers health and social care for everyone, i.e. adults and children
  • Some things brought up during consultation and ongoing engagement events: independence v accountability; roles for volunteers around info and advocacy; very strong response around need for leadership, skills, capacity
  • Health and wellbeing boards – move away from influencing to active involvement in commissioning
  • integrated care based around the needs of the patient as a person and moving away from the medical model of treating each condition in isolation. To achieve this aim, NHS commissioners will increasingly need to invest in better, more accessible information and support for patients. Support and advocacy services for patients do not always need to be provided by clinicians and healthcare professionals within the NHS. There are many voluntary sector organisations that can be commissioned to provide this service. The enthusiasm of volunteers, carers, friends and relatives can be harnessed to help people manage their own care more effectively and support them in making the right healthcare decisions. Patients themselves can provide powerful networks of support by sharing their experience and expertise with people living with similar conditions. Mention Healthwatch communities involved
  • Details on Neil Cleeveley’s email

Healthwatch slides meet the funder 2013 Healthwatch slides meet the funder 2013 Presentation Transcript

  • Healthwatch – an overview 19 August 2013 DH – Leading the nation’s health and care
  • 2 What is Healthwatch? • Healthwatch - the new consumer champion for health and social care • Established through the Health and Social Care Act 2012 • Local Healthwatch organisations are local consumer champions • Healthwatch England is the national consumer champion
  • 3 The national policy framework • Healthwatch England • Independent committee of the CQC. • Provide leadership and support to local Healthwatch organisations including on what good looks like. • Gather and use information and intelligence from local Healthwatch organisations and the network – using local voice and trends to make a national influence. • Provide information to the CQC to investigate poorly performing services - acting when there has been a poor outcome. • Statutory advice to the Secretary of State for Health, NHS England, local authorities and regulators, including CQC itself – as statutory advice, a response must be made. DH – Leading the nation’s health and care
  • 4 The local Healthwatch policy framework • Commissioned by every upper-tier local authority in England: • Independence • Balancing contractual responsibilities with influence – especially for services provided by local authorities • Building relationships with providers and commissioners • Covers the local authority area • All health and social care services • All ages across the life-course • Inclusive and diverse - representing its communities • Working with other groups to ensure that all voices are heard – especially seldom heard people and children and young people. • Organisational model • Social enterprises – allowing freedom in structure to meet local needs – function before form. • Must include volunteers and lay people at all levels in the organisation, including contractors. • Tapping into all parts of the community. • Making use of people’s insights and experiences. DH – Leading the nation’s health and care
  • 5 Local Healthwatch organisations Collectively: • Help to shape the planning and delivery of all local health and social care services. • Have membership of the health and wellbeing board to influence local commissioning. • Monitor and scrutinise local services to bring about improvements. For Individuals: • Information about local health and care services. • Help people to access and make choices about care. • Signpost advocacy for individuals making complaints about healthcare. DH – Leading the nation’s health and care
  • 6 Volunteers and the voluntary and community sector Raising the profile of Healthwatch - need for the public to understand its role Getting involved in Healthwatch - realising the vision of a network of networks: understand what the voluntary and community sector in a local area already offers and making use of it as well as statutory partners Taking part in Healthwatch - local Healthwatch needs to champion the voice of patients and service users; the role of volunteers will be key to this (how to successfully get this connection) Connecting with seldom heard groups - local Healthwatch must seek to be representative of its local area; collaboration with existing VCS organisations DH – Leading the nation’s health and care
  • 7 Some examples Cambridgeshire – Hunts Forum of Voluntary Organisations Bromley – Community Links Bromley Oldham – Voluntary Action Oldham Wirrall – VCA Wirrall DH – Leading the nation’s health and care
  • 8 Funding Themes and Priorities Theme 1: Personalisation and Choice of Care and Support Priority 1 – no decision about me without me Priority 2 – information for choice and control Priority 6 – reaching out and listening Theme 2: Delivering Better Health and Care Outcomes Priority 6 – integration, working with and through health and wellbeing boards DH – Leading the nation’s health and care
  • 9 Themes and Priorities cont’d Theme 4: Improving Long-Term Care and Support Priority 2 – dementia Priority 3 – community capacity and resilience Priority 4 – coordination of services around individual needs Theme 5: Delivering Safe and Compassionate Care Priority 2 – innovative approaches to involving service users and communities DH – Leading the nation’s health and care
  • 9 Themes and Priorities cont’d Theme 4: Improving Long-Term Care and Support Priority 2 – dementia Priority 3 – community capacity and resilience Priority 4 – coordination of services around individual needs Theme 5: Delivering Safe and Compassionate Care Priority 2 – innovative approaches to involving service users and communities DH – Leading the nation’s health and care