Towards the Technology Concierge
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Presented at SITS13 (London) & itSMFNZ13 (Auckland) ...
Presented at SITS13 (London) & itSMFNZ13 (Auckland)
Many service desks offer an outdated support model based on a break/fix mentality that the business no longer wants or can relate to. The service desk must evolve into a trusted advisor, a tehnology concierge, to keep pace and meet the needs of the year 2020
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