TELEPHONE ETIQUETTE.<br />TELEPHONEETIQUETTE ARE SELF-ADOPTED RULES WHILE CONVERSING ON THE PHONE WHICH MAKES US COMMUNIC...
IMPORTANCE OF TELEPHONE ETIQUETTE<br />Good phone etiquette is important because we cannot see the facial expressions and ...
TELEPHONE ETIQUETTE.<br />
RECEIVING A PHONECALL<br />
DIALING A PHONE CALL<br /><ul><li>TIME
PLACE CALLING FROM AND TO.
IDENTIFY YOURSELF
BE DISCREET(LOW ON VOICE)
CONFIDENTIAL INFO ON ANSWER PHONES
Upcoming SlideShare
Loading in …5
×

Telephone etiquette

755 views
614 views

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
755
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
56
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Telephone etiquette

  1. 1.  TELEPHONE ETIQUETTE.<br />TELEPHONEETIQUETTE ARE SELF-ADOPTED RULES WHILE CONVERSING ON THE PHONE WHICH MAKES US COMMUNICATE CLEARLY AND SHOWS RESPECT & CONSIDERATION TOWARDS THE OTHER PERSON SPEAKING TO US.<br />
  2. 2. IMPORTANCE OF TELEPHONE ETIQUETTE<br />Good phone etiquette is important because we cannot see the facial expressions and body language of the other person and they cannot see us.<br />
  3. 3. TELEPHONE ETIQUETTE.<br />
  4. 4. RECEIVING A PHONECALL<br />
  5. 5. DIALING A PHONE CALL<br /><ul><li>TIME
  6. 6. PLACE CALLING FROM AND TO.
  7. 7. IDENTIFY YOURSELF
  8. 8. BE DISCREET(LOW ON VOICE)
  9. 9. CONFIDENTIAL INFO ON ANSWER PHONES
  10. 10. NO PRANKS
  11. 11. TONE OF TALKING</li></li></ul><li>DURING A CONVERSATION<br /><ul><li>AVOID HOLDS
  12. 12. LISTEN CLEARLY
  13. 13. BE CLEAR
  14. 14. RESPOND IN TIME
  15. 15. GIVE TIME TO SPEAK</li></li></ul><li>ENDING A CONVERSATION<br />BYE & TAKE CARE(CONCERN)<br />ALWAYS IN HELP(WHEN HELPED)<br />THANK YOU(WHEN ASKED FOR HELP)<br />WILL BE DONE(ASSURANCE)<br />WILL CALL BACK SOON<br />
  16. 16. Telephone Courtesy Hints<br />CHECK THE NUMBER<br />BE BRIEF WITH BUSY – COOL WITH OTHERS<br />CLEAR YOUR IDENTITY<br />SCHEDULE<br />TIME & PLACE<br />"Sorry, wrong number.“<br />LET THE TELEPHONE RING A REASONABLE LENGTH OF TIME<br />STICK TO POINT WHILE LEAVING MESSAGES<br />ADD PURPOSE<br />BE ACCURATE AND CLEAR <br />
  17. 17. CONCLUSION<br />

×