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100% Mobile 100% Connected. Revolutionize Customer Service and Grow Faster
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100% Mobile 100% Connected. Revolutionize Customer Service and Grow Faster

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Contextual Engagement …

Contextual Engagement
As customers interact with a company’s mobile application or website prior to initiating a call, a rich set of user data, including phone number, login, recent browsing history and location, is captured and associated with the call to enable intelligent routing to the right contact center specialist, who is presented with this detailed information-the apps become the omni-channel link to the customer. Personal, relevant, context-aware and direct.

Across Channels
Customers can switch between applications, channels and communication modes consistently without loss of context. A user can dial an 800 number, bypass an IVR via an alert sent to the user’s smartphone, then engage in a live video session with an agent, all without the need to repeat information.

Visual IVR
Instead of traditional voice-driven automated service, customers can opt for IVR menus to be displayed visually within mobile and web applications, without listening to endless menus and struggling with voice recognition! Visual IVR, whether it’s through a website or mobile app, is a great way to eliminate one of the top reasons people dislike the call center experience.

No Wait on Hold
Rather than wait on hold, a customer can click within a company's mobile or web application to request a return call from an agent. Call state information: agent wait times, queue position and other contact center data can be pushed to the customer’s smartphone, tablet or desktop computer. So they can with one tap on their smartphone request a call-back and avoid hold time.

Proactive Service Notification
Can be used to notify customers about account information or present personalized offers, e.g. a bill is due, an item has shipped, etc.

Mobile Chat
Provides real-time access to agent assistance, when it matters the most. Mobile Chat not only ensures customers don't need to leave your application to get service, it provides the service the way most smartphone users prefer.

Sentiment Feedback
Allows you to tap into the Voice of the Customer by capturing real-time data and feedback at the conclusion of an interaction.

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  • 1. Omni-channel mobile customer service & mobile marketing The Mobile Designer Comprehensive web-based platform to build mobile apps and to manage your existing mobile apps. Publish professional apps for customer service, lead capturing, loyalty and to support your marketing campaigns. The Mobile Connector Deep contact center integration in any mobile app including Smart Call Button, Call-back button, Real-time Waiting Times and position in the queue, Mobile Chat and Visual IVR. Easily integrate in your existing iOS, Android, Windows 8 apps and HTML5 web apps. The Mobile Profiler Make your mobile apps smart and omni-channel. Automatically capture user interests, user context and user location in your apps. The user profile is automatically displayed to your contact center agents on any inbound and outbound call, chat session and social interaction. The Mobile Marketer Send push notifications with alerts, reminders, promotions and special offers, at the right place & time. Personalize your messages based on the user profile. Trigger push notifications based on the location of each user using location targeting (geofences). WWW.VOCALCOM.COM Deep contact center integration in your mobile apps Easy integration in any app Omni-channel dashboard for agents with user profile of caller Big data technology to capture user profiles Make your contact center omni-channel & personalized Questions? Call now! and talk about this model SESSION LUNCHWALKING
  • 2. WWW.VOCALCOM.COM Real-time feedback on waiting times etc. Omni-channel mobile customer service & mobile marketing User context, topic, location, interests Contact center agent Mobile customer 360° view on caller Omni-channel apps Deep contact center integration in your mobile apps Capture user context, interests & location Omni-channel dashboard for agents with user profile of caller Send push notifications Questions? Call now! and talk about this model