Vocalcom Delivers Hermes on Salesforce.com’s Force.com Platform Vocalcom selects Force.com to tap into the power of social...
It includes Hermes Cloud the Social Contact Center Solution, The Wave, the Proactive Web CustomerService solution, The Dri...
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Vocalcom delivers hermes on salesforce


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Vocalcom delivers hermes on salesforce

  1. 1. Vocalcom Delivers Hermes on Salesforce.com’s Force.com Platform Vocalcom selects Force.com to tap into the power of social, mobile and open cloud technologies to transform customers into social enterprisesParis, April xx 2012 – Vocalcom, announced today Hermes is available on Force.com,salesforce.com’s social enterprise platform for building employee social apps. Hermes allows newfeatures and maximal flexibility for users.Comments on the news“Our clients are asking for cloud applications, with fast implementation. Their customers are more andmore demanding. Our new solution Hermes cloud will help our clients to become social enterprises,”states Anthony Dinis, CEO, Vocalcom. “Used with Salesforce Service Cloud, it’ll enhance the qualityand the efficiency of the management of customer requests.”“Customers are continuing to look to our partners as they transform into social enterprises andpartners like Vocalcom are helping them in that shift,” said Ron Huddleston, vice president, ISV &Channel, salesforce.com. “Apps like Hermes exemplify the power of Force.com and continue to pushthe social, open, mobile and trusted capabilities customers expect from the salesforce.comecosystem.”The Power of Social, Mobile and OpenCustomers are more and more mobile social and connected. To fulfill their expectations, companiesmust evolve and become more social. Vocalcom offers agile solutions to satisfy this new kind ofclients: SoLoMo (Social, Local and Mobile). With Hermes, Vocalcom can enable enterprises tobecome more social, mobile and open via the cloud - offering a new customer experience.Product Key FeaturesHermes helps companies not only process calls faster but most importantly to help their customers inthe quick resolution of their requests. - Predictive dialing - Call blending - 100% Cloud: Allows a call center to be equipped without needing hardware or software - Pay-as-you-go - Extremely fast implementation - Automatic upgrade - Stand-alone or integrated with Salesforce Service CloudAbout Vocalcom CorporationVocalcom provides World-Class Social Contact Center Solution, Web Live Customer Service,Proactive Social CRM and Mobile Connected Kiosks to engage Customers Anywhere with the mostcomprehensive cloud technologies.Present in 43 countries with more than 500.000 users, Vocalcom received already the European Labelof innovation Eureka and has been awarded Product of the Year in the USA. Joined to its capital bythe private equity Apax Partners, Vocalcom has set a goal to drive the Customer Relation innovationand deliver a global solution to connect the enterprise to customers Mobile, Hyper-Connected andNetworked.
  2. 2. It includes Hermes Cloud the Social Contact Center Solution, The Wave, the Proactive Web CustomerService solution, The Drive, the Mobile Connected Kiosk and The Link, the social crm solution tomonitoring social networks and to be recommended to your customer’s friends., Vocalcom providesthe most comprehensive Solution to Engage your Customers Anywhere at the good time.About the Force.com Platform and AppExchangeForce.com is the trusted social enterprise platform for building and running any employee app in thecloud. Force.com powers the Salesforce CRM apps, the more than 200,000 custom apps used bysalesforce.com customers such as Japan Post, Kaiser Permanente, KONE, and Sprint Nextel and themore than 1,400 ISV apps built by partners such as BMC, FinancialForce.com and Fujitsu.Enterprise apps built on the Force.com platform can be easily distributed and marketed through thesalesforce.com AppExchange http://www.salesforce.com/appexchange/.The salesforce.com social enterprise platform delivers the most trusted and comprehensive cloudtechnologies for social, mobile and open apps. It includes Force.com, the cloud platform for employeeapps, Heroku, the cloud platform for customer apps and Database.com, the cloud database tointegrate the social enterprise.Salesforce, Social Enterprise, Dreamforce, Force.com, Heroku, AppExchange, Database.com andothers are trademarks of salesforce.com, inc.### Media Contact: Eric Corrius Vocalcom Paris +33 1 55 37 30 50 e.corrius@vocalcom.com