Architecture Scalability – 10 to 10,000 users in a single database Reliability – no single point of failure and N+1 redundancy Simplicity – ease of engineering and deployment Open – powerful applications and flexibility built-in Laser-like Focus on Customer Satisfaction Employees AND Partners rewarded for top CSAT Easiest administration and applications Nemertes Research analyzed the results Raving fans are the real proof Bottom Line Lowest TCO vs. any competitor over system lifecycle
Gartner uses a similar methodology of analyzing companies and their solutions, by surveying customers, along with resellers. Again, ShoreTel came out on top. In fact, we were the ONLY vendor that earned their highest Strong Positive rating. Additional Notes: The full report is available on our website. Gartner’s MarketScope for Unified Communications for the SMB Market Report This report provides a wealth of information around best in breed products for organizations with between 20 and 499 lines. Research includes interviews with customers and resellers, and provides valuable insight for the decision-making process. Includes: The outlook for the UC market Criteria you need to include in your evaluation of UC solutions Gartner’s Independent evaluation of the Top 11 UC vendors
The evaluation of a new solution tends to focus on the upfront cost to “get into the vehicle.” Vendors do a huge disservice to the client by not addressing the “Rest of the Story.” What you see (the iceberg), will represent 20-25% of the Total Cost of Ownership. The rest will be incurred over the life cycle of the product and cost varies tremendously. This is another reason why your due diligence is so critical.
ShoreTel Brilliant Simplicity ShoreTel developed switches ShoreTel developed phones ShoreTel developed software
ShoreTel Overview Unified Communications IP Systems--a "brilliantly simple" way to communicate.
Communications and networking requirements support, including Avaya,
Customized IT solutions for companies Cisco, Juniper, Extreme, Brocade and many more
Networking Cable solutions to get your technology assets up and running
Quick quotes and same/ next-day delivery on most products
Warranty & VologyCare
Buyback programs for:
Unused and displaced IT equipment
Cash or trade-in credit
Founded In 1996-Superior technology designed from a clean sheet of paper ShoreTel Company Overview Headquarters Sunnyvale, California with offices in the UK, Germany, Spain, Australia, Singapore and Hong Kong Growth More than 19,000 customers globally – serving over a million end users Financial Strength Over $100M in cash, no debt
MarketScope for Unified Communications for the SMB Market, North America – July 2011
It’s not just IT Pros who rank us #1 This MarketScope graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report.
Make sure you get the whole picture Network Upgrade System Cost Implementation Support Services Training Electricity Consumption License Renewals Network Costs MAC Maintenance “ The Rest of the Story” Network Upgrade System Cost Implementation 25% Life Cycle Cost 75% Life Cycle Cost
ShoreTel UC Platform ShoreTel IP Phones ShoreTel System Management ShoreTel Services ShoreTel User Applications ShoreTel Open Integration
ShorePhone ® IP Telephones Unifying the flow of information across your business The latest ergonomic designs Superior sound quality Models for all user needs and types Preconfigured for ShoreTel UC