Felix Honigwachs [Product Manager, Microsoft S.A.] <br />Voice Integration: IT, Risk, Value & The User<br />
HEADING<br />Body copy here<br />
What your Employees Experience TodayCurrent communications and collaboration experience<br />Source: Ideal Communications ...
What Employees WantIdeal communications and collaborations experience<br />
Common Communication Silos<br />The Microsoft Communications Offering<br />E-mail and<br />Calendaring<br />Web<br />Confe...
Reducing Infrastructure CostsA newly streamlined management infrastructure<br />»<br />»<br />»<br />New Deployment Model<...
Reduced server roles
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Voice Integration: IT, risk, value and the user - By Felix Honigwachs

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Lowering costs and increasing productivity when integrating Unified Communications into IT remain top priorities for Enterprises and SMME’s. Unified Communications convergence is often pitched as a silver bullet to achieve. But, what are the risks to convergence? How will users get the most out of the technology, and how do you realise the value? Take notes from some of the hard lessons that Microsoft learnt from South African customers as they deploy Voice regardless of vendor solutions.

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  • Slide Objective:Now talk about the ideal communications and collaboration experience. Discuss and share how people described their ideal communications and collaboration experience,from the perspectives of both IT and business (end) users.Talking Points:When asked about the ideal communications experience, users described it in various ways:Some of the themes that emerged were how people felt the need to be valued, capable, and connected in their daily work and communications.Users talked about creating connections with people, as opposed to just communicating or delivering a message.Users wanted to be connected to what is going on, even when working remotely, across the hall or across the globe.Users wanted to be connected from within what they are working on—instead of having to “application hop” just to find the information they need.These word maps were helpful for us in defining the focus of our solution. We knew this solution had to be seamless and integrated and a natural part of the work that users do, instead of an assortment of technologies acquired from different places and “duct taped” together. So, what are the barriers to having this connected experience at work? Lets discuss them.
  • Slide Objective:Now talk about the ideal communications and collaboration experience. Discuss and share how people described their ideal communications and collaboration experience,from the perspectives of both IT and business (end) users.Talking Points:When asked about the ideal communications experience, users described it in various ways:Some of the themes that emerged were how people felt the need to be valued, capable, and connected in their daily work and communications.Users talked about creating connections with people, as opposed to just communicating or delivering a message.Users wanted to be connected to what is going on, even when working remotely, across the hall or across the globe.Users wanted to be connected from within what they are working on—instead of having to “application hop” just to find the information they need.These word maps were helpful for us in defining the focus of our solution. We knew this solution had to be seamless and integrated and a natural part of the work that users do, instead of an assortment of technologies acquired from different places and “duct taped” together. Communication is more than just transmission and receipt of a message; it is also about creating a connection with someone.So, what are the barriers to having this connected experience at work? Lets discuss them.
  • Slide Objective:Discuss the status quo of enterprise communications, and present the Microsoft vision for Unified Communications.Note: This slide has a build and has been designed to be presented in two parts to allow for a discussion on the “today” (initial build) and the “vision” (build after you click the mouse).Initial Build—Communications Today, Talking Points:Technology has brought us a very long way in terms of how we communicate in the business world. E-mail, telephones, IM, and conference calling enable us to do things today that were unthinkable 20 years ago. But as these technologies have evolved, they have done so independently, in parallel with one another, creating communication silos. These independent silos have led to redundancies and inefficiencies for both the end user and the administrator. It has become difficult and expensive to maintain them and to ensure each is in compliance with business and government regulations.For most companies today, telephony, e-mail, IM, audio conferencing, video conferencing, Web conferencing, and voice mail all live in their own disconnected silos. Each has evolved a separate operating platform—often with proprietary third-party technology—separate authentication, separate administration, and separate storage and compliance. This comes with a huge price tag and an equally enormous headache for the end user, who has to remember separate phone numbers, account names, and passwords. Plus, these users have limited communication with each device—for example, not being able to make audio calls from their computers. Ultimately, their communication is disconnected, and their collaboration and innovation are hindered.Final Build—The Microsoft Unified Communications Vision, Talking Points:Microsoft UC reduces complexity by putting people at the center of the communications experience. Our goal is to integrate all of the ways we contact each other in a single environment—using a single identity, presence, and inbox—while providing businesses with the power to choose how they provision those services—whether on their own premises, as cloud services, or in a hybrid fashion.
  • Slide Objective:Introduce the investments to the Lync management infrastructure.Communications Server Deployment ModelNew System Model – Though we have always implicitly deployed Lync in Sites and Pool, it is now explicitly defined as the deployment modelUses new Topology Builder to model your infrastructureGlobal, Site and Per User Model for Policy applicationServer RolesFront End, Back End, Edge (for remote access), AV Conf (for over 10000 users), Exchange UM, SCOMOptional – Mediation Server, Archiving, Monitoring, Director and Group ChatVirtualizationAll roles can be virtualizedSupporting infrastructure (SQL, Exchange, etc. are virtualized as per their guidelines and supportability stances)Hyper-V Windows 2008 not supported, primarily due to the improvements in the R2 product around media in the virtualized environment.Virtualization is supported on all platforms that have gone through the SVVP – see http://support.microsoft.com/kb/957006 for details on the program and third parties that have been certifiedCentral Management StoreThe CMS provides a robust, schematized storage of the data needed to define, set up, maintain, administer, describe, and operate a Lync Server deployment. It also validates the data to ensure configuration consistency. All changes to this configuration data happen at the central store, eliminating “out-of-sync” problems. Read-only copies of the data are replicated to all servers in the topology, including Edge Servers.To administer and manage servers and services, you use Lync Server Management Shell or the Lync Server Control Panel, which then makes the settings in the Central Management Store. Configuration changes are replicated to all the servers in your deployment by the Central Management Server, which runs on one Front End pool or one Standard Edition Server in your deployment.Planning Tool/Topology Builder Planning Tool allows you to build out your infrastructure visually Creating Sites/Pools/Edge/Conferencing informationTopology Builder can take your planning tool output and build out your topology. Topology Builder is where all configuration changes are made. This is then used by setups to configure your serversPowerShellNo more WMI for Automation Everything is driven through PowerShellControl Panel New Web based Admin Tool uses PowerShell as engine, replaces the old MMCRole Based Access Control New administration model for assigning WHO can do WHAT tasks and WHEREMonitoring ImprovementsUpdated SCOM Packs to present more relevant alerts and actionable items. Also updated synthetic transaction to allow for complete service monitoring
  • Slide Objective:Describe how Microsoft Unified Communications allows customers to integrate with existing investments and extend their communications platform to transform business processes.Talking Points:A unified communications platform based on the Microsoft Office system helps to extend investments and adapt to changing business needs.Exchange and Lync embrace interoperability, across multiple workloads, so organizations can smoothly deploy and migrate their customers over timeCommunications Server supports federation between Lync customers and with public IM networks such as Windows Live, AOL, Yahoo &amp; Google Talk – this allows customers to connect to thousands of other Lync customers in a secure way and to reach over 500M public IM usersLync Server also works with your existing PBX either through Direct SIP or qualified gatewaysConferencing interoperability is available so customers can integrate with their existing room based and high end video conferencing solutions – connecting the specific use rooms with every user in your organization with a video camera, which is becoming the default configuration for laptops in the consumer space today and is making its way into the enterprise.And many service providers are providing SIP Trunking and other services that help organizations save costs. There are currently 10 qualified SIP Trunking vendors including Verizon, Swisscom, and Sprint.Microsoft embraces interoperability – As a founding member and active participant of the Unified Communications Interoperability Forum (UCIF), Microsoft is committed to enabling interoperability of UC hardware and software across enterprises, service providers, and consumer clouds.See Appendix for more information on the following:Integrate and Enhance Existing InvestmentsOffer Choice in VoiceExtend Communications to Business ProcessesExperience Lync across platforms and devices
  • Voice Integration: IT, risk, value and the user - By Felix Honigwachs

    1. 1. Felix Honigwachs [Product Manager, Microsoft S.A.] <br />Voice Integration: IT, Risk, Value & The User<br />
    2. 2. HEADING<br />Body copy here<br />
    3. 3. What your Employees Experience TodayCurrent communications and collaboration experience<br />Source: Ideal Communications and Collaboration Research by Microsoft, 2009<br />
    4. 4. What Employees WantIdeal communications and collaborations experience<br />
    5. 5. Common Communication Silos<br />The Microsoft Communications Offering<br />E-mail and<br />Calendaring<br />Web<br />Conferencing <br />Video<br />Conferencing <br />InstantMessaging (IM)<br />AudioConferencing<br />Telephony<br />Voice Mail<br />InstantMessaging<br />Telephony and<br />Voice Mail<br />Unified Conferencing: Audio, Video, Web<br />E-mail andCalendaring<br />User Experience<br />User<br />Experience<br />User Experience<br />User<br />Experience<br />User Experience<br />User<br />Experience<br />User Experience<br />Unified Experience<br />Authentication<br />Administration<br />Storage<br />Compliance<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />On-Premises In the Cloud<br />
    6. 6. Reducing Infrastructure CostsA newly streamlined management infrastructure<br />»<br />»<br />»<br />New Deployment Model<br /><ul><li>Simplified topologies
    7. 7. Reduced server roles
    8. 8. Virtualization support for all server roles</li></ul>Enhanced Planning & Deployment<br /><ul><li>Centralized configuration with Central Management Store
    9. 9. Visual infrastructure planning with Planning Tool
    10. 10. Pre-publish topology validation with Topology Builder</li></ul>Streamlined Administration & Management<br /><ul><li>Easy-to-use, Web-based, scenario-driven GUI
    11. 11. Automate repetitive tasks with PowerShell
    12. 12. Enhanced security with Role-Based Access Control
    13. 13. Improved monitoring on services, components, and voice quality</li></li></ul><li>Interoperable and Extensible Platform<br />Integrate and Enhance Existing Investments<br />»<br />»<br />»<br />Lync 2010 works with other Microsoft Applications <br />and third-party vendor technologies<br />Offer Choice in Voice<br />Take advantage of interoperability to replace, enhance, or add voice options<br />Extend Communications to Business Processes<br />Integrate presence with line of business applications <br />
    14. 14. Thank youfelixh@microsoft.com<br />

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