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PaaS - People as a Service
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PaaS - People as a Service


Presented at Pink13 (Las Vegas) & Leadit12 (Gold Coast, Australia) plus itSMFA local chapter seminars in Sydney and Canberra 2012. …

Presented at Pink13 (Las Vegas) & Leadit12 (Gold Coast, Australia) plus itSMFA local chapter seminars in Sydney and Canberra 2012.

The job for life disappeared as we proceeded into a world where organisations constantly restructure to drive costs down and productivity up. “Work/life balance” blurred the lines. Now the rapid evolution of technology and adoption of social media is making another profound impact on workplace interaction.
Innovation is key – baby boomer or digital native! Your workplace relationships are becoming increasingly more collaborative leveraging new technologies plus social media. We are constantly accessible through mobile devices – we now must manage “work/life integration”.
This new collaborative, innovative employee is measured on outcomes and value-add. Our labour has evolved into a consumable - “People as a Service” which must remain relevant. How will you be relevant in the future? Use all the techniques and tools at your disposal to manage your own career and personal brand. Be the service that continues to innovate, be relevant and in demand!

Published in Career , Technology , Business
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  • 1. @KathrynHoward
  • 2. @KathrynHoward are we going?• Corporations history & people engagement• 2020 workforce demographics• Influences on the new renaissance• What is the new renaissance person• ITSM at a personalised level• You will be PAAS
  • 3. @KathrynHoward of the CorporationCommand & Control ManagementIncreasing pressure to perform• cut cost• improve quality• innovate or perish
  • 4. @KathrynHoward people engagementCorporate pressure affect on the labour market• Staff development• Workplace agreements• Working conditions• Leading to outcomes based work engagements
  • 5. @KathrynHoward based services…..The corporate is your customer• What are their real needs• Who are their customers• What value-add do you bring
  • 6. @KathrynHoward of CorporateManagementCommand &ControltoOutside-insystems thinking
  • 7. @KathrynHoward Corporate of 2020?are there really going to be?But how many
  • 8. @KathrynHoward’shere
  • 9. @KathrynHoward at 65?nope
  • 10. @KathrynHoward 75 & working% of workforce Avg life expectancy2007 0.8% 782009 0.9% 78.282015 1.2% 79.122020 1.28% 79.8
  • 11. @KathrynHoward
  • 12. @KathrynHoward
  • 13. @KathrynHoward TraitLoyaltyDefining InventionFax Machine
  • 14. @KathrynHoward BoomerMajor TraitCompetitionDefining InventionPersonal Computer
  • 15. @KathrynHoward XMajor TraitSelf-RelianceDefining InventionMobile Phone
  • 16. @KathrynHoward YMajor TraitImmediacyDefining InventionGoogle & Facebook
  • 17. @KathrynHoward ZMajor TraitHyperconnectednessDefining InventioniPhone apps
  • 18. @KathrynHoward stylesTangible• print• mail• face2face• phoneFlow of transmission• text• e-mail• profile updates
  • 19. @KathrynHoward Revolution is over
  • 20. @KathrynHoward to Renaissance• 1990’s decade of “e”– e-learning– e-books• 2010-2020 decade of “social”– media– networking– learning
  • 21. @KathrynHoward
  • 22. @KathrynHoward a personwhose expertise spans asignificant number ofdifferent subject areasBut in 2020…….
  • 23. @KathrynHoward Effect• Mobile connected devices outnumber people!• by 2020– 16+ billion devices online– Mobile data traffic increase– Connection speeds increase– Data traffic is primarily video
  • 24. @KathrynHoward Impact
  • 25. @KathrynHoward Renaissance PersonWill constantly• Reassess• Reinvent• RepackageService portfolio management• Retain• Replace• Rationalise• Refactor• Renew• Retire
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  • 27. @KathrynHoward
  • 28. @KathrynHoward Renaissance PersonIs theAuthentic voice• values• brand• reputation• transparencyThought FollowerCEO of you
  • 29. @KathrynHoward SOCIAL you?Be authenticEngage where you customer does@KathrynHoward
  • 30. @KathrynHoward balance integration• Work defines who you are• 24/7 connectedness• Blended personality
  • 31. @KathrynHoward ITSM Principles to SelfContinual Service Improvement• assess your vision• where are you now• where do you want to be• how do I get there• am I there yetService Portfolio Management• add value – cost/qualityDemand Management• predictable downtime
  • 32. @KathrynHoward engagementReputation– new hiring currency– your network is yourrecruiterYour mobile device/s– office– classroom– social life– conciergeTalent in demand– technologically literate– self-aware– continuous learners– collaborators– networkers
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  • 35. @KathrynHoward ready to engage with your customer in thenew renaissanceThe 2020 workplace will be
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